[Skip to main content](#vessel-content) # Fatal error ## - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#38762](#38762) by [solutions](/forum/user/1343-solutions "View solutions's Profile") *[Fatal error](/forum/3-bug-report/38762-fatal-error#38762 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* was created by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#38764](#38764) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38764 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* 15MB is indeed a quite low memory limit for a Joomla website. You should ask your hosting company to increase the memory limit to 32MB. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#38777](#38777) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38777 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Nicolas They say the memory limit is 512mb but it is still not working. Any other ideas why this is coming up with this error? Cheers Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#38779](#38779) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38779 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Then I don't know. Do you still have the same error ? Does it happen if you login via joomla ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#38782](#38782) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38782 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Yes it is still happening. You can place an order in the cart, get to checkout, but when you try to login to your joomla account (already have one set up) it goes to that error Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#38926](#38926) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38926 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Could you give a link to your shop so that we can see the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#38943](#38943) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38943 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* here it is nicolas [ www.tilbatreasures.com.au/](http://www.tilbatreasures.com.au/) thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#38947](#38947) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38947 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* I still see that they are limiting you to 16MB of memory. Are you sure that they changed it ? Or maybe they reverted their change since then ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#38955](#38955) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38955 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* 128M is standard but they bumped it up yesturday to 512M... it should have been reset to 128M Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#38962](#38962) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38962 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* The error I get is this one: Fatal error: Out of memory (allocated 17039360).... 17039360 is equal to roughly 17M of memory and no where close to 128M. There must still be something else limiting the memory on the server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#38974](#38974) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38974 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Nicolas The hosting company is suggesting I unistall the plugin and reinstall it. What do you think? If I do this, will I lose any of the data, products, settings etc? it is a working shop and I can't afford to have any real down time on it Nigel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#38989](#38989) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#38989 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Hi, You can uninstall/reinstall, but I don't think that it will change anything. You won't loose any data but please do a backup of your website before, just in case. The error says that the memory is limited to 17M, I don't see why reinstalling the app would change anything to that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#40543](#40543) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#40543 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Nicholas I finally sorted this out. I did a fresh install of the sire including new joomla, new hika and copy of database and it seems to be working. Only one problem remaining. When you click on the online shop menu link it goes to the category page but it loses all formating. If you then click on a category it all comes back. It is weird. Please try it and you will see what I mean. [ www.tilbatreasures.com.au/](http://www.tilbatreasures.com.au/) Thanks Nigel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14266 - - 14 years 8 months ago [\#40545](#40545) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#40545 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Hi, You should either increase your memory limit to 32M or reduce the size of your categories images in order to avoid the problem. The following user(s) said Thank You: [solutions](/forum/user/1343-solutions "View solutions's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[solutions](/forum/user/1343-solutions "View solutions's Profile")** - [![solutions's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1343-solutions "View solutions's Profile") Topic Author - [ Offline](/forum/user/1343-solutions) Less More - Posts: 43 - Thank you received: 0 - - 14 years 8 months ago [\#40552](#40552) by [solutions](/forum/user/1343-solutions "View solutions's Profile") Replied by *[solutions](/forum/user/1343-solutions "View solutions's Profile")* on topic *[Re: Fatal error](/forum/3-bug-report/38762-fatal-error#40552 "Hi One of my clients sites is experiencing a problem in the checkout. Cam order OK and then when you login you get this error Fatal error: Out of memory (allocated 15204352) (tried to allocate 111 bytes) in /home/til22962/public_html/libraries/joomla/language/language.php on line 353 It wasn't happening when it was hosted with the previous company, but has started when I moved hosts. Is this a server memory issue? If so what do I need to report to them? Cheers")* Thanks Nocholas that fixed it. Hope it is all good now. Just a foot note and a wrap for Hika. I tried using Adobe Business Catalyst because another web designer told me it was good. It doesn't do half of what hika does it there is no real support. I am now using Hika for all my new clients. Thanks again. Nigel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zODc2Mi1mYXRhbC1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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