[Skip to main content](#vessel-content) # Applying Discount code fails / moves to next step ## - **[castus](/forum/user/3765-castus "View castus's Profile")** - [![castus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3765-castus "View castus's Profile") Topic Author - [ Offline](/forum/user/3765-castus) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#39351](#39351) by [castus](/forum/user/3765-castus "View castus's Profile") *[Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#39351 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* was created by *[castus](/forum/user/3765-castus "View castus's Profile")* This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: [ www.symc.co.uk/accessories-shop/security.../category\_pathway-22](http://www.symc.co.uk/accessories-shop/security/product/158-carasafe-premier-hitchlock-bj400/category_pathway-22) Click **Shopping Basket** in bottom right Add coupon code **cc1211** - should be successful **Remove product from basket** Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 14 years 8 months ago [\#39503](#39503) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#39503 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* Hi, I tried all that on your website but I didn't get any problems. I was not able to reproduce the problem (I'm using chrome if it makes any difference). Did you figure out something already maybe ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[castus](/forum/user/3765-castus "View castus's Profile")** - [![castus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3765-castus "View castus's Profile") Topic Author - [ Offline](/forum/user/3765-castus) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#39587](#39587) by [castus](/forum/user/3765-castus "View castus's Profile") Replied by *[castus](/forum/user/3765-castus "View castus's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#39587 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* No we didn't solve anything yet. I know that it's difficult sometimes to reproduce which makes it more frustrating. It happens to me on Chrome, Firefox, IE8 - but it never happens the first time, usually only after emptying your basket then starting again. I will PM you a video. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 14 years 8 months ago [\#39679](#39679) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#39679 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* Hi, I was able to reproduce the problem on your website but not on our end. I see that you don't have the latest version and that you customized quite a bit the look of your checkout. I would recommend to make a copy of your website locally, update it, try to remove the customizations you made in the files of the view checkout and try again. That should hopefully solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[castus](/forum/user/3765-castus "View castus's Profile")** - [![castus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3765-castus "View castus's Profile") Topic Author - [ Offline](/forum/user/3765-castus) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#39912](#39912) by [castus](/forum/user/3765-castus "View castus's Profile") Replied by *[castus](/forum/user/3765-castus "View castus's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#39912 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* I updated to the latest version, then stripped out all frontend customisation, still happens. Actually, I am able to recreate the bug on your demo site [ www.demo.hikashop.com](http://www.demo.hikashop.com) - I added a porsche. - Used code 'test', clicked 'Add' - Success - Removed porsche from basket - Added a pair of shoes - Used code 'test', clicked 'Add' - Does check for whether 'additional info' text area is filled out (basically trying to proceed to next step, not add coupon) - Once all info is filled out, trying to add the discount again completes the order, discount not applied Last edit: 14 years 8 months ago by [castus](/forum/user/3765-castus "View castus's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[protorob](/forum/user/5729-protorob "View protorob's Profile")** - [![protorob's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5729.png)](/forum/user/5729-protorob "View protorob's Profile") - [ Offline](/forum/user/5729-protorob) Less More - Posts: 96 - Thank you received: 14 - - - - [](http://www.euromarnautica.com) - 14 years 8 months ago [\#39930](#39930) by [protorob](/forum/user/5729-protorob "View protorob's Profile") Replied by *[protorob](/forum/user/5729-protorob "View protorob's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#39930 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* This is really curious Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 14 years 8 months ago [\#40132](#40132) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#40132 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* I was indeed able to reproduce that on our demo website. That's great. We'll look for a fix for that on monday. We'll keep you posted on our findings. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[castus](/forum/user/3765-castus "View castus's Profile")** - [![castus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3765-castus "View castus's Profile") Topic Author - [ Offline](/forum/user/3765-castus) Less More - Posts: 17 - Thank you received: 0 - - 14 years 8 months ago [\#40517](#40517) by [castus](/forum/user/3765-castus "View castus's Profile") Replied by *[castus](/forum/user/3765-castus "View castus's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#40517 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* Hi nicolas. That's great, glad it's not just me! Did you manage to figure anything out? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 14 years 8 months ago [\#40709](#40709) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#40709 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* Hi, We didn't had the time to work on it this week as we had a lot of emails. We'll work on that this weekend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[castus](/forum/user/3765-castus "View castus's Profile")** - [![castus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3765-castus "View castus's Profile") Topic Author - [ Offline](/forum/user/3765-castus) Less More - Posts: 17 - Thank you received: 0 - - 14 years 7 months ago [\#43976](#43976) by [castus](/forum/user/3765-castus "View castus's Profile") Replied by *[castus](/forum/user/3765-castus "View castus's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#43976 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* Just bumping to see if there was any progress on this? Cheers. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14277 - - 14 years 7 months ago [\#44452](#44452) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Applying Discount code fails / moves to next step](/forum/3-bug-report/39351-applying-discount-code-fails-moves-to-next-step#44452 "This does not always happen, but I have been able to recreate it on multiple machines. It is causing some problems on our site at the moment: Add product to basket: www.symc.co.uk/accessories-shop/security.../category_pathway-22 Click Shopping Basket in bottom right Add coupon code cc1211 - should be successful Remove product from basket Purchase any product again. Apply discount cc1211 again and then.... Button takes you to next page instead. Eg, login/register page. Discount is not applied This also happens at the end before confirming your purchase, you are taken to the payment page instead of adding the coupon.")* It's still in my todo list but I won't have the time to look into it in the next few days as I'm attending a conference. So it's postponed to next week as it's not an urgent problem and that it's gonna take time to figure out what's going wrong here. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8zOTM1MS1hcHBseWluZy1kaXNjb3VudC1jb2RlLWZhaWxzLW1vdmVzLXRvLW5leHQtc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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