[Skip to main content](#vessel-content) # Pay pal refused ## - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 14 years 8 months ago - 14 years 8 months ago [\#41118](#41118) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") *[Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#41118 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* was created by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do? --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Last edit: 14 years 8 months ago by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 14 years 8 months ago [\#41125](#41125) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#41125 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* Hi, You can change the line: if($price_check != @$vars || $currency->currency_code != @$vars){ to: if($price_check > @$vars || $currency->currency_code != @$vars){ in the file plugins/hikashoppayment/paypal.php That way, it will validate the orders as long as the payment is at least the amount of the order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 14 years 8 months ago [\#41129](#41129) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") Replied by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#41129 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* OK, done! Thanks --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[donzo](/forum/user/1409-donzo "View donzo's Profile")** - [![donzo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1409-donzo "View donzo's Profile") - [ Offline](/forum/user/1409-donzo) Less More - Posts: 74 - Thank you received: 1 - - 13 years 9 months ago [\#86454](#86454) by [donzo](/forum/user/1409-donzo "View donzo's Profile") Replied by *[donzo](/forum/user/1409-donzo "View donzo's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86454 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* is this fix still required, im getting a similar issue, but mine it seems is due to the exchange rate of paypal giving a slightly different price on foreign orders. e.g.: order = £41.56, but the papal currency conversion gives £41.57 so, shall I do this to my plugin or has this been fixed and this is another issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 9 months ago [\#86498](#86498) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86498 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* It has been fixed, in your case it's another issue. Have you enable the "Send details of the order" in the PayPal options. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[donzo](/forum/user/1409-donzo "View donzo's Profile")** - [![donzo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1409-donzo "View donzo's Profile") - [ Offline](/forum/user/1409-donzo) Less More - Posts: 74 - Thank you received: 1 - - 13 years 9 months ago [\#86499](#86499) by [donzo](/forum/user/1409-donzo "View donzo's Profile") Replied by *[donzo](/forum/user/1409-donzo "View donzo's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86499 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* Thanks for replying. Yes the "send details" button is selected. See attachment. So I dont need to make this amend to the plugin then? >> /* if($price_check != @$vars || $currency->currency_code != @$vars){ */ if($price_check > @$vars || $currency->currency_code != @$vars){ Here is the email I got >>>> Hello, A Paypal notification was refused because the amount received (141.46GBP) is different from the order amount (141.45GBP) Check the documentation concerning this issue at [ www.hikashop.com/index.php?option=com\_up...-paypal-error#amount](http://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#amount) This notification was for the order XXXX on the website [ www.XXXXXXXX.co.uk/](https://www.XXXXXXXX.co.uk/) You can access the order details directly by clicking on the link below after logging in your back end: I should mention that the plugin works fine usually with orders made using the UK paypal. I am guessing that the difference in values is due to this order being made in the Netherlands, and maybe the conversion from thier currency to UK pounds is not quite exact.? Thanks - [ ![Screenshot_22_01_2013_08_46.jpg](/forum/attachment/8094) ](/forum/attachment/8094 "...2013_08_46.jpg") [ ](/forum/attachment/8094?download=1 "...2013_08_46.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[donzo](/forum/user/1409-donzo "View donzo's Profile")** - [![donzo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1409-donzo "View donzo's Profile") - [ Offline](/forum/user/1409-donzo) Less More - Posts: 74 - Thank you received: 1 - - 13 years 9 months ago [\#86501](#86501) by [donzo](/forum/user/1409-donzo "View donzo's Profile") Replied by *[donzo](/forum/user/1409-donzo "View donzo's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86501 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* /* if($price_check != @$vars || $currency->currency_code != @$vars){ */ if($price_check > @$vars || $currency->currency_code != @$vars){ Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[donzo](/forum/user/1409-donzo "View donzo's Profile")** - [![donzo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1409-donzo "View donzo's Profile") - [ Offline](/forum/user/1409-donzo) Less More - Posts: 74 - Thank you received: 1 - - 13 years 9 months ago [\#86502](#86502) by [donzo](/forum/user/1409-donzo "View donzo's Profile") Replied by *[donzo](/forum/user/1409-donzo "View donzo's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86502 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* sorry the WSYWIG is stripping out the 'mc_gross' bits in the above code Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 13 years 9 months ago [\#86578](#86578) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86578 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* The error comes from the fact that PayPal calculate differently the taxes/prices. If you turn off the "send order details" option of the PayPal plugin, that error should not happen anymore as PayPal will only get the total of the order and process the correct price. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[donzo](/forum/user/1409-donzo "View donzo's Profile")** - [![donzo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1409-donzo "View donzo's Profile") - [ Offline](/forum/user/1409-donzo) Less More - Posts: 74 - Thank you received: 1 - - 13 years 9 months ago [\#86612](#86612) by [donzo](/forum/user/1409-donzo "View donzo's Profile") Replied by *[donzo](/forum/user/1409-donzo "View donzo's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#86612 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* Thanks, I will give that a try. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 12 years 11 months ago - 12 years 11 months ago [\#132983](#132983) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") Replied by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* on topic *[Re: Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#132983 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* Hi i had the same error: "Ciao, Una Paypal notifica è stata rifiutata poiché l'importo ricevuto (105.95EUR) è differente dall'importo dell'ordine (105.94EUR)" I'll try to do what Nicolas wrote. my code no longer has the change I had done. --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Last edit: 12 years 11 months ago by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago - 12 years 11 months ago [\#133023](#133023) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Pay pal refused](/forum/3-bug-report/41118-pay-pal-refused#133023 "Hi, I've a problem with Paypal payment. I asked you if you could add a percentage for paypal payments, you told me it was not possible. So I put in my paypal procedure, a percentage (1.5%) in the form of management fees. So far so good. The problem comes when the customer confirms the payment. The payment is rejected for this error: "Hello, A PayPal notification was rejected, because the amount received (23.65EUR) is different from the amount of the order (23.3EUR) " And in addition, the order is canceled. What can I do?")* Hi, Can you download the last Hikashop version through our website, install it and test it again ? If you're still having the "Paypal refused" message, can you show me how did you configured your Paypal payment method through some screenshots ? Thank you ![:)](/media/kunena/emoticons/8.png ":)"). Last edit: 12 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80MTExOC1wYXktcGFsLXJlZnVzZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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