[Skip to main content](#vessel-content)

#   Checkout not completing

##

- **[Lindleman](/forum/user/5344-lindleman "View Lindleman's Profile")**
- [![Lindleman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5344-lindleman "View Lindleman's Profile") Topic Author
- [ Offline](/forum/user/5344-lindleman)

Less More

- Posts: 8
- Thank you received: 0
-
-

14 years 7 months ago [\#43970](#43970) by [Lindleman](/forum/user/5344-lindleman "View Lindleman's Profile")  *[Checkout not completing](/forum/3-bug-report/43970-checkout-not-completing#43970 "This doesn't seem to be a browser issue as it is occurring across multiple browsers. I haven't made any changes to my site recently, but suddenly, the checkout process is not completing. The products...")* was created by *[Lindleman](/forum/user/5344-lindleman "View Lindleman's Profile")*

This doesn't seem to be a browser issue as it is occurring across multiple browsers. I haven't made any changes to my site recently, but suddenly, the checkout process is not completing. The products get added to the cart, but when you click the "next" button, it returns to the same page. It looks like some others have had the issue in IE9, but I have tried on other browsers and the problem repeats.
The site is at [ www.georgiaswimrig.com](http://www.georgiaswimrig.com)

Any help would be greatly appreciated. I can provide access to the backend if necessary.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80Mzk3MC1jaGVja291dC1ub3QtY29tcGxldGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
- [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile")
- [ Offline](/forum/user/63-nicolas)

Less More

- Posts: 86320
- Thank you received: 14279
-
-

14 years 7 months ago [\#44150](#44150) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout not completing](/forum/3-bug-report/43970-checkout-not-completing#44150 "This doesn't seem to be a browser issue as it is occurring across multiple browsers. I haven't made any changes to my site recently, but suddenly, the checkout process is not completing. The products...")*

Hi,

In your checkout workflow, you remove the "confirm" view which is mandatory:
login_address_shipping_terms_payment_cart_status_fields,end

Please add it back to the checkout workflow option of the Checkout tab of the configuration like below and it will work.

login_address_shipping_terms_payment_cart_status_fields_confirm,end

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80Mzk3MC1jaGVja291dC1ub3QtY29tcGxldGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to?

[](/forum/topics/feed/mode-topics?format=feed&type=rss)

Time to create page: 0.116 seconds

[Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)

[](#top)