[Skip to main content](#vessel-content) # unable to export products ## - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 14 years 7 months ago [\#44568](#44568) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") *[unable to export products](/forum/3-bug-report/44568-unable-to-export-products#44568 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* was created by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 7 months ago [\#44742](#44742) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#44742 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* I've never heard of such error, but I would say that it might be because you have too much data for the resources restrictions in place on your hosting. Try to select some products and click on export instead of exporting all the products. That should use a lot less resources and give you the CSV file for these products without errors. In that case, you should ask your hosting company to increase the max_execution_timeout AND/OR the memory_limit options of your php (sometimes you can do that yourself by setting up your own php.ini but that depends on your hosting). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 14 years 7 months ago [\#45626](#45626) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#45626 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* nicolas, wasn't real keen on dealing with php.ini, so i took an akeeba backup with hika 1.5.6 and restored that, export works fine. note as i said, problem started after i upgraded hika to 1.5.7 now i'm not sure how to proceed... should i try to reinstall version 1.5.7? my joomla version is 1.7.2 any ideas? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 7 months ago [\#45628](#45628) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#45628 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* You can always keep the current version you have. As long as there is no security issue in HikaShop, you should be fine. Otherwise, you can try to install it again after doing a backup and try to do a partial export as I explained in my previous message. That will tell you if it comes from a server limitation, in which case you can contact your hosting compnay in order to increase your limitations. Otherwise, you could do the update and then, when you do an export, you can do a backup of your website and restore it on your computer in order to do the export there, that should avoid that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 14 years 7 months ago [\#45848](#45848) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#45848 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* reinstalled 1.5.7 and problem reoccurred with 1.5.7 i am able to do a partial export as you suggested my question is this, if the only thing that has changed is my version of hikashop, why would server limitations now be an issue? as i said, export works fine with hikashop 1.5.6, so i don't understand how all of a sudden there could be a problem with the server... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 7 months ago [\#45855](#45855) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#45855 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* The only thing we changed between 1.5.6 and 1.5.7 on the export of products is this: The query to load the images of the products now load them in the same order as displayed in the product edition screen. The export now loads the translations of the products (in a future version, the translations will also be in the exported CSV). So if you don't use content translations, I don't see why it would eat more resources as the rest of the export is the exact same code. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")** - [![plumbingdeals's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Topic Author - [ Offline](/forum/user/3607-plumbingdeals) Less More - Posts: 223 - Thank you received: 1 - - 14 years 7 months ago [\#45856](#45856) by [plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile") Replied by *[plumbingdeals](/forum/user/3607-plumbingdeals "View plumbingdeals's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#45856 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* well, could size of images make a difference Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 7 months ago [\#45858](#45858) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: unable to export products](/forum/3-bug-report/44568-unable-to-export-products#45858 "after updating to latest version of essential, i am unable to export products... the export works, but the file is 0 bytes, and on viewing is empty products are their, and i have checked the database, and they are also there")* Only the information of the image is load the image itself is not loaded. So the size is irrelevant. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NDU2OC11bmFibGUtdG8tZXhwb3J0LXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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