[Skip to main content](#vessel-content) # Carousel gives internal error 500 ## - **[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")** - [![pockettechuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Topic Author - [ Offline](/forum/user/6548-pockettechuk) Less More - Posts: 33 - Thank you received: 0 - - 14 years 7 months ago [\#46593](#46593) by [pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile") *[Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#46593 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* was created by *[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")* purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - [ www.pocket-tech.co.uk/shop/category/13-iphone-4#](https://www.pocket-tech.co.uk/shop/category/13-iphone-4#) and here is a link of the product bringing up error 500 - [ www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g](https://www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g) 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")** - [![pockettechuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Topic Author - [ Offline](/forum/user/6548-pockettechuk) Less More - Posts: 33 - Thank you received: 0 - - 14 years 7 months ago [\#46637](#46637) by [pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Replied by *[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#46637 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* also cant seem to edit the width of the overal module? could you help? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")** - [![pockettechuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Topic Author - [ Offline](/forum/user/6548-pockettechuk) Less More - Posts: 33 - Thank you received: 0 - - 14 years 7 months ago [\#46748](#46748) by [pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Replied by *[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#46748 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* any help? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 7 months ago [\#46780](#46780) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#46780 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* Hi, So you say that when you have the carousel you have the problem. Does that means that when you don't have the carousel, you don't have the problem ? Because to me, it sounds like you always have the problem, regardless of the carousel. I would say that the problem is related to the SEF of joomla. Because if you access your products page without SEF like that [ www.pocket-tech.co.uk/index.php?option=c...uct&task=show&cid=38](https://www.pocket-tech.co.uk/index.php?option=com_hikashop&ctrl=product&task=show&cid=38) it works. But if you acceess the same page with SEF [ www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g](https://www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g) , it doesn't. Could you try to turn off SEF in the joomla configuration ? Does it work ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")** - [![pockettechuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Topic Author - [ Offline](/forum/user/6548-pockettechuk) Less More - Posts: 33 - Thank you received: 0 - - 14 years 7 months ago [\#46804](#46804) by [pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Replied by *[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#46804 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* > nicolas wrote: Hi, > > So you say that when you have the carousel you have the problem. Does that means that when you don't have the carousel, you don't have the problem ? > Because to me, it sounds like you always have the problem, regardless of the carousel. > > I would say that the problem is related to the SEF of joomla. > Because if you access your products page without SEF like that [ www.pocket-tech.co.uk/index.php?option=c...uct&task=show&cid=38](https://www.pocket-tech.co.uk/index.php?option=com_hikashop&ctrl=product&task=show&cid=38) it works. But if you acceess the same page with SEF [ www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g](https://www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g) , it doesn't. > Could you try to turn off SEF in the joomla configuration ? Does it work ? hi there thanks for your reply. the problem is only there when the carousel module is enabled, if it is not enabled the problem is not there using the link you provided without SEF does not show the module on the right which can be viewed here [ pocket-tech.co.uk/shop](https://pocket-tech.co.uk/shop), this is where the carousel is placed so i assume that is why you can view the page. If i turn SEF url's of in both joomla and hikashop menus there is no difference, i still canot view the products. i can give you access to the back end if you would like? if this would be easier for you im also having problems with this [ www.hikashop.com/en/forum/4-how-to/46189...hanges-required.html](http://www.hikashop.com/en/forum/4-how-to/46189-several-css-changes-required.html) which i would really appreciate you doing whilst in the back end regards chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 7 months ago [\#46809](#46809) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#46809 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* Mmm. Yes, I'll need a back end access to look at that. Please provide it via our contact form with a link to this thread. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")** - [![pockettechuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Topic Author - [ Offline](/forum/user/6548-pockettechuk) Less More - Posts: 33 - Thank you received: 0 - - 14 years 6 months ago [\#47054](#47054) by [pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Replied by *[pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#47054 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* > nicolas wrote: Mmm. Yes, I'll need a back end access to look at that. Please provide it via our contact form with a link to this thread. sent the information over, however the module is currently dissabled as i have another thread open which needs looking at. regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47133](#47133) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Carousel gives internal error 500](/forum/3-bug-report/46593-carousel-gives-internal-error-500#47133 "purchased hika shop essential, had that running for a month or so then decided to upgrade to business as we wanted the use of the carousel. When putting the carousel on the page, browsing through catagories is fine, but when viewing a product we get error 500. we have only just installed this and not yet had time to edit any of the setting within. here is an example of the category - www.pocket-tech.co.uk/shop/category/13-iphone-4# and here is a link of the product bringing up error 500 - www.pocket-tech.co.uk/shop/product/38-front-glass-digitizer-4g 9 times out of 10 it will only occur on the product page however sometimes the problem occurs on the whole website. any ideas regards chris s")* The problem was only appearing because you had the module published in Joomla. I published it in the "modules under the product page" option of the configuration, as explained the documentation of the related module and it's working fine now. The following user(s) said Thank You: [pockettechuk](/forum/user/6548-pockettechuk "View pockettechuk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjU5My1jYXJvdXNlbC1naXZlcy1pbnRlcm5hbC1lcnJvci01MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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