[Skip to main content](#vessel-content) # Memory Limit - Images Issue ## - **[bendraper](/forum/user/6360-bendraper "View bendraper's Profile")** - [![bendraper's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6360-bendraper "View bendraper's Profile") Topic Author - [ Offline](/forum/user/6360-bendraper) Less More - Posts: 28 - Thank you received: 2 - - 14 years 7 months ago [\#46732](#46732) by [bendraper](/forum/user/6360-bendraper "View bendraper's Profile") *[Memory Limit - Images Issue](/forum/3-bug-report/46732-memory-limit-images-issue#46732 "Hi, I've already read a little about this problem in the forumas and the joomla forums. Every now and then when loading a product page I get the following error: " Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 15399956 bytes) in */administrator/components/com_hikashop/helpers/image.php on line 377" I've checked my memory limit settings and PHP has 48Mb - the process indeicates that it needs 150Mb of memory which seams like an awful lot. I suspect (as a result of reading replies to other similar issues) that this is due to pictures on the site and their size - I've cleaned out the /media/com_hikashop/uploads folder of all the various thumbnails and been through every page of the site (I figures that this would remove any excess and force a redraw of the relevant thumbnails. But this has not solved the problem. The issue appears to go away when I reduce the number of products displayed on the latest products banner at the bottom of the page - but this is not an ideal solution. Any thoughts? Kind regards Ben")* was created by *[bendraper](/forum/user/6360-bendraper "View bendraper's Profile")* Hi, I've already read a little about this problem in the forumas and the joomla forums. Every now and then when loading a product page I get the following error: " Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 15399956 bytes) in */administrator/components/com_hikashop/helpers/image.php on line 377" I've checked my memory limit settings and PHP has 48Mb - the process indeicates that it needs 150Mb of memory which seams like an awful lot. I suspect (as a result of reading replies to other similar issues) that this is due to pictures on the site and their size - I've cleaned out the /media/com_hikashop/uploads folder of all the various thumbnails and been through every page of the site (I figures that this would remove any excess and force a redraw of the relevant thumbnails. But this has not solved the problem. The issue appears to go away when I reduce the number of products displayed on the latest products banner at the bottom of the page - but this is not an ideal solution. [ ](http://www.lilybshop.co.uk/shop)[ www.lilybshop.co.uk/shop](http://www.lilybshop.co.uk/shop) Any thoughts? Kind regards Ben Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjczMi1tZW1vcnktbGltaXQtaW1hZ2VzLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 7 months ago [\#46772](#46772) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Memory Limit - Images Issue](/forum/3-bug-report/46732-memory-limit-images-issue#46772 "Hi, I've already read a little about this problem in the forumas and the joomla forums. Every now and then when loading a product page I get the following error: " Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 15399956 bytes) in */administrator/components/com_hikashop/helpers/image.php on line 377" I've checked my memory limit settings and PHP has 48Mb - the process indeicates that it needs 150Mb of memory which seams like an awful lot. I suspect (as a result of reading replies to other similar issues) that this is due to pictures on the site and their size - I've cleaned out the /media/com_hikashop/uploads folder of all the various thumbnails and been through every page of the site (I figures that this would remove any excess and force a redraw of the relevant thumbnails. But this has not solved the problem. The issue appears to go away when I reduce the number of products displayed on the latest products banner at the bottom of the page - but this is not an ideal solution. Any thoughts? Kind regards Ben")* Hi, That's indeed a lot of memory usage. Normally, once a thumbnail is created, the memory is not used. Did you check that the thumbnails were indeed recreated in the thumbnails_XxY folders of the media/com_hikashop/upload folder ? I'm thinking that maybe you have access right problems preventing HikaShop to save the thumbnails in the folder so it tries to recreate them on each page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjczMi1tZW1vcnktbGltaXQtaW1hZ2VzLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bendraper](/forum/user/6360-bendraper "View bendraper's Profile")** - [![bendraper's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6360-bendraper "View bendraper's Profile") Topic Author - [ Offline](/forum/user/6360-bendraper) Less More - Posts: 28 - Thank you received: 2 - - 14 years 7 months ago [\#46785](#46785) by [bendraper](/forum/user/6360-bendraper "View bendraper's Profile") Replied by *[bendraper](/forum/user/6360-bendraper "View bendraper's Profile")* on topic *[Re: Memory Limit - Images Issue](/forum/3-bug-report/46732-memory-limit-images-issue#46785 "Hi, I've already read a little about this problem in the forumas and the joomla forums. Every now and then when loading a product page I get the following error: " Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 15399956 bytes) in */administrator/components/com_hikashop/helpers/image.php on line 377" I've checked my memory limit settings and PHP has 48Mb - the process indeicates that it needs 150Mb of memory which seams like an awful lot. I suspect (as a result of reading replies to other similar issues) that this is due to pictures on the site and their size - I've cleaned out the /media/com_hikashop/uploads folder of all the various thumbnails and been through every page of the site (I figures that this would remove any excess and force a redraw of the relevant thumbnails. But this has not solved the problem. The issue appears to go away when I reduce the number of products displayed on the latest products banner at the bottom of the page - but this is not an ideal solution. Any thoughts? Kind regards Ben")* A fair point from Jerome about this (I'm not sure if it was a PM or a post, but I can't see the post here) I misread the bytes figure as 15Mb when it is in fact 15Mb - which makes more sence when looking at the file sizes of the pictures in question. Server permissions do not seem to be an issue - the thumbnails are in the folders (although there a lot of different folders and sizes as a result of different original image dimensions) and take up about 5Mb Really confused, but I will have another play in the morning and see if I can figure out if it is creating the images each time and stop it doing it!! Kind regards Ben Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NjczMi1tZW1vcnktbGltaXQtaW1hZ2VzLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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