[Skip to main content](#vessel-content) # Problem with checkout ## - **[karolko](/forum/user/3819-karolko "View karolko's Profile")** - [![karolko's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3819-karolko "View karolko's Profile") Topic Author - [ Offline](/forum/user/3819-karolko) Less More - Posts: 130 - Thank you received: 1 - - 14 years 6 months ago [\#47137](#47137) by [karolko](/forum/user/3819-karolko "View karolko's Profile") *[Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#47137 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* was created by *[karolko](/forum/user/3819-karolko "View karolko's Profile")* Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 6 months ago [\#47203](#47203) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#47203 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* Hi karolko, Firefox and Chrome are the same than on Windows or Mac. We have no other report about it. I think the problem come from the configuration of the customer. Maybe a Cache problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")** - [![royalalchemist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26714-royalalchemist "View royalalchemist's Profile") - [ Offline](/forum/user/26714-royalalchemist) Less More - Posts: 11 - Thank you received: 0 - - 13 years 2 months ago [\#120943](#120943) by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") Replied by *[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#120943 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* My customers report a same problem! Also I just try myself and found that if you use Mozilla, at final stage of checkout, when you click on next, nothing is happening and it only refresh the page! I use Google checkout for payment and I just tested my self. It is very strange because Google chrome works perfect but It don't know what is wrong with mozilla > Xavier wrote: Hi karolko, > > Firefox and Chrome are the same than on Windows or Mac. > We have no other report about it. > > I think the problem come from the configuration of the customer. Maybe a Cache problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")** - [![royalalchemist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26714-royalalchemist "View royalalchemist's Profile") - [ Offline](/forum/user/26714-royalalchemist) Less More - Posts: 11 - Thank you received: 0 - - 13 years 2 months ago [\#120961](#120961) by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") Replied by *[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#120961 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* I just test Safari and it has the problem aswel..At checkout, it doesnt go to final step(google page) and when you click next, it just refresh the page! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 1 month ago [\#120992](#120992) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#120992 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* Are you using the very last version of these browser? You should check for updates. But I see no reason why it wouldn't work with Linux. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")** - [![royalalchemist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26714-royalalchemist "View royalalchemist's Profile") - [ Offline](/forum/user/26714-royalalchemist) Less More - Posts: 11 - Thank you received: 0 - - 13 years 1 month ago [\#121040](#121040) by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") Replied by *[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121040 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* > Eliot wrote: Are you using the very last version of these browser? You should check for updates. > But I see no reason why it wouldn't work with Linux. It is very strange but it doesn't work! I am using the latest version of browser and hikashop Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 1 month ago [\#121087](#121087) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121087 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* Hi, Can you give us a link to your website in order to test in a live environment ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")** - [![royalalchemist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26714-royalalchemist "View royalalchemist's Profile") - [ Offline](/forum/user/26714-royalalchemist) Less More - Posts: 11 - Thank you received: 0 - - 13 years 1 month ago [\#121153](#121153) by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") Replied by *[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")* on topic *[Re: Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121153 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* I send you the details on private message Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 1 month ago [\#121220](#121220) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121220 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* Hi, I've done some tests through your website with Firefox/Chrome, but everything seemed to be ok. The quantity worked fine (did you use the "refresh button" to change your product quantity ?), and I was correctly redirected to the google payment platform. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")** - [![royalalchemist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26714-royalalchemist "View royalalchemist's Profile") - [ Offline](/forum/user/26714-royalalchemist) Less More - Posts: 11 - Thank you received: 0 - - 13 years 1 month ago [\#121405](#121405) by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") Replied by *[royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile")* on topic *[Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121405 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol")* Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the problem is exist on safari aswel. I would appreciate if you could kindly do a test on safari and try to buy a product. We are even happy to pay for your work because we are loosing customers and money and need to to get this problem fixed asap > Mohamed Thelji wrote: Hi, > I've done some tests through your website with Firefox/Chrome, but everything seemed to be ok. > The quantity worked fine (did you use the "refresh button" to change your product quantity ?), and I was correctly redirected to the google payment platform. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzEzNy1wcm9ibGVtLXdpdGgtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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