[Skip to main content](#vessel-content) # Error in orders total ## - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 6 months ago - 14 years 6 months ago [\#47198](#47198) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") *[Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#47198 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* was created by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: [ www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202](http://www.hikashop.com/en/forum/3-bug-report/47202-product-is-automaticaly-added-into-each-order.html#47202) - [ ![ordertotalissue.jpg](/forum/attachment/3514) ](/forum/attachment/3514 "...totalissue.jpg") [ ](/forum/attachment/3514?download=1 "...totalissue.jpg") Last edit: 14 years 6 months ago by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 6 months ago [\#47205](#47205) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#47205 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* Hi vaclav, Have you edited some views ? Or installed plugins which don't come from HikaShop ? Check if in the frontend, control_panel > Orders, the unordered product appear. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 6 months ago [\#47208](#47208) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") Replied by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#47208 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* hi Xavier, thanks for your reply. Yes, the products appear in the frontend. I havent installed any plugins. All plugins installed came with HikaShop or Joomla installation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 6 months ago [\#47209](#47209) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") Replied by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#47209 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* And could you please specify what you mean with 'Have you edited some views'? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47445](#47445) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#47445 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* There are some problems with the detailed tax calculations when you change order information on the back end. Please turn off the option "display detailed tax" in the Display tab of the configuration (you don't need it anyway) and it should work properly for new orders. We'll fix that in next release so that it works when that option is turned on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 5 months ago [\#50481](#50481) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") Replied by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#50481 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* Thanks Nicolas, I turned Detailed tax display off but the problem still remains. I think I will reinstall whole web as I dont know what to do with it.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#50540](#50540) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#50540 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* Did you create the order from the front end via the checkout ? Or you created on the front end ? After turning off that option, did you try with a NEW order, and not the one which already had the prices wrongly modified ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 5 months ago [\#50731](#50731) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") Replied by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#50731 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* I tried a new order from front end via checkout - as a regular customer and it still adds random product into the order. But the random product is shown only in back end in order review. The customer does not know something was added. The total price is calculated correctly for only the products customer ordered. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#50773](#50773) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#50773 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* I thought that your problem was that the tax calculation was not correct based on your first message. But you're now saying that it's not the case, but that the problem comes from a random product being added to the order, is that right ? Could you do some screenshots of that problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 5 months ago [\#52954](#52954) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") Replied by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#52954 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* Yes, thats right. In the confirmation e-mail there appeared this error message: Warning: sprintf() [function.sprintf]: Too few arguments in /var/www/myweb.cz/html/libraries/joomla/methods.php on line 320 maybe this could help.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#53046](#53046) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error in orders total](/forum/3-bug-report/47198-error-in-orders-total#53046 "Hello, I have a problem with calculating total order cost. HikaShop calculates wrong total amount for the order total when there are more than one product in the order. See attached picture for more details (HikaShop order details in administration - printscreen) How to solve this error? Thanks Vaclav EDIT: There is maybe something to do with the error described here: www.hikashop.com/en/forum/3-bug-report/4...ach-order.html#47202")* That doesn't help. Could you do some screenshots of that problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzE5OC1lcnJvci1pbi1vcmRlcnMtdG90YWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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