[Skip to main content](#vessel-content) # Product is automaticaly added into each order ## - **[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")** - [![vaclav's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6663-vaclav "View vaclav's Profile") Topic Author - [ Offline](/forum/user/6663-vaclav) Less More - Posts: 95 - Thank you received: 1 - - - 14 years 6 months ago [\#47202](#47202) by [vaclav](/forum/user/6663-vaclav "View vaclav's Profile") *[Product is automaticaly added into each order](/forum/3-bug-report/47202-product-is-automaticaly-added-into-each-order#47202 "Hello, could you please help? When my customer place an order, HikaShop always automaticaly adds one product into the order which wasnt ordered by the customer. Confirmation e-mail for customer contains only products he ordered but email for administrator and also in administration of orders, there is always one more product in each order, which wasnt ordered. How to fix this auto-adding of unwanted products? Maybe it is the reason why HikaShop calculates wrong total as I posted here: www.hikashop.com/en/forum/3-bug-report/4...in-orders-total.html - it mayght be calculated correctly, but as administrator I see the order with the unordered product and it does not include its cost into the order total. I can not recognize, which product was not ordered so it is difficult to delete it manually and have to ask the customer... Please help Thanks Vaclav")* was created by *[vaclav](/forum/user/6663-vaclav "View vaclav's Profile")* Hello, could you please help? When my customer place an order, HikaShop always automaticaly adds one product into the order which wasnt ordered by the customer. Confirmation e-mail for customer contains only products he ordered but email for administrator and also in administration of orders, there is always one more product in each order, which wasnt ordered. How to fix this auto-adding of unwanted products? Maybe it is the reason why HikaShop calculates wrong total as I posted here: [ www.hikashop.com/en/forum/3-bug-report/4...in-orders-total.html](http://www.hikashop.com/en/forum/3-bug-report/47198-error-in-orders-total.html) - it mayght be calculated correctly, but as administrator I see the order with the unordered product and it does not include its cost into the order total. I can not recognize, which product was not ordered so it is difficult to delete it manually and have to ask the customer... Please help Thanks Vaclav Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzIwMi1wcm9kdWN0LWlzLWF1dG9tYXRpY2FseS1hZGRlZC1pbnRvLWVhY2gtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 6 months ago [\#47206](#47206) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Product is automaticaly added into each order](/forum/3-bug-report/47202-product-is-automaticaly-added-into-each-order#47206 "Hello, could you please help? When my customer place an order, HikaShop always automaticaly adds one product into the order which wasnt ordered by the customer. Confirmation e-mail for customer contains only products he ordered but email for administrator and also in administration of orders, there is always one more product in each order, which wasnt ordered. How to fix this auto-adding of unwanted products? Maybe it is the reason why HikaShop calculates wrong total as I posted here: www.hikashop.com/en/forum/3-bug-report/4...in-orders-total.html - it mayght be calculated correctly, but as administrator I see the order with the unordered product and it does not include its cost into the order total. I can not recognize, which product was not ordered so it is difficult to delete it manually and have to ask the customer... Please help Thanks Vaclav")* Hi vaclav, I think that your both problems are connected. It could come from a plugin which have been activated, and is not running normally. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzIwMi1wcm9kdWN0LWlzLWF1dG9tYXRpY2FseS1hZGRlZC1pbnRvLWVhY2gtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47444](#47444) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Product is automaticaly added into each order](/forum/3-bug-report/47202-product-is-automaticaly-added-into-each-order#47444 "Hello, could you please help? When my customer place an order, HikaShop always automaticaly adds one product into the order which wasnt ordered by the customer. Confirmation e-mail for customer contains only products he ordered but email for administrator and also in administration of orders, there is always one more product in each order, which wasnt ordered. How to fix this auto-adding of unwanted products? Maybe it is the reason why HikaShop calculates wrong total as I posted here: www.hikashop.com/en/forum/3-bug-report/4...in-orders-total.html - it mayght be calculated correctly, but as administrator I see the order with the unordered product and it does not include its cost into the order total. I can not recognize, which product was not ordered so it is difficult to delete it manually and have to ask the customer... Please help Thanks Vaclav")* I've never heard of such problems. HikaShop does not add automatically products to the cart. Could you give a link to the shop so that we can see that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzIwMi1wcm9kdWN0LWlzLWF1dG9tYXRpY2FseS1hZGRlZC1pbnRvLWVhY2gtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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