[Skip to main content](#vessel-content) # Registration form not working ## - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47392](#47392) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") *[Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47392 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* was created by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47421](#47421) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47421 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* Please provide a link to your website so that we can see that Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47424](#47424) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47424 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* albertocarbone.com Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47426](#47426) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47426 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* The registration works properly on your website. I just tested it... The following user(s) said Thank You: [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47429](#47429) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47429 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* Thank you, i see this... wow this is so strange, i swear i'm not able to, i'll try from a different IP maybe.. i tried everything with no success and still not able to, and you just show up and all works for you and i see you did register successfully.. :pinch: Alright, thank you very much for you time, i'll try to find an explaination to this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47432](#47432) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47432 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* That's strange. Let us know how that goes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47439](#47439) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47439 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* well i just tried from a different IP address, both mac and windows.. still no reaction on safari, firefox, but i did an "error on page" message at the bottom left corner of IE8 on a Windows XP.. still troubleshooting and will post the results if/when positive. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47446](#47446) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47446 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* it works only when i have an item in the cart and order.. if you have any ideas and can help with this, it will be greatly appreciated.. thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47453](#47453) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47453 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* Could you replace the file administrator/components/com_hikashop/classes/field.php by the one in the archive. That might help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47466](#47466) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47466 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* thank you. I'm trying to replace it but it doesn't want to since i'm getting a Warning : Unresponsive script ...Script:schrome://fireftp/contents/js/connection/paramikojs/crupto/cipher/AES.js113 .... If i click continue i'm getting a Fatal error on the website saying: Fatal error: Call to a member function getFields() on a non-object in .........path to/mydomain.com/components/com_hikashop/views/product/view.html.php on line 1393 help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47475](#47475) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47475 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* I had to use a different FTP client for some reason in order to replace thsi file.. so i't sdone but same old problem, it's not reacting when we register and click and submit the form.. Could it be the permissions, maybe something has changed after touching the configuration access level area.. the files are set to 0644. should it be set to 755? I went back to the configuration access level settings and put it back to the default.. Thanks again Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47477](#47477) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47477 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* Please make sure that you're using the latest version of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47478](#47478) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47478 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* I have the latest stable version : 1.5.7 on the latest version of joomla 2.5.4 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47482](#47482) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47482 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* after all thsi troubleshooting ... i'm very tempted to reinstall the whole thing :side: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47548](#47548) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47548 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* Then that error "Fatal error: Call to a member function getFields() on a non-object in .........path to/mydomain.com/components/com_hikashop/views/product/view.html.php on line 1393 " means that the file field.php was not replaced properly. The following user(s) said Thank You: [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")** - [![web@dandynetworks.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Topic Author - [ Offline](/forum/user/7068-web-dandynetworks-com) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#47593](#47593) by [web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile") Replied by *[web@dandynetworks.com](/forum/user/7068-web-dandynetworks-com "View web@dandynetworks.com's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47593 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* thank you, yes indeed for some reason the FTP client software didn't want to process the request.. just odd.... but i finally replaced the field.php file with the one suggested here, and it stays in the same state where there is no reaction when trying to submit the form from the joomla login module, otherwise if we include a product in the cart and process the form it's all fine. Also, do you have an idea if we'd normally be able to process a purchase from a smartphone? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47775](#47775) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration form not working](/forum/3-bug-report/47392-registration-form-not-working#47775 "Hi, Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare. Thanks in advance for the support")* Could you try to turn off the span processing option of your template ? You can process purchases from a smartphone. It's the same as with a PC. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80NzM5Mi1yZWdpc3RyYXRpb24tZm9ybS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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