[Skip to main content](#vessel-content) # urgent- error only on some users at checkout ## - **[partswench](/forum/user/6972-partswench "View partswench's Profile")** - [![partswench's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6972-partswench "View partswench's Profile") Topic Author - [ Offline](/forum/user/6972-partswench) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#48920](#48920) by [partswench](/forum/user/6972-partswench "View partswench's Profile") *[urgent- error only on some users at checkout](/forum/3-bug-report/48920-urgent-error-only-on-some-users-at-checkout#48920 "suddenly there is a problem with only some users at checkout 500 error returned log file attached")* was created by *[partswench](/forum/user/6972-partswench "View partswench's Profile")* suddenly there is a problem with only some users at checkout 500 error returned log file attached Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODkyMC11cmdlbnQtZXJyb3Itb25seS1vbi1zb21lLXVzZXJzLWF0LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 6 months ago [\#48923](#48923) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: urgent- error only on some users at checkout](/forum/3-bug-report/48920-urgent-error-only-on-some-users-at-checkout#48923 "suddenly there is a problem with only some users at checkout 500 error returned log file attached")* Please try that fix: [ www.hikashop.com/en/forum/2-general-talk...ss-the-checkout.html](http://www.hikashop.com/en/forum/2-general-talk-about-hikashop/48122-unable-to-view-access-the-checkout.html) It should help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODkyMC11cmdlbnQtZXJyb3Itb25seS1vbi1zb21lLXVzZXJzLWF0LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[partswench](/forum/user/6972-partswench "View partswench's Profile")** - [![partswench's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6972-partswench "View partswench's Profile") Topic Author - [ Offline](/forum/user/6972-partswench) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#48925](#48925) by [partswench](/forum/user/6972-partswench "View partswench's Profile") Replied by *[partswench](/forum/user/6972-partswench "View partswench's Profile")* on topic *[Re: urgent- error only on some users at checkout](/forum/3-bug-report/48920-urgent-error-only-on-some-users-at-checkout#48925 "suddenly there is a problem with only some users at checkout 500 error returned log file attached")* Did that fix from the link above but no such luck maybe i inserted wrong /** * @package HikaShop for Joomla! * @version 1.5.7 * @author hikashop.com * @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 [ www.gnu.org/licenses/gpl-3.0.html](http://www.gnu.org/licenses/gpl-3.0.html) */ defined('_JEXEC') or die('Restricted access'); ?> <?php if($this->identified){ ?> <div <?php if($this->has_shipping){ echo 'id="hikashop_checkout_address" class="hikashop_checkout_address"'; }else{ echo 'id="hikashop_checkout_address_billing_only" class="hikashop_checkout_address_billing_only"'; } ?>> <div <?php if($this->has_shipping){ echo 'id="hikashop_checkout_address_left_part" class="hikashop_checkout_address_left_part"'; }else{ echo 'id="hikashop_checkout_billing_address" class="hikashop_checkout_billing_address"'; } ?>> <fieldset> <legend><?php echo JText::_('HIKASHOP_BILLING_ADDRESS');?></legend> <?php $this->type = 'billing'; echo $this->loadTemplate('view'); if($this->has_shipping){ ?> </fieldset> </div> <div id="hikashop_checkout_address_right_part" class="hikashop_checkout_address_right_part"> <fieldset> <legend><?php echo JText::_('HIKASHOP_SHIPPING_ADDRESS');?></legend> <?php $checked = ''; $style = ''; $override = false; if(!isset($this->currentShipping))$this->currentShipping = ''; if(method_exists($this->currentShipping, 'getShippingAddress')) { $override = $this->currentShipping->getShippingAddress(); } if($override === false) { if($this->shipping_address==$this->billing_address){ $checked = 'checked="checked" '; $style = ' style="display:none"'; }?> <input class="hikashop_checkout_shipping_same_address inputbox" <?php echo $checked; ?>type="checkbox" id="same_address" name="same_address" value="yes" alt="Same address" onclick="return hikashopSameAddress(this.checked);" /> <label for="same_address"><?php echo JText::_('SAME_AS_BILLING');?></label> <div class="hikashop_checkout_shipping_div" id="hikashop_checkout_shipping_div" <?php echo $style;?>> <?php $this->type = 'shipping'; echo $this->loadTemplate('view'); ?> </div> <?php } else { ?> <span class="hikashop_checkout_billing_address_info"><?php echo $override;?></span> <?php } } ?> </fieldset> </div> </div> <div style="clear:both"></div> <?php }else{ } Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODkyMC11cmdlbnQtZXJyb3Itb25seS1vbi1zb21lLXVzZXJzLWF0LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 6 months ago [\#48927](#48927) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: urgent- error only on some users at checkout](/forum/3-bug-report/48920-urgent-error-only-on-some-users-at-checkout#48927 "suddenly there is a problem with only some users at checkout 500 error returned log file attached")* I don't see the modification in your file. Also, please make sure that you're editing the file for your front end template and not another template. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODkyMC11cmdlbnQtZXJyb3Itb25seS1vbi1zb21lLXVzZXJzLWF0LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[partswench](/forum/user/6972-partswench "View partswench's Profile")** - [![partswench's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6972-partswench "View partswench's Profile") Topic Author - [ Offline](/forum/user/6972-partswench) Less More - Posts: 19 - Thank you received: 0 - - 14 years 6 months ago [\#48928](#48928) by [partswench](/forum/user/6972-partswench "View partswench's Profile") Replied by *[partswench](/forum/user/6972-partswench "View partswench's Profile")* on topic *[Re: urgent- error only on some users at checkout](/forum/3-bug-report/48920-urgent-error-only-on-some-users-at-checkout#48928 "suddenly there is a problem with only some users at checkout 500 error returned log file attached")* Must have copied the wrong bit of code, sorry for the brain fart, was awakened with a phone call and been at it since that seems to have done it will keep testing all users thanks again for the outstanding response and support Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODkyMC11cmdlbnQtZXJyb3Itb25seS1vbi1zb21lLXVzZXJzLWF0LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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