[Skip to main content](#vessel-content) # Stuck on Checkout. ## - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 14 years 6 months ago - 14 years 6 months ago [\#48972](#48972) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") *[Stuck on Checkout.](/forum/3-bug-report/48972-stuck-on-checkout#48972 "Hi, I'm having a problem that others seem to have had, but I'm unable to resolve it. When I click Next on the checkout to proceed to payment the same page is reloaded. Checkout work-flow is: login_address_shipping_payment_confirm_coupon_cart_status_fields,end In the advanced view, confirm is missing.")* was created by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* Hi, I'm having a problem that others seem to have had, but I'm unable to resolve it. When I click Next on the checkout to proceed to payment the same page is reloaded. Checkout work-flow is: login_address_shipping_payment_confirm_coupon_cart_status_fields,end In the advanced view, confirm is missing. Last edit: 14 years 6 months ago by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODk3Mi1zdHVjay1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 14 years 6 months ago - 14 years 6 months ago [\#49018](#49018) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Stuck on Checkout.](/forum/3-bug-report/48972-stuck-on-checkout#49018 "Hi, I'm having a problem that others seem to have had, but I'm unable to resolve it. When I click Next on the checkout to proceed to payment the same page is reloaded. Checkout work-flow is: login_address_shipping_payment_confirm_coupon_cart_status_fields,end In the advanced view, confirm is missing.")* Hmmm, I removed the list of PayPal IPs in Payment Methods > Paypal and tried to checkout and it worked??? Last edit: 14 years 6 months ago by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODk3Mi1zdHVjay1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 6 months ago [\#49086](#49086) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Stuck on Checkout.](/forum/3-bug-report/48972-stuck-on-checkout#49086 "Hi, I'm having a problem that others seem to have had, but I'm unable to resolve it. When I click Next on the checkout to proceed to payment the same page is reloaded. Checkout work-flow is: login_address_shipping_payment_confirm_coupon_cart_status_fields,end In the advanced view, confirm is missing.")* The IPs list there is not used during the checkout but only for the payment notification. It had to come from something else. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODk3Mi1zdHVjay1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")** - [![Ottmar's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar3367.png)](/forum/user/3367-ottmar "View Ottmar's Profile") Topic Author - [ Offline](/forum/user/3367-ottmar) Less More - Posts: 61 - Thank you received: 0 - - 14 years 6 months ago [\#49110](#49110) by [Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile") Replied by *[Ottmar](/forum/user/3367-ottmar "View Ottmar's Profile")* on topic *[Re: Stuck on Checkout.](/forum/3-bug-report/48972-stuck-on-checkout#49110 "Hi, I'm having a problem that others seem to have had, but I'm unable to resolve it. When I click Next on the checkout to proceed to payment the same page is reloaded. Checkout work-flow is: login_address_shipping_payment_confirm_coupon_cart_status_fields,end In the advanced view, confirm is missing.")* Well, maybe it comes from one of the options shown in the red box. I can't tell you what these do, as there is no mention of them in the help. [ ![[img](http://i780.photobucket.com/albums/yy86/OBx2/Web/224274AWSAccessKeyId0R7FMW7AXRVCYMA.png) ](http://i780.photobucket.com/albums/yy86/OBx2/Web/224274AWSAccessKeyId0R7FMW7AXRVCYMA.png "[img") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODk3Mi1zdHVjay1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 6 months ago [\#49193](#49193) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Stuck on Checkout.](/forum/3-bug-report/48972-stuck-on-checkout#49193 "Hi, I'm having a problem that others seem to have had, but I'm unable to resolve it. When I click Next on the checkout to proceed to payment the same page is reloaded. Checkout work-flow is: login_address_shipping_payment_confirm_coupon_cart_status_fields,end In the advanced view, confirm is missing.")* No that's not related. It's often related to configuration issues on shipping/payment methods. For example, I see that you selected the shipping method in your paypal method. That means that if the shipping method is not displayed on the checkout, the paypal method won't show either. There are numerous reasons why the shipping method might not display. For example, no weight configured in your products. Here is a complete list you should check: [ www.hikashop.com/en/support/documentatio...ins-listing.html#faq](http://www.hikashop.com/en/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80ODk3Mi1zdHVjay1vbi1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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