[Skip to main content](#vessel-content) # Checkout issue with IE ## - **[joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile")** - [![joshsaxon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7076-joshsaxon "View joshsaxon's Profile") Topic Author - [ Offline](/forum/user/7076-joshsaxon) Less More - Posts: 9 - Thank you received: 0 - - 14 years 5 months ago [\#49689](#49689) by [joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile") *[Checkout issue with IE](/forum/3-bug-report/49689-checkout-issue-with-ie#49689 "Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated.")* was created by *[joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile")* Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: [ www.telephone-english.com/index.php/prices-formula](https://www.telephone-english.com/index.php/prices-formula) 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTY4OS1jaGVja291dC1pc3N1ZS13aXRoLWllP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#49799](#49799) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout issue with IE](/forum/3-bug-report/49689-checkout-issue-with-ie#49799 "Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated.")* Hi, You have a javascript error in your template: Uncaught TypeError: Object #<HTMLDocument> has no method 'ready' in templates/minibuzz/javascript/fade.js Fix it and it should work better in IE. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTY4OS1jaGVja291dC1pc3N1ZS13aXRoLWllP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile")** - [![joshsaxon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7076-joshsaxon "View joshsaxon's Profile") Topic Author - [ Offline](/forum/user/7076-joshsaxon) Less More - Posts: 9 - Thank you received: 0 - - 14 years 5 months ago [\#49817](#49817) by [joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile") Replied by *[joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile")* on topic *[Re: Checkout issue with IE](/forum/3-bug-report/49689-checkout-issue-with-ie#49817 "Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated.")* Thanks. Not knowing how to fix it or really what that error message means, I removed all javascript and mentions of it in index.php (just to see if that was it) It disabled javascript elements such as the slider, but the same problem still occured. Can you recommend a quick fix? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTY4OS1jaGVja291dC1pc3N1ZS13aXRoLWllP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#49823](#49823) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout issue with IE](/forum/3-bug-report/49689-checkout-issue-with-ie#49823 "Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated.")* You still have the same javascript error on your website. Please ask your template provider regarding that javascript error. We don't know how your template is made so we cannot help you fix it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTY4OS1jaGVja291dC1pc3N1ZS13aXRoLWllP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile")** - [![joshsaxon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7076-joshsaxon "View joshsaxon's Profile") Topic Author - [ Offline](/forum/user/7076-joshsaxon) Less More - Posts: 9 - Thank you received: 0 - - 14 years 5 months ago [\#49984](#49984) by [joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile") Replied by *[joshsaxon](/forum/user/7076-joshsaxon "View joshsaxon's Profile")* on topic *[Re: Checkout issue with IE](/forum/3-bug-report/49689-checkout-issue-with-ie#49984 "Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated.")* OK, thanks. Could you please tell me how to were able to see the javascript error in the first place? Many thanks again! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTY4OS1jaGVja291dC1pc3N1ZS13aXRoLWllP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#50056](#50056) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout issue with IE](/forum/3-bug-report/49689-checkout-issue-with-ie#50056 "Hi there, I've found other threads with similar problems to this, but unfortunately no solution. When a user tries to checkout in IE, they are taken back to to the "Please create or select an address" screen, despite the fact that an address has already been entered an chosen. Steps to reproduce: 1. Select a product from the table here: www.telephone-english.com/index.php/prices-formula 2. Fill in the registration form. 3. Click the activation link in the email. 4. Attempt to make a payment via credit card or Paypal. Result: User is returned to "Please create or select an address" page every time they try to pay. This doesn't happen in Google Chrome or Firefox. Any help would be greatly appreciated.")* You can see it on your website by opening the javascript error console of your browser while displaying the page: [ www.yireo.com/tutorials/magebridge/javas...script-error-console](http://www.yireo.com/tutorials/magebridge/javascript/1381-using-the-javascript-error-console) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTY4OS1jaGVja291dC1pc3N1ZS13aXRoLWllP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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