[Skip to main content](#vessel-content) # Shipping method is blank on invoice? Help ASAP ## - **[CDCLarue](/forum/user/6005-cdclarue "View CDCLarue's Profile")** - [![CDCLarue's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6005-cdclarue "View CDCLarue's Profile") Topic Author - [ Offline](/forum/user/6005-cdclarue) Less More - Posts: 8 - Thank you received: 0 - - 14 years 5 months ago [\#49967](#49967) by [CDCLarue](/forum/user/6005-cdclarue "View CDCLarue's Profile") *[Shipping method is blank on invoice? Help ASAP](/forum/3-bug-report/49967-shipping-method-is-blank-on-invoice-help-asap#49967 "When i look at an invoice for an order the shipping method is blank? but when i look at the order through backend of hikashop i see the shipping method. Is this a php error or something i did? ALSO is...")* was created by *[CDCLarue](/forum/user/6005-cdclarue "View CDCLarue's Profile")* When i look at an invoice for an order the shipping method is blank? but when i look at the order through backend of hikashop i see the shipping method. Is this a php error or something i did? ALSO is it possible to display the chosen values for a product's characteristics on the invoice as well? One more thing. How does hikashop determine whether the address to ship to is residential or commercial? (<- I'm only using UPS as a shipping plugin) Is that something that UPS is supposed to do with the info or what? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTk2Ny1zaGlwcGluZy1tZXRob2QtaXMtYmxhbmstb24taW52b2ljZS1oZWxwLWFzYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 5 months ago [\#50054](#50054) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shipping method is blank on invoice? Help ASAP](/forum/3-bug-report/49967-shipping-method-is-blank-on-invoice-help-asap#50054 "When i look at an invoice for an order the shipping method is blank? but when i look at the order through backend of hikashop i see the shipping method. Is this a php error or something i did? ALSO is...")* I recall such problems with UPS with previous versions of HikaShop. Please make sure that you're using the latest version of HikaShop. If that's the case, open the file plugins/hikashopshipping/ups.php and check that it's the latest version. If not, please update. If the option "Append characteristics values to product name" is turned on in the Display tab of the configuration, you will get the product's characteristics on the invoice, the emails, etc. The type of the address is determined based on the "address_company" field of the shipping address. If the field is filled by the user, it's commercial, otherwise, it's residential. By default, the company field is published. You can publish it via the menu Display->Custom fields. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC80OTk2Ny1zaGlwcGluZy1tZXRob2QtaXMtYmxhbmstb24taW52b2ljZS1oZWxwLWFzYXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.063 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)