[Skip to main content](#vessel-content) # Paypal Standard - Invalid Amount Error ## - **[Skyla](/forum/user/7546-skyla "View Skyla's Profile")** - [![Skyla's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7546.jpg)](/forum/user/7546-skyla "View Skyla's Profile") Topic Author - [ Offline](/forum/user/7546-skyla) Less More - Posts: 13 - Thank you received: 0 - - - 14 years 5 months ago - 14 years 5 months ago [\#51092](#51092) by [Skyla](/forum/user/7546-skyla "View Skyla's Profile") *[Paypal Standard - Invalid Amount Error](/forum/3-bug-report/51092-paypal-standard-invalid-amount-error#51092 "Hello, I've checked the documentation and forums, nothing seemed to resolve this issue. This happens sporadically so not sure what the cause is. For Example: customer tries to check out product and get this email: The customer goes back and tries again. Goes through fine. I have tested this myself by creating 1$ items and it goes through fine. We've had this occurred 3-4 times. I was able to extract some information from a previous order Paypal Order Details: Item: $400.00 CAD Shipping: $30.00 CAD Subtotal $430.00 CAD Tax $52.00 CAD Total $482.00 CAD Hikashop order Details: Sub total 452.00 Coupon 0.00 Shipping 33.90 NB 55.90 Total 485.90 I have removed the details info being sent to paypal in hope only the "total" would be sent. This still occurred (First example I have was the case). I tried this but the code does not seem to be the same so I couldn't figure out where to change this. ( www.hikashop.com/en/forum/4-how-to/32453...ror-10413.html#32453 ) Please advise")* was created by *[Skyla](/forum/user/7546-skyla "View Skyla's Profile")* Hello, I've checked the documentation and forums, nothing seemed to resolve this issue. This happens sporadically so not sure what the cause is. For Example: customer tries to check out product and get this email: > Hello, > A Paypal notification was refused because the amount received > (485.22CAD) is different from the order amount (429.4CAD) > > Check the documentation concerning this issue at > [ www.hikashop.com/index.php?option=com\_up...-paypal-error#amount](http://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#amount) > This notification was for the order B2D6 on the website > http://www.\[BLANK\].com > You can access the order details directly by clicking on the link > below after logging in your back end: > http://www.\[BLANK\].com/administrator/index.php?option=com\_hikashop&ctrl=order&task=edit&order\_id=26 The customer goes back and tries again. Goes through fine. I have tested this myself by creating 1$ items and it goes through fine. We've had this occurred 3-4 times. I was able to extract some information from a previous order Paypal Order Details: Item: $400.00 CAD Shipping: $30.00 CAD Subtotal $430.00 CAD **Tax $52.00 CAD** Total $482.00 CAD Hikashop order Details: Sub total 452.00 Coupon 0.00 Shipping 33.90 **NB 55.90** Total 485.90 I have removed the details info being sent to paypal in hope only the "total" would be sent. This still occurred (First example I have was the case). I tried this but the code does not seem to be the same so I couldn't figure out where to change this. ([ www.hikashop.com/en/forum/4-how-to/32453...ror-10413.html#32453](http://www.hikashop.com/en/forum/4-how-to/32453-paypal-pro-error-10413.html#32453)) Please advise Last edit: 14 years 5 months ago by [Skyla](/forum/user/7546-skyla "View Skyla's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MTA5Mi1wYXlwYWwtc3RhbmRhcmQtaW52YWxpZC1hbW91bnQtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 5 months ago [\#51196](#51196) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Paypal Standard - Invalid Amount Error](/forum/3-bug-report/51092-paypal-standard-invalid-amount-error#51196 "Hello, I've checked the documentation and forums, nothing seemed to resolve this issue. This happens sporadically so not sure what the cause is. For Example: customer tries to check out product and get this email: The customer goes back and tries again. Goes through fine. I have tested this myself by creating 1$ items and it goes through fine. We've had this occurred 3-4 times. I was able to extract some information from a previous order Paypal Order Details: Item: $400.00 CAD Shipping: $30.00 CAD Subtotal $430.00 CAD Tax $52.00 CAD Total $482.00 CAD Hikashop order Details: Sub total 452.00 Coupon 0.00 Shipping 33.90 NB 55.90 Total 485.90 I have removed the details info being sent to paypal in hope only the "total" would be sent. This still occurred (First example I have was the case). I tried this but the code does not seem to be the same so I couldn't figure out where to change this. ( www.hikashop.com/en/forum/4-how-to/32453...ror-10413.html#32453 ) Please advise")* I'm thinking that you have tax settings in your PayPal account changing the taxes of the order. Please check that you don't have any taxes added by PayPal itself in your PayPal profile. The following user(s) said Thank You: [Skyla](/forum/user/7546-skyla "View Skyla's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MTA5Mi1wYXlwYWwtc3RhbmRhcmQtaW52YWxpZC1hbW91bnQtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Skyla](/forum/user/7546-skyla "View Skyla's Profile")** - [![Skyla's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7546.jpg)](/forum/user/7546-skyla "View Skyla's Profile") Topic Author - [ Offline](/forum/user/7546-skyla) Less More - Posts: 13 - Thank you received: 0 - - - 14 years 5 months ago [\#51203](#51203) by [Skyla](/forum/user/7546-skyla "View Skyla's Profile") Replied by *[Skyla](/forum/user/7546-skyla "View Skyla's Profile")* on topic *[Re: Paypal Standard - Invalid Amount Error](/forum/3-bug-report/51092-paypal-standard-invalid-amount-error#51203 "Hello, I've checked the documentation and forums, nothing seemed to resolve this issue. This happens sporadically so not sure what the cause is. For Example: customer tries to check out product and get this email: The customer goes back and tries again. Goes through fine. I have tested this myself by creating 1$ items and it goes through fine. We've had this occurred 3-4 times. I was able to extract some information from a previous order Paypal Order Details: Item: $400.00 CAD Shipping: $30.00 CAD Subtotal $430.00 CAD Tax $52.00 CAD Total $482.00 CAD Hikashop order Details: Sub total 452.00 Coupon 0.00 Shipping 33.90 NB 55.90 Total 485.90 I have removed the details info being sent to paypal in hope only the "total" would be sent. This still occurred (First example I have was the case). I tried this but the code does not seem to be the same so I couldn't figure out where to change this. ( www.hikashop.com/en/forum/4-how-to/32453...ror-10413.html#32453 ) Please advise")* That's the first thing I had asked to check. Checked myself and it was in fact there. I disabled the tax in Paypal so this should resolve the problem. Loving HikaShop! Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MTA5Mi1wYXlwYWwtc3RhbmRhcmQtaW52YWxpZC1hbW91bnQtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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