[Skip to main content](#vessel-content) # Checkout error on address confirm step ## - **[pateaux](/forum/user/7709-pateaux "View pateaux's Profile")** - [![pateaux's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7709-pateaux "View pateaux's Profile") Topic Author - [ Offline](/forum/user/7709-pateaux) Less More - Posts: 15 - Thank you received: 0 - - 14 years 4 months ago [\#52530](#52530) by [pateaux](/forum/user/7709-pateaux "View pateaux's Profile") *[Checkout error on address confirm step](/forum/3-bug-report/52530-checkout-error-on-address-confirm-step#52530 "Hello, I recently began using hikashop for our start-up online store. The store was operating just fine until we moved the site to a new Virtual Private Server. Everything seems to work fine until checkout. The first step (confirming the cart) works fine. When we hit next to go to billing/shipping address, we get an internal server error. If I click on a step further down the line, it will go to that step, but stop because the address hasn't been filled in. I have played with the order of the checkout procedure and always get hung on the address part of the checkout. I have checked to make sure the users we are ordering with have valid addresses. The site is CajunDaddyOnline.com, but isnt live yet. If anyone can help me, I would be happy to give access to the front and/or backend of the site. Thanks in advance for any help!")* was created by *[pateaux](/forum/user/7709-pateaux "View pateaux's Profile")* Hello, I recently began using hikashop for our start-up online store. The store was operating just fine until we moved the site to a new Virtual Private Server. Everything seems to work fine until checkout. The first step (confirming the cart) works fine. When we hit next to go to billing/shipping address, we get an internal server error. If I click on a step further down the line, it will go to that step, but stop because the address hasn't been filled in. I have played with the order of the checkout procedure and always get hung on the address part of the checkout. I have checked to make sure the users we are ordering with have valid addresses. The site is CajunDaddyOnline.com, but isnt live yet. If anyone can help me, I would be happy to give access to the front and/or backend of the site. Thanks in advance for any help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MjUzMC1jaGVja291dC1lcnJvci1vbi1hZGRyZXNzLWNvbmZpcm0tc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 4 months ago [\#52579](#52579) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout error on address confirm step](/forum/3-bug-report/52530-checkout-error-on-address-confirm-step#52579 "Hello, I recently began using hikashop for our start-up online store. The store was operating just fine until we moved the site to a new Virtual Private Server. Everything seems to work fine until checkout. The first step (confirming the cart) works fine. When we hit next to go to billing/shipping address, we get an internal server error. If I click on a step further down the line, it will go to that step, but stop because the address hasn't been filled in. I have played with the order of the checkout procedure and always get hung on the address part of the checkout. I have checked to make sure the users we are ordering with have valid addresses. The site is CajunDaddyOnline.com, but isnt live yet. If anyone can help me, I would be happy to give access to the front and/or backend of the site. Thanks in advance for any help!")* Hi, That's a known issue of previous versions of HikaShop in some cases. Please update to the latest version and that will probably fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MjUzMC1jaGVja291dC1lcnJvci1vbi1hZGRyZXNzLWNvbmZpcm0tc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mtangelcv](/forum/user/8285-mtangelcv "View mtangelcv's Profile")** - [![mtangelcv's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8285-mtangelcv "View mtangelcv's Profile") - [ Offline](/forum/user/8285-mtangelcv) Less More - Posts: 15 - Thank you received: 1 - - 14 years 2 months ago [\#60409](#60409) by [mtangelcv](/forum/user/8285-mtangelcv "View mtangelcv's Profile") Replied by *[mtangelcv](/forum/user/8285-mtangelcv "View mtangelcv's Profile")* on topic *[Re: Checkout error on address confirm step](/forum/3-bug-report/52530-checkout-error-on-address-confirm-step#60409 "Hello, I recently began using hikashop for our start-up online store. The store was operating just fine until we moved the site to a new Virtual Private Server. Everything seems to work fine until checkout. The first step (confirming the cart) works fine. When we hit next to go to billing/shipping address, we get an internal server error. If I click on a step further down the line, it will go to that step, but stop because the address hasn't been filled in. I have played with the order of the checkout procedure and always get hung on the address part of the checkout. I have checked to make sure the users we are ordering with have valid addresses. The site is CajunDaddyOnline.com, but isnt live yet. If anyone can help me, I would be happy to give access to the front and/or backend of the site. Thanks in advance for any help!")* I'm wondering if you got this to work. It happens when a user isn't logged in. I have reported it elsewhere but tried putting the code in path.php to remove the checkout path if they're not logged in. Let me know what you discover. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MjUzMC1jaGVja291dC1lcnJvci1vbi1hZGRyZXNzLWNvbmZpcm0tc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 2 months ago [\#60468](#60468) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Checkout error on address confirm step](/forum/3-bug-report/52530-checkout-error-on-address-confirm-step#60468 "Hello, I recently began using hikashop for our start-up online store. The store was operating just fine until we moved the site to a new Virtual Private Server. Everything seems to work fine until checkout. The first step (confirming the cart) works fine. When we hit next to go to billing/shipping address, we get an internal server error. If I click on a step further down the line, it will go to that step, but stop because the address hasn't been filled in. I have played with the order of the checkout procedure and always get hung on the address part of the checkout. I have checked to make sure the users we are ordering with have valid addresses. The site is CajunDaddyOnline.com, but isnt live yet. If anyone can help me, I would be happy to give access to the front and/or backend of the site. Thanks in advance for any help!")* That problem was something else since it was happening when clicking "next", not when accessing the address step via the progress bar. Your problem is: [ www.hikashop.com/en/forum/3-bug-report/6...h-address.html#60467](http://www.hikashop.com/en/forum/3-bug-report/60324-checkout-not-logged-in-checkout-path-address.html#60467) The following user(s) said Thank You: [mtangelcv](/forum/user/8285-mtangelcv "View mtangelcv's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MjUzMC1jaGVja291dC1lcnJvci1vbi1hZGRyZXNzLWNvbmZpcm0tc3RlcD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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