[Skip to main content](#vessel-content) # Paypal payment confirmed but order is canceled ## - **[katbella](/forum/user/7765-katbella "View katbella's Profile")** - [![katbella's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7765-katbella "View katbella's Profile") Topic Author - [ Offline](/forum/user/7765-katbella) Less More - Posts: 1 - Thank you received: 0 - - 14 years 5 months ago [\#53185](#53185) by [katbella](/forum/user/7765-katbella "View katbella's Profile") *[Paypal payment confirmed but order is canceled](/forum/3-bug-report/53185-paypal-payment-confirmed-but-order-is-canceled#53185 "When an order is successfully processed with standard paypal plugin, the orders are showing a status of canceled in Hikashop. I can not seem to find the cause. Paypal clearly shows payment confirmed. Can anyone help point me in the right direction.")* was created by *[katbella](/forum/user/7765-katbella "View katbella's Profile")* When an order is successfully processed with standard paypal plugin, the orders are showing a status of canceled in Hikashop. I can not seem to find the cause. Paypal clearly shows payment confirmed. Can anyone help point me in the right direction. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4NS1wYXlwYWwtcGF5bWVudC1jb25maXJtZWQtYnV0LW9yZGVyLWlzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 5 months ago [\#53273](#53273) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Paypal payment confirmed but order is canceled](/forum/3-bug-report/53185-paypal-payment-confirmed-but-order-is-canceled#53273 "When an order is successfully processed with standard paypal plugin, the orders are showing a status of canceled in Hikashop. I can not seem to find the cause. Paypal clearly shows payment confirmed. Can anyone help point me in the right direction.")* If the order is canceled, it means that in the "invalid status" option of the PayPal plugin you set "canceled" and that the notifications sent by PayPal cannot be validated. You should have received an email as the administrator which explains what is the problem with a link to the documentation for the problem. Isn't that the case ? What does it say ? If not, you should turn on the debug mode of the PayPal plugin, try again, and then look at the payment log report in the Files tab of the configuration of HikaShop. That should give some information about the payment notifications sent by PayPal. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4NS1wYXlwYWwtcGF5bWVudC1jb25maXJtZWQtYnV0LW9yZGVyLWlzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.062 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)