[Skip to main content](#vessel-content) # Unable to edit Address Form ## - **[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")** - [![tlima314's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7766-tlima314 "View tlima314's Profile") Topic Author - [ Offline](/forum/user/7766-tlima314) Less More - Posts: 10 - Thank you received: 0 - - 14 years 5 months ago [\#53186](#53186) by [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile") *[Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53186 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* was created by *[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")* I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package. - [ ![toolshedscreenshot.PNG](/forum/attachment/4193) ](/forum/attachment/4193 "...screenshot.PNG") [ ](/forum/attachment/4193?download=1 "...screenshot.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")** - [![tlima314's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7766-tlima314 "View tlima314's Profile") Topic Author - [ Offline](/forum/user/7766-tlima314) Less More - Posts: 10 - Thank you received: 0 - - 14 years 5 months ago [\#53189](#53189) by [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile") Replied by *[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")* on topic *[Re: Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53189 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* Ok so I was able to solve my problem by changing the custom fields in of the address. Now the customer can fill out their address but when they click ok to save the address, it is not displayed on the check out screen. Included are the screen shots of my problem. Also will the UPS Plugin work with Custom address fields? - [ ![addressform.PNG](/forum/attachment/4194) ](/forum/attachment/4194 "addressform.PNG") [ ](/forum/attachment/4194?download=1 "addressform.PNG") - [ ![addressform2.PNG](/forum/attachment/4195) ](/forum/attachment/4195 "addressform2.PNG") [ ](/forum/attachment/4195?download=1 "addressform2.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#53275](#53275) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53275 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* If you do that, the UPS plugin won't be able to use the address information. And you will have to change all the "address_template" view files via the menu Display->Views in order to use the new fields. You should use the default custom fields. Please revert your changes, do a screenshot of the custom fields listing and we'll have a look at your first problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")** - [![tlima314's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7766-tlima314 "View tlima314's Profile") Topic Author - [ Offline](/forum/user/7766-tlima314) Less More - Posts: 10 - Thank you received: 0 - - 14 years 5 months ago [\#53293](#53293) by [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile") Replied by *[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")* on topic *[Re: Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53293 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* I see that makes sense. When I went into custom fields originally there were no default fields. Maybe I deleted them? I dont think I did though. Any how, is there any way to restore the default fields. Here is a screen shot of my custome fields with my changes and after I deleted them. Thank you so much for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")** - [![tlima314's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7766-tlima314 "View tlima314's Profile") Topic Author - [ Offline](/forum/user/7766-tlima314) Less More - Posts: 10 - Thank you received: 0 - - 14 years 5 months ago - 14 years 5 months ago [\#53294](#53294) by [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile") Replied by *[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")* on topic *[Re: Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53294 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* woops screenshots didnt get attached. Here they are - [ ![customfields2.PNG](/forum/attachment/4204) ](/forum/attachment/4204 "customfields2.PNG") [ ](/forum/attachment/4204?download=1 "customfields2.PNG") - [ ![customfields.PNG](/forum/attachment/4205) ](/forum/attachment/4205 "customfields.PNG") [ ](/forum/attachment/4205?download=1 "customfields.PNG") Last edit: 14 years 5 months ago by [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 5 months ago [\#53303](#53303) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53303 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* You should delete them all. Then, download again hikashop on our website and install it on yours. That should put back all the custom fields. The following user(s) said Thank You: [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")** - [![tlima314's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7766-tlima314 "View tlima314's Profile") Topic Author - [ Offline](/forum/user/7766-tlima314) Less More - Posts: 10 - Thank you received: 0 - - 14 years 5 months ago [\#53386](#53386) by [tlima314](/forum/user/7766-tlima314 "View tlima314's Profile") Replied by *[tlima314](/forum/user/7766-tlima314 "View tlima314's Profile")* on topic *[Re: Unable to edit Address Form](/forum/3-bug-report/53186-unable-to-edit-address-form#53386 "I'm loving Hikashop! Its the first shopping cart I've been able to get working on my joomla site. I am having one issue which I can not find a solution for. When the customer would click the button to edit their address, the popup is blank. So there is no way to enter a shipping or billing address. My website is gvtoolshed.com I've tried both internet explorer and google chrome with the same issue. If I can get this fixed I will be upgrading to the essential package.")* It worked! Thank you so much for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81MzE4Ni11bmFibGUtdG8tZWRpdC1hZGRyZXNzLWZvcm0/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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