[Skip to main content](#vessel-content) # error"checkout workflow is empty" cant change it ! ## - **[ians](/forum/user/7862-ians "View ians's Profile")** - [![ians's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7862-ians "View ians's Profile") Topic Author - [ Offline](/forum/user/7862-ians) Less More - Posts: 63 - Thank you received: 3 - - 14 years 4 months ago - 14 years 4 months ago [\#54088](#54088) by [ians](/forum/user/7862-ians "View ians's Profile") *[error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54088 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* was created by *[ians](/forum/user/7862-ians "View ians's Profile")* Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on [ www.wslr.co.uk](http://www.wslr.co.uk) I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian - [ ![screenshot-hikashop.jpg](/forum/attachment/4295) ](/forum/attachment/4295 "...t-hikashop.jpg") [ ](/forum/attachment/4295?download=1 "...t-hikashop.jpg") Last edit: 14 years 4 months ago by [ians](/forum/user/7862-ians "View ians's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ians](/forum/user/7862-ians "View ians's Profile")** - [![ians's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7862-ians "View ians's Profile") Topic Author - [ Offline](/forum/user/7862-ians) Less More - Posts: 63 - Thank you received: 3 - - 14 years 4 months ago [\#54134](#54134) by [ians](/forum/user/7862-ians "View ians's Profile") Replied by *[ians](/forum/user/7862-ians "View ians's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54134 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* Update - partial resolution. I still can't alter the workflow settings but I don't have a blank page anymore Still need some help to get my head round this ![:-)](/media/kunena/emoticons/3.png ":-)") ian Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 14 years 4 months ago [\#54153](#54153) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54153 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* Hi, It seams that there is a loop in the subcategory listing (in the front end). You can send us an access to your backend thanks to the "contact us" page : [ www.hikashop.com/en/support/contact-us.html](http://www.hikashop.com/en/support/contact-us.html) We would check your HikaShop configuration. Do you make some override on views ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 4 months ago [\#54192](#54192) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54192 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* Hi, For the settings not saving, it can happen sometimes because of the cache/cookies if your browser. If you flush them or use another browser, it should then work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ians](/forum/user/7862-ians "View ians's Profile")** - [![ians's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7862-ians "View ians's Profile") Topic Author - [ Offline](/forum/user/7862-ians) Less More - Posts: 63 - Thank you received: 3 - - 14 years 4 months ago - 14 years 4 months ago [\#54506](#54506) by [ians](/forum/user/7862-ians "View ians's Profile") Replied by *[ians](/forum/user/7862-ians "View ians's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54506 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* Thank you very much for your help and suggestions. I've sent my username password for the site and would appreciate you having a look. It's not a cache / cookie issue as far as I can tell. Ian Last edit: 14 years 4 months ago by [ians](/forum/user/7862-ians "View ians's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 4 months ago [\#54511](#54511) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54511 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* I got your access but your website is not accessible. I can see the error below on your website: Database connection error (2): Could not connect to MySQL. Please let us know when you finish working/fixing your server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ians](/forum/user/7862-ians "View ians's Profile")** - [![ians's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7862-ians "View ians's Profile") Topic Author - [ Offline](/forum/user/7862-ians) Less More - Posts: 63 - Thank you received: 3 - - 14 years 4 months ago [\#54523](#54523) by [ians](/forum/user/7862-ians "View ians's Profile") Replied by *[ians](/forum/user/7862-ians "View ians's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54523 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* Hi Nicolas, database connection error is fixed, regards, ian Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 4 months ago [\#54542](#54542) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54542 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* I don't have that problem on your website. I'm able to change and save the configuration without any error. It must come from your browser. Please try with another browser. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ians](/forum/user/7862-ians "View ians's Profile")** - [![ians's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7862-ians "View ians's Profile") Topic Author - [ Offline](/forum/user/7862-ians) Less More - Posts: 63 - Thank you received: 3 - - 14 years 4 months ago [\#54543](#54543) by [ians](/forum/user/7862-ians "View ians's Profile") Replied by *[ians](/forum/user/7862-ians "View ians's Profile")* on topic *[Re: error"checkout workflow is empty" cant change it !](/forum/3-bug-report/54088-error-checkout-workflow-is-empty-cant-change-it#54543 "Hi there from a new Hikashop user - I'm really, really inpressed so far but I think I may have broken it! I had a shop up and running with a few test products, however in the configuration / checkout tab, I'm getting the following message and I can't change any settings: Your checkout workflow is empty. Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option No valid weight unit entered. The system put back the default units. No valid dimension unit entered. The system put back the default units. Successfully Saved The workflow is not empty and the weight unit and dimensions are all normal default settings Dimensions - m,dm,cm,mm,in,ft,yd weight - kg,g,mg,lb,oz,ozt I'm using the advanced checkout workflow and can't swhitch it off or change it as the message above keeps appearing. Since this happened, I'm unable to see my site. It just comes up as a blank page on www.wslr.co.uk I can access the back end perfectly OK Any help would be really appreciated. I've attached screenshot of the configuration screen. Cheers, Ian")* Thanks Nicolas, It wasn't working before but now works OK. Thank you for taking a look. It must have fixed itself when I fixed the database table. I really appreciate you efforts ![:-)](/media/kunena/emoticons/3.png ":-)") Ian Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NDA4OC1lcnJvci1jaGVja291dC13b3JrZmxvdy1pcy1lbXB0eS1jYW50LWNoYW5nZS1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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