[Skip to main content](#vessel-content) # Hikashop Removing Products after registration ## - **[newjerzeydude](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile")** - [![newjerzeydude's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile") Topic Author - [ Offline](/forum/user/7087-newjerzeydude) Less More - Posts: 3 - Thank you received: 0 - - 14 years 3 months ago [\#56887](#56887) by [newjerzeydude](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile") *[Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#56887 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* was created by *[newjerzeydude](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile")* When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the link redirects me to the website and show message your account successfully activation and Cart is empty. Why hikashop is emptying product from cart after registration and login.Please give me the solution. My website is [ weddingboutiqueshop.com/](http://weddingboutiqueshop.com/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81Njg4Ny1oaWthc2hvcC1yZW1vdmluZy1wcm9kdWN0cy1hZnRlci1yZWdpc3RyYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 3 months ago [\#56919](#56919) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#56919 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* That's not the case. I just tried on your website. You must be using another browser to open the link of the email than the browser you're using to add to the product to the cart and register. Because of that, your PHP user session is different and thus the cart is different. Just use the same browser and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81Njg4Ny1oaWthc2hvcC1yZW1vdmluZy1wcm9kdWN0cy1hZnRlci1yZWdpc3RyYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[newjerzeydude](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile")** - [![newjerzeydude's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile") Topic Author - [ Offline](/forum/user/7087-newjerzeydude) Less More - Posts: 3 - Thank you received: 0 - - 14 years 3 months ago [\#56951](#56951) by [newjerzeydude](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile") Replied by *[newjerzeydude](/forum/user/7087-newjerzeydude "View newjerzeydude's Profile")* on topic *[Re: Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#56951 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* I have used the same browser why i will use the another browser one for to add products and another for register.even after that is not working Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81Njg4Ny1oaWthc2hvcC1yZW1vdmluZy1wcm9kdWN0cy1hZnRlci1yZWdpc3RyYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 3 months ago [\#56953](#56953) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#56953 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* Like I said, I tried on your website and did not had the problem. It's working fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81Njg4Ny1oaWthc2hvcC1yZW1vdmluZy1wcm9kdWN0cy1hZnRlci1yZWdpc3RyYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[reace](/forum/user/272-reace "View reace's Profile")** - [![reace's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar272.gif)](/forum/user/272-reace "View reace's Profile") - [ Offline](/forum/user/272-reace) - Entrepreneur Less More - Posts: 93 - Thank you received: 5 - - - - 13 years 11 months ago - 13 years 11 months ago [\#74858](#74858) by [reace](/forum/user/272-reace "View reace's Profile") Replied by *[reace](/forum/user/272-reace "View reace's Profile")* on topic *[Re: Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#74858 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* Hi nicolas, Iam having the same problem, in 2 different browsers so far Chrome/Firefox. I goto the Website, select products and then proceed to checkout. I fill in the Registration Details and it logs me in and empties the cart? > The cart is empty any ideas what could be causing this? Cheers. I have PMD you the login details if you need to look around. :dry: --- you Guys are Awesome and have excellent Support! Keep up the great Work!. - [ ![config_checkout.jpg](/forum/attachment/6749) ](/forum/attachment/6749 "...g_checkout.jpg") [ ](/forum/attachment/6749?download=1 "...g_checkout.jpg") Last edit: 13 years 11 months ago by [reace](/forum/user/272-reace "View reace's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81Njg4Ny1oaWthc2hvcC1yZW1vdmluZy1wcm9kdWN0cy1hZnRlci1yZWdpc3RyYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 13 years 11 months ago [\#74864](#74864) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#74864 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* That can happen if: -the user synchronization plugin has being unpublished -> So in that case, publish it. -there is an issue with your server user session handling -> In that case, try to switch the session handler in the joomla config. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81Njg4Ny1oaWthc2hvcC1yZW1vdmluZy1wcm9kdWN0cy1hZnRlci1yZWdpc3RyYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[reace](/forum/user/272-reace "View reace's Profile")** - [![reace's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar272.gif)](/forum/user/272-reace "View reace's Profile") - [ Offline](/forum/user/272-reace) - Entrepreneur Less More - Posts: 93 - Thank you received: 5 - - - - 13 years 11 months ago - 13 years 11 months ago [\#74870](#74870) by [reace](/forum/user/272-reace "View reace's Profile") Replied by *[reace](/forum/user/272-reace "View reace's Profile")* on topic *[Re: Hikashop Removing Products after registration](/forum/3-bug-report/56887-hikashop-removing-products-after-registration#74870 "When we add products to hikashop and after that hikashop asks for registration and when we do register and click on the registration confirmation link that comes on my email after registration and the...")* Mate! , have I told you yet.. That your a Flipping LEGEND? I knew when I recommended this cart to my clients that Whatever Problems we encountered , you and your team would sort them out. All of Which you have done. either by existing posts or directly. for this I am truely greatful.. and will continue to use your cart (business edition) for any/all future clients. the answer in this case was ; enabling: **HikaShop user synchronization plugin** for some reason it was not enabled by default. Kind regards and a Big thankyou. Reace. ps: do you ever sleep?.. starting to feel real sorry for you.. ![:\](/irritated.gif ":\") --- you Guys are Awesome and have excellent Support! Keep up the great Work!. Last edit: 13 years 11 months ago by [reace](/forum/user/272-reace "View reace's Profile"). 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