[Skip to main content](#vessel-content) # Product Descriptions not displaying on some items ## - **[siddallj](/forum/user/5635-siddallj "View siddallj's Profile")** - [![siddallj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5635-siddallj "View siddallj's Profile") Topic Author - [ Offline](/forum/user/5635-siddallj) Less More - Posts: 2 - Thank you received: 0 - - 14 years 3 months ago [\#57235](#57235) by [siddallj](/forum/user/5635-siddallj "View siddallj's Profile") *[Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#57235 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* was created by *[siddallj](/forum/user/5635-siddallj "View siddallj's Profile")* Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. [ penralltnursery.co.uk/product-category/g...mer-houses/pavillion](http://penralltnursery.co.uk/product-category/garden-buildings-and-sheds/tgb-summer-houses/pavillion) if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6 - [ ![backend.jpg](/forum/attachment/4726) ](/forum/attachment/4726 "backend.jpg") [ ](/forum/attachment/4726?download=1 "backend.jpg") - [ ![frontend.jpg](/forum/attachment/4727) ](/forum/attachment/4727 "frontend.jpg") [ ](/forum/attachment/4727?download=1 "frontend.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 3 months ago [\#57252](#57252) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#57252 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Hi siddallj, Are you sure that you are editing the good product ? I ask it, because the price in the backend is not in the frontend. I don't think that it come from a conflict with the template, because it's working on other articles, and the description class is not set to "display:none;". In you web site we can see that the description is " ". Which text editor are you using in the Backend ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[siddallj](/forum/user/5635-siddallj "View siddallj's Profile")** - [![siddallj's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5635-siddallj "View siddallj's Profile") Topic Author - [ Offline](/forum/user/5635-siddallj) Less More - Posts: 2 - Thank you received: 0 - - 14 years 3 months ago [\#57258](#57258) by [siddallj](/forum/user/5635-siddallj "View siddallj's Profile") Replied by *[siddallj](/forum/user/5635-siddallj "View siddallj's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#57258 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* I have tried JCE and CKeditor and the standard Tiny MCE, it doesn't appear to make any difference. There is only 1 pavilion product in the backend. Its weird that 90% of products are displaying the description and a few are not. There are no duplicate products. If i email you backend access and FTP can you have a look please? Don't know what else to try Hope you can help :S Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 3 months ago [\#57323](#57323) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#57323 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* I think that the problem is that the variants of your product are out of synch with the characteristic. Could you please try that: 1. Delete all the variants of the product on the listing of variants that you can access via the button "manage variants" on the product edition screen. 2. Delete the characteristics of the product. 3. Save the product. 4. Add the characteristics again. 5. The system will regenerate all the variants automatically and you should be able to see the dropdowns properly on the front end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nep101](/forum/user/9790-nep101 "View nep101's Profile")** - [![nep101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9790-nep101 "View nep101's Profile") - [ Offline](/forum/user/9790-nep101) Less More - Posts: 4 - Thank you received: 0 - - 14 years 5 days ago [\#72602](#72602) by [nep101](/forum/user/9790-nep101 "View nep101's Profile") Replied by *[nep101](/forum/user/9790-nep101 "View nep101's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#72602 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Hi Nicolas, I am currently having the same issue, try out your theory but still does not work. If I remove the characteristics then the description comes back and after I save and add characteristics and then boom it disappeared again... Here is my link nostalgiccharm.com.au/womens-dresses/product/368-classic-draped-front-dress.html pw protected: username/pw: charm Thanks, Nep thach Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 5 days ago [\#72832](#72832) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#72832 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Hi, Could you try to use the default product page layout instead of the tabular one (that can be configured in the configuration) ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nep101](/forum/user/9790-nep101 "View nep101's Profile")** - [![nep101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9790-nep101 "View nep101's Profile") - [ Offline](/forum/user/9790-nep101) Less More - Posts: 4 - Thank you received: 0 - - 14 years 4 days ago [\#72901](#72901) by [nep101](/forum/user/9790-nep101 "View nep101's Profile") Replied by *[nep101](/forum/user/9790-nep101 "View nep101's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#72901 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Hi, I have change the layout to default but still no description even if I delete characteristics. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nep101](/forum/user/9790-nep101 "View nep101's Profile")** - [![nep101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9790-nep101 "View nep101's Profile") - [ Offline](/forum/user/9790-nep101) Less More - Posts: 4 - Thank you received: 0 - - 14 years 4 days ago [\#72902](#72902) by [nep101](/forum/user/9790-nep101 "View nep101's Profile") Replied by *[nep101](/forum/user/9790-nep101 "View nep101's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#72902 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Same thing happens, it appears without characteristics but gone if it does.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nep101](/forum/user/9790-nep101 "View nep101's Profile")** - [![nep101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9790-nep101 "View nep101's Profile") - [ Offline](/forum/user/9790-nep101) Less More - Posts: 4 - Thank you received: 0 - - 14 years 4 days ago [\#72904](#72904) by [nep101](/forum/user/9790-nep101 "View nep101's Profile") Replied by *[nep101](/forum/user/9790-nep101 "View nep101's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#72904 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Can I get your personal email so I can send you the ftp access Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 3 days ago - 14 years 3 days ago [\#73215](#73215) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#73215 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* It must be something related to the way you setup the characteristics/variants. Please provide a backend access of your website via our contact form (with a link to this thread) Last edit: 14 years 3 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[ghumchor](/forum/user/11177-ghumchor "View ghumchor's Profile")** - [![ghumchor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11177-ghumchor "View ghumchor's Profile") - [ Offline](/forum/user/11177-ghumchor) Less More - Posts: 2 - Thank you received: 0 - - 13 years 11 months ago [\#75746](#75746) by [ghumchor](/forum/user/11177-ghumchor "View ghumchor's Profile") Replied by *[ghumchor](/forum/user/11177-ghumchor "View ghumchor's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#75746 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* @nicolas , I am having the same problem. Can you please tell me how to fix it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#75912](#75912) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Product Descriptions not displaying on some items](/forum/3-bug-report/57235-product-descriptions-not-displaying-on-some-items#75912 "Some products are not displaying the description in the front end of the site. You can see the description is there in the backend. penralltnursery.co.uk/product-category/g...mer-houses/pavillion if you start typing pavillion in the search bar, the search bar can see the description :dry: I have checked color codes, tried different Text Editors but still the same result. Other products show the description. When i add new products the description appears. Hikashop version = 1.5.8 Joomla = 2.5.6")* Hi, Do you tried the steps: 1. Delete all the variants of the product on the listing of variants that you can access via the button "manage variants" on the product edition screen. 2. Delete the characteristics of the product. 3. Save the product. 4. Add the characteristics again. 5. The system will regenerate all the variants automatically and you should be able to see the dropdowns properly on the front end. Try to use the default product page layout instead of the tabular one (that can be configured in the configuration) ? If yes, provide a backend access of your website via our contact form (with a link to this thread) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzIzNS1wcm9kdWN0LWRlc2NyaXB0aW9ucy1ub3QtZGlzcGxheWluZy1vbi1zb21lLWl0ZW1zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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