[Skip to main content](#vessel-content) # Error uploading Hikashop ## - **[nolanf76](/forum/user/6755-nolanf76 "View nolanf76's Profile")** - [![nolanf76's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6755-nolanf76 "View nolanf76's Profile") Topic Author - [ Offline](/forum/user/6755-nolanf76) Less More - Posts: 39 - Thank you received: 0 - - 14 years 3 months ago [\#57558](#57558) by [nolanf76](/forum/user/6755-nolanf76 "View nolanf76's Profile") *[Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#57558 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* was created by *[nolanf76](/forum/user/6755-nolanf76 "View nolanf76's Profile")* I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#57628](#57628) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#57628 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* Hi, The problem is usually that the hikashop tables could not been installed on your database. The solution is to make sure the table.sql file (from the administrator/components/com_hikashop folder) has the right access level and then reinstall HikaShop. This being related to access rights access, turning on (or off if it's already on) the FTP layer of joomla and then reinstlaling might help solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")** - [![lattitudes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4338-lattitudes "View lattitudes's Profile") - [ Offline](/forum/user/4338-lattitudes) Less More - Posts: 13 - Thank you received: 0 - - 14 years 3 months ago [\#58522](#58522) by [lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile") Replied by *[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")* on topic *[Re: Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#58522 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* Hi, I have the same problem with my recent download of Hikashop. I followed your directions and changed the permissions on table.sql to 6-4-4. I also changed the FTP from off to on. I am still get the error message "Can not find the component/level to check the latest version : 'hikashop' / ''" and below that it reads level{empty string} and Version {empty String}. I was not sure exactly what permission level was required so that may be my problem. I have totally removed Hikashop and re-installed it verified the above permission levels and still could not get it to work. Thanks Charles Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#58562](#58562) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#58562 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* You should try with the permissions 777 on that file. If that still doesn't work, edit the file with a text editor, change all the #__ with the prefix of your tables (there is an option on that in the configuration of joomla) and then import manually the file in your database with phpmyadmin. The following user(s) said Thank You: [lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")** - [![lattitudes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4338-lattitudes "View lattitudes's Profile") - [ Offline](/forum/user/4338-lattitudes) Less More - Posts: 13 - Thank you received: 0 - - 14 years 3 months ago [\#59013](#59013) by [lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile") Replied by *[lattitudes](/forum/user/4338-lattitudes "View lattitudes's Profile")* on topic *[Re: Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#59013 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* Hello again, I thought I had the problem of installing resolved per your instructions. It was working fine. That was until I screwed up my products and categories and decided to uninstall and reinstall hikashop. I attempted the reinstall numerous times to no avail. Becoming frustrated, I used phpMyAdmin and deleted all the tables referencing Hikashop in my database. I still continue to get the same error message. I looked at my database and noticed that only a small number of tables had been installed by hikashop compared to other installations that I have. Any suggestions? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#59054](#59054) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#59054 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* If you don't get all the tables in the database it's normal that it doesn't work. Please delete all the hikashop tables and redo the tables import procedure as explained in my previous post. Once done, check that you have all of them. Only then install HikaShop and it should work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Tom16](/forum/user/13647-tom16 "View Tom16's Profile")** - [![Tom16's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13647-tom16 "View Tom16's Profile") - [ Offline](/forum/user/13647-tom16) Less More - Posts: 1 - Thank you received: 0 - - 13 years 9 months ago [\#90041](#90041) by [Tom16](/forum/user/13647-tom16 "View Tom16's Profile") Replied by *[Tom16](/forum/user/13647-tom16 "View Tom16's Profile")* on topic *[Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#90041 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* I fixed this by uploading an older version of HIKA and that installing the latest version over it. Tom Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nolanf76](/forum/user/6755-nolanf76 "View nolanf76's Profile")** - [![nolanf76's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6755-nolanf76 "View nolanf76's Profile") Topic Author - [ Offline](/forum/user/6755-nolanf76) Less More - Posts: 39 - Thank you received: 0 - - 13 years 9 months ago [\#90066](#90066) by [nolanf76](/forum/user/6755-nolanf76 "View nolanf76's Profile") Replied by *[nolanf76](/forum/user/6755-nolanf76 "View nolanf76's Profile")* on topic *[Error uploading Hikashop](/forum/3-bug-report/57558-error-uploading-hikashop#90066 "I've uploaded Hikashop on a previous website but am having trouble uploading Hikashop to a new website. I am receiving the following error message: Can not find the component/level to check the latest version : 'hikashop' / '' $infos (object) component hikashop level [empty string] version [empty string] Any help would be appreciated. Thanks")* Thanks Tom. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81NzU1OC1lcnJvci11cGxvYWRpbmctaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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