[Skip to main content](#vessel-content) # User registration fails and redirects to home page ## - **[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")** - [![plantpotphil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Topic Author - [ Offline](/forum/user/2189-plantpotphil) Less More - Posts: 152 - Thank you received: 0 - - - 14 years 3 months ago [\#58508](#58508) by [plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile") *[User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58508 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* was created by *[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")* I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details. --- Create your own style of luxury [ bespoke furniture](http://www.clothierjones.com) online Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 months ago [\#58555](#58555) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58555 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* There must be an error on your website. It can be either a problem with the database or with javascript. For the javascript, you can look at the javascript error console of your browser when you're on the registration and proceed to the registration. Do you get any error message ? For the database, you can turn on the debug mode of the configuration of Joomla. If you try again after that and get an error message, it's likely to come from that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")** - [![plantpotphil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Topic Author - [ Offline](/forum/user/2189-plantpotphil) Less More - Posts: 152 - Thank you received: 0 - - - 14 years 3 months ago - 14 years 3 months ago [\#58583](#58583) by [plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Replied by *[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58583 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* In the console I get the following: Code: [09:21:26.583] ReferenceError: hikashopCheckChangeForm is not defined @ http://www.environmental-academy.net/index.php?option=com_hikashop&ctrl=checkout:1 [09:21:31.699] TypeError: window.addEvent is not a function @ http://www.environmental-academy.net/index.php?option=com_hikashop&ctrl=checkout&task=step&step=1:203 Line 1 is empty. line 203 is: Code: window.addEvent('domready', function(){ changeState(document.getElementById('address_country').value); }); Any clues here? --- Create your own style of luxury [ bespoke furniture](http://www.clothierjones.com) online Last edit: 14 years 3 months ago by [plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 months ago [\#58674](#58674) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58674 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* This sounds like the javascript of HikaShop is not loaded in the header of the pages by your template. So I would say that your template is missing the jdoc include tag to load the head in its index.php Can you check on that: [ docs.joomla.org/Jdoc\_statements#Head](http://docs.joomla.org/Jdoc_statements#Head) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")** - [![plantpotphil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Topic Author - [ Offline](/forum/user/2189-plantpotphil) Less More - Posts: 152 - Thank you received: 0 - - - 14 years 3 months ago [\#58748](#58748) by [plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Replied by *[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58748 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* I have changed the template to a joomla default and the registration now works. So it must be an issue with the template (so I will fix it myself since it is not a hikashop issue). However, once the user has passed the register step, a message "The cart is empty" comes up and you are taken to a product listing page. Is this to do with my workflow? cart,login,address_payment_confirm,end --- Create your own style of luxury [ bespoke furniture](http://www.clothierjones.com) online - [ ![Untitled.jpg](/forum/attachment/4949) ](/forum/attachment/4949 "Untitled.jpg") [ ](/forum/attachment/4949?download=1 "Untitled.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")** - [![plantpotphil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Topic Author - [ Offline](/forum/user/2189-plantpotphil) Less More - Posts: 152 - Thank you received: 0 - - - 14 years 3 months ago [\#58750](#58750) by [plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Replied by *[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58750 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* This is the url to test [ www.environmental-academy.net/index.php?...&name=test-product-2](http://www.environmental-academy.net/index.php?option=com_hikashop&ctrl=product&task=show&cid=1&name=test-product-2) --- Create your own style of luxury [ bespoke furniture](http://www.clothierjones.com) online Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 months ago [\#58811](#58811) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58811 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* It's probably because the user synchronization plugin was disabled. Please check on that via the joomla plugins manager. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")** - [![plantpotphil's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Topic Author - [ Offline](/forum/user/2189-plantpotphil) Less More - Posts: 152 - Thank you received: 0 - - - 14 years 3 months ago [\#58814](#58814) by [plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile") Replied by *[plantpotphil](/forum/user/2189-plantpotphil "View plantpotphil's Profile")* on topic *[Re: User registration fails and redirects to home page](/forum/3-bug-report/58508-user-registration-fails-and-redirects-to-home-page#58814 "I have started a clean intall of Joomla 1.5.26 and hikashop 1.5.8. My workflow is set to cart,login,address_payment_confirm,end User registration is enabled in global configeration and activation email is disabled. Wehn I try to buy a test product the registration form does not work and redirects to home page. If I create the user in the backend and login instead of registering in checkout, it is possible to proceed. Any ideas what might be stopping the registration from working? Happy to supply login details.")* That was it. Thanks! Not sure why/how that got disabled. --- Create your own style of luxury [ bespoke furniture](http://www.clothierjones.com) online Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81ODUwOC11c2VyLXJlZ2lzdHJhdGlvbi1mYWlscy1hbmQtcmVkaXJlY3RzLXRvLWhvbWUtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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