[Skip to main content](#vessel-content) # Template disappears when menu option selected ## - **[HappyHammer](/forum/user/852-happyhammer "View HappyHammer's Profile")** - [![HappyHammer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar852.jpg)](/forum/user/852-happyhammer "View HappyHammer's Profile") Topic Author - [ Offline](/forum/user/852-happyhammer) Less More - Posts: 43 - Thank you received: 0 - - 15 years 9 months ago [\#5934](#5934) by [HappyHammer](/forum/user/852-happyhammer "View HappyHammer's Profile") *[Template disappears when menu option selected](/forum/3-bug-report/5934-template-disappears-when-menu-option-selected#5934 "I have just installed HikaShop as I am considering it for a customers website. I have installed HikaShop, setup the basic configuration and created a product category and a sample product. Unfortunately when I add a menu option to show the SikaShop categories my template is lost and I get a blank white page with text descriptions of what should be displayed. I have seen this before when Search Engine friendly URLs is turned on in Joomla so I turned that off and got the same result. I'm sure this is something I have done or not done any suggestions welcome. HH.")* was created by *[HappyHammer](/forum/user/852-happyhammer "View HappyHammer's Profile")* I have just installed HikaShop as I am considering it for a customers website. I have installed HikaShop, setup the basic configuration and created a product category and a sample product. Unfortunately when I add a menu option to show the SikaShop categories my template is lost and I get a blank white page with text descriptions of what should be displayed. I have seen this before when Search Engine friendly URLs is turned on in Joomla so I turned that off and got the same result. I'm sure this is something I have done or not done any suggestions welcome. HH. --- always look on the bright side.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM0LXRlbXBsYXRlLWRpc2FwcGVhcnMtd2hlbi1tZW51LW9wdGlvbi1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 9 months ago [\#5945](#5945) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Template disappears when menu option selected](/forum/3-bug-report/5934-template-disappears-when-menu-option-selected#5945 "I have just installed HikaShop as I am considering it for a customers website. I have installed HikaShop, setup the basic configuration and created a product category and a sample product. Unfortunately when I add a menu option to show the SikaShop categories my template is lost and I get a blank white page with text descriptions of what should be displayed. I have seen this before when Search Engine friendly URLs is turned on in Joomla so I turned that off and got the same result. I'm sure this is something I have done or not done any suggestions welcome. HH.")* I'm not sure what could cause that. Could you give a link to that page ? Do you have any errors on that page ? What if you activate the joomla debug mode in the config of joomla ? Do you get some errors ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM0LXRlbXBsYXRlLWRpc2FwcGVhcnMtd2hlbi1tZW51LW9wdGlvbi1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[HappyHammer](/forum/user/852-happyhammer "View HappyHammer's Profile")** - [![HappyHammer's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar852.jpg)](/forum/user/852-happyhammer "View HappyHammer's Profile") Topic Author - [ Offline](/forum/user/852-happyhammer) Less More - Posts: 43 - Thank you received: 0 - - 15 years 9 months ago [\#6133](#6133) by [HappyHammer](/forum/user/852-happyhammer "View HappyHammer's Profile") Replied by *[HappyHammer](/forum/user/852-happyhammer "View HappyHammer's Profile")* on topic *[Re: Template disappears when menu option selected](/forum/3-bug-report/5934-template-disappears-when-menu-option-selected#6133 "I have just installed HikaShop as I am considering it for a customers website. I have installed HikaShop, setup the basic configuration and created a product category and a sample product. Unfortunately when I add a menu option to show the SikaShop categories my template is lost and I get a blank white page with text descriptions of what should be displayed. I have seen this before when Search Engine friendly URLs is turned on in Joomla so I turned that off and got the same result. I'm sure this is something I have done or not done any suggestions welcome. HH.")* Hi Nicolas, thanks for the quick reply. It's weird I installed HikaShop on another site and installed the same template and it worked fine, I compared the two sites and the only differences I can see are below: **Working Site:** Joomla Version 1.5.17 In HikaShop backend footer says "HikaShop Starter 1.4.3, Joomla!™ Online Shop System" **Site not working:** Joomla Version 1.5.20 In HikaShop backend footer says "HikaShop Starter 1.4.3, Joomla!™ E-Commerce Extension" I turned the Debug on the site that didn't work and it started working, the only thing I had changed was the User Friendly URLs so maybe it didn't save the first time I tried, sorry to waste your time. HH. --- always look on the bright side.... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM0LXRlbXBsYXRlLWRpc2FwcGVhcnMtd2hlbi1tZW51LW9wdGlvbi1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 9 months ago [\#6144](#6144) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Template disappears when menu option selected](/forum/3-bug-report/5934-template-disappears-when-menu-option-selected#6144 "I have just installed HikaShop as I am considering it for a customers website. I have installed HikaShop, setup the basic configuration and created a product category and a sample product. Unfortunately when I add a menu option to show the SikaShop categories my template is lost and I get a blank white page with text descriptions of what should be displayed. I have seen this before when Search Engine friendly URLs is turned on in Joomla so I turned that off and got the same result. I'm sure this is something I have done or not done any suggestions welcome. HH.")* The footer is generated automatically at install so that we can display different text on different websites. That's totally normal ![:)](/media/kunena/emoticons/3.png ":)") It may be because you restricted your template to some menus maybe ? Then, when creating a new menu, the template wasn't assigned to it... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM0LXRlbXBsYXRlLWRpc2FwcGVhcnMtd2hlbi1tZW51LW9wdGlvbi1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.047 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)