[Skip to main content](#vessel-content) # Authorize.net connection problem ## - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 14 years 2 months ago [\#59399](#59399) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") *[Authorize.net connection problem](/forum/3-bug-report/59399-authorize-net-connection-problem#59399 "I'm working on setting up a new store for a client and when testing I get this system error: "The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance." I've talked to my host (Rackspace) and they said that port 443 is open, they aren't see any errors in their log when I test it, and they don't see any other issues would be be preventing this from connecting. What else could be the issue here?")* was created by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* I'm working on setting up a new store for a client and when testing I get this system error: "The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance." I've talked to my host (Rackspace) and they said that port 443 is open, they aren't see any errors in their log when I test it, and they don't see any other issues would be be preventing this from connecting. What else could be the issue here? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM5OS1hdXRob3JpemUtbmV0LWNvbm5lY3Rpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 14 years 2 months ago [\#59451](#59451) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Authorize.net connection problem](/forum/3-bug-report/59399-authorize-net-connection-problem#59451 "I'm working on setting up a new store for a client and when testing I get this system error: "The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance." I've talked to my host (Rackspace) and they said that port 443 is open, they aren't see any errors in their log when I test it, and they don't see any other issues would be be preventing this from connecting. What else could be the issue here?")* It could potentially be that you changed the URL option of the authorize.net plugin to something else which is not correct. Other than that, I don't see anything else that could produce such problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM5OS1hdXRob3JpemUtbmV0LWNvbm5lY3Rpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 14 years 2 months ago [\#59454](#59454) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") Replied by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* on topic *[Re: Authorize.net connection problem](/forum/3-bug-report/59399-authorize-net-connection-problem#59454 "I'm working on setting up a new store for a client and when testing I get this system error: "The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance." I've talked to my host (Rackspace) and they said that port 443 is open, they aren't see any errors in their log when I test it, and they don't see any other issues would be be preventing this from connecting. What else could be the issue here?")* What should it be set to when using AIM? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM5OS1hdXRob3JpemUtbmV0LWNvbm5lY3Rpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 14 years 2 months ago - 14 years 2 months ago [\#59456](#59456) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Authorize.net connection problem](/forum/3-bug-report/59399-authorize-net-connection-problem#59456 "I'm working on setting up a new store for a client and when testing I get this system error: "The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance." I've talked to my host (Rackspace) and they said that port 443 is open, they aren't see any errors in their log when I test it, and they don't see any other issues would be be preventing this from connecting. What else could be the issue here?")* Code: https://secure.authorize.net/gateway/transact.dll Last edit: 14 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM5OS1hdXRob3JpemUtbmV0LWNvbm5lY3Rpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")** - [![fullfusion's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar2962.png)](/forum/user/2962-fullfusion "View fullfusion's Profile") Topic Author - [ Offline](/forum/user/2962-fullfusion) Less More - Posts: 109 - Thank you received: 2 - - 14 years 2 months ago [\#59457](#59457) by [fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile") Replied by *[fullfusion](/forum/user/2962-fullfusion "View fullfusion's Profile")* on topic *[Re: Authorize.net connection problem](/forum/3-bug-report/59399-authorize-net-connection-problem#59457 "I'm working on setting up a new store for a client and when testing I get this system error: "The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance." I've talked to my host (Rackspace) and they said that port 443 is open, they aren't see any errors in their log when I test it, and they don't see any other issues would be be preventing this from connecting. What else could be the issue here?")* That's what I was missing. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTM5OS1hdXRob3JpemUtbmV0LWNvbm5lY3Rpb24tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.188 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)