[Skip to main content](#vessel-content) # Shipping Calculations not working correctly ## - **[davemalton](/forum/user/7507-davemalton "View davemalton's Profile")** - [![davemalton's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7507.jpg)](/forum/user/7507-davemalton "View davemalton's Profile") Topic Author - [ Offline](/forum/user/7507-davemalton) Less More - Posts: 47 - Thank you received: 1 - - - [](http://sepwebhosting.com) - 14 years 2 months ago [\#59755](#59755) by [davemalton](/forum/user/7507-davemalton "View davemalton's Profile") *[Shipping Calculations not working correctly](/forum/3-bug-report/59755-shipping-calculations-not-working-correctly#59755 "Client sent me this message this morning about shipping on Childrenstoystoystoys.com This morning I noticed the shipping calculations are not working properly for UPS or USPS when I was putting an order through for a customer. I checked my dimensions of item, weight, etc on several of my items to see if there is something wrong, and I have it all correct. I even tried changing the dimensions on some items to see and it didn't make a difference unless it was oversized dimensions. For example: If you add only 1 item to the cart and it's under 1 lb., the both shipping methods seem to calculate o.k. . The amount is a little off, but workable. If you add only 1 item to the cart 1 lb or higher, you get the same results for both as listed above. The rates seem o.k. However, if you add multiple items to the cart and each item weighs 15oz (whether you put 1 item in the cart or 10 weighing 15oz each), the USPS does not change the shipping rate. It should go slightly higher with each item added. UPS changes the shipping rate on multiple items in the cart(like what I explained above), but UPS is not combinding weight on multiple items so the rate charge goes crazy crazy high with the more you add. A customer ordered 4 wall border (each weighing 15oz ea), the USPS charge should of been $9.72, but the USPS quoted $6.30 whether I had 1 border in the cart or I had 4. I put up to 10 borders and the rate stayed the same. UPS should of been $13.24 for these 4 items, and it listed $15.51 which was close. However if you started to add more items(especially weighing over 1 lb. ea) the UPS module is not combinding the freight and the freight ends up going extremely high. From what I've seen $15 to even upwards of $30 dollars more in rate charges than what it should be. If this doesn't make sense, call me and I will show you. This may be a question for Nicolas cause something is wrong and it may be just a matter of clicking on something in the back end to correct or maybe a code within these 2 plugins.")* was created by *[davemalton](/forum/user/7507-davemalton "View davemalton's Profile")* Client sent me this message this morning about shipping on Childrenstoystoystoys.com This morning I noticed the shipping calculations are not working properly for UPS or USPS when I was putting an order through for a customer. I checked my dimensions of item, weight, etc on several of my items to see if there is something wrong, and I have it all correct. I even tried changing the dimensions on some items to see and it didn't make a difference unless it was oversized dimensions. For example: If you add only 1 item to the cart and it's under 1 lb., the both shipping methods seem to calculate o.k. . The amount is a little off, but workable. If you add only 1 item to the cart 1 lb or higher, you get the same results for both as listed above. The rates seem o.k. However, if you add multiple items to the cart and each item weighs 15oz (whether you put 1 item in the cart or 10 weighing 15oz each), the USPS does not change the shipping rate. It should go slightly higher with each item added. UPS changes the shipping rate on multiple items in the cart(like what I explained above), but UPS is not combinding weight on multiple items so the rate charge goes crazy crazy high with the more you add. A customer ordered 4 wall border (each weighing 15oz ea), the USPS charge should of been $9.72, but the USPS quoted $6.30 whether I had 1 border in the cart or I had 4. I put up to 10 borders and the rate stayed the same. UPS should of been $13.24 for these 4 items, and it listed $15.51 which was close. However if you started to add more items(especially weighing over 1 lb. ea) the UPS module is not combinding the freight and the freight ends up going extremely high. From what I've seen $15 to even upwards of $30 dollars more in rate charges than what it should be. If this doesn't make sense, call me and I will show you. This may be a question for Nicolas cause something is wrong and it may be just a matter of clicking on something in the back end to correct or maybe a code within these 2 plugins. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTc1NS1zaGlwcGluZy1jYWxjdWxhdGlvbnMtbm90LXdvcmtpbmctY29ycmVjdGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#59856](#59856) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shipping Calculations not working correctly](/forum/3-bug-report/59755-shipping-calculations-not-working-correctly#59856 "Client sent me this message this morning about shipping on Childrenstoystoystoys.com This morning I noticed the shipping calculations are not working properly for UPS or USPS when I was putting an order through for a customer. I checked my dimensions of item, weight, etc on several of my items to see if there is something wrong, and I have it all correct. I even tried changing the dimensions on some items to see and it didn't make a difference unless it was oversized dimensions. For example: If you add only 1 item to the cart and it's under 1 lb., the both shipping methods seem to calculate o.k. . The amount is a little off, but workable. If you add only 1 item to the cart 1 lb or higher, you get the same results for both as listed above. The rates seem o.k. However, if you add multiple items to the cart and each item weighs 15oz (whether you put 1 item in the cart or 10 weighing 15oz each), the USPS does not change the shipping rate. It should go slightly higher with each item added. UPS changes the shipping rate on multiple items in the cart(like what I explained above), but UPS is not combinding weight on multiple items so the rate charge goes crazy crazy high with the more you add. A customer ordered 4 wall border (each weighing 15oz ea), the USPS charge should of been $9.72, but the USPS quoted $6.30 whether I had 1 border in the cart or I had 4. I put up to 10 borders and the rate stayed the same. UPS should of been $13.24 for these 4 items, and it listed $15.51 which was close. However if you started to add more items(especially weighing over 1 lb. ea) the UPS module is not combinding the freight and the freight ends up going extremely high. From what I've seen $15 to even upwards of $30 dollars more in rate charges than what it should be. If this doesn't make sense, call me and I will show you. This may be a question for Nicolas cause something is wrong and it may be just a matter of clicking on something in the back end to correct or maybe a code within these 2 plugins.")* In the plugins options you have the "group package" option which can greatly change the results sent back by the shipping fees web service. Also, make sure that you're using the latest versions of the plugins or that you use the same units everywhere( first unit of the configuration, unit of the products, unit in the shipping plugin options) as there was some problem with unit conversion in previous versions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC81OTc1NS1zaGlwcGluZy1jYWxjdWxhdGlvbnMtbm90LXdvcmtpbmctY29ycmVjdGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago [\#59919](#59919) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Shipping Calculations not working correctly](/forum/3-bug-report/59755-shipping-calculations-not-working-correctly#59919 "Client sent me this message this morning about shipping on Childrenstoystoystoys.com This morning I noticed the shipping calculations are not working properly for UPS or USPS when I was putting an order through for a customer. I checked my dimensions of item, weight, etc on several of my items to see if there is something wrong, and I have it all correct. I even tried changing the dimensions on some items to see and it didn't make a difference unless it was oversized dimensions. For example: If you add only 1 item to the cart and it's under 1 lb., the both shipping methods seem to calculate o.k. . The amount is a little off, but workable. If you add only 1 item to the cart 1 lb or higher, you get the same results for both as listed above. The rates seem o.k. However, if you add multiple items to the cart and each item weighs 15oz (whether you put 1 item in the cart or 10 weighing 15oz each), the USPS does not change the shipping rate. It should go slightly higher with each item added. UPS changes the shipping rate on multiple items in the cart(like what I explained above), but UPS is not combinding weight on multiple items so the rate charge goes crazy crazy high with the more you add. A customer ordered 4 wall border (each weighing 15oz ea), the USPS charge should of been $9.72, but the USPS quoted $6.30 whether I had 1 border in the cart or I had 4. I put up to 10 borders and the rate stayed the same. UPS should of been $13.24 for these 4 items, and it listed $15.51 which was close. However if you started to add more items(especially weighing over 1 lb. ea) the UPS module is not combinding the freight and the freight ends up going extremely high. From what I've seen $15 to even upwards of $30 dollars more in rate charges than what it should be. If this doesn't make sense, call me and I will show you. This may be a question for Nicolas cause something is wrong and it may be just a matter of clicking on something in the back end to correct or maybe a code within these 2 plugins.")* Hello, Can you test it with the last version of the UPS plugin ? 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