[Skip to main content](#vessel-content) # Products not saving, not adding to the cart, order ## - **[langerk](/forum/user/8486-langerk "View langerk's Profile")** - [![langerk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8486-langerk "View langerk's Profile") Topic Author - [ Offline](/forum/user/8486-langerk) Less More - Posts: 11 - Thank you received: 0 - - 14 years 2 months ago [\#60011](#60011) by [langerk](/forum/user/8486-langerk "View langerk's Profile") *[Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#60011 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* was created by *[langerk](/forum/user/8486-langerk "View langerk's Profile")* Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product [ www.swagsack.pl/product/24-saszetka-na-pasek](http://www.swagsack.pl/product/24-saszetka-na-pasek) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#60100](#60100) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#60100 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* Hi, The problem comes form your template which doesn't load any css/js files because it's missing the jdoc include head in the index.php : [ docs.joomla.org/Jdoc\_statements#Head](http://docs.joomla.org/Jdoc_statements#Head) Also, I can see that it uses the jquery javascript library which will conflict with the joomla mootools javascript library. so you will have to install the jquery easy plugin for joomla and enable it in order to avoid the conflict. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[langerk](/forum/user/8486-langerk "View langerk's Profile")** - [![langerk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8486-langerk "View langerk's Profile") Topic Author - [ Offline](/forum/user/8486-langerk) Less More - Posts: 11 - Thank you received: 0 - - 14 years 2 months ago [\#61187](#61187) by [langerk](/forum/user/8486-langerk "View langerk's Profile") Replied by *[langerk](/forum/user/8486-langerk "View langerk's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#61187 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* Thank you! I've missed that. Now I've got another problem. My product main image is the same size as the product thumbnails. I've changed the values under the conf/system/files section. I have 200px width for thumbnails, 390px width for 'product page image' and 800px for image width. [ www.swagsack.pl/saszetki/product/25-saszetka-na-pasek](http://www.swagsack.pl/saszetki/product/25-saszetka-na-pasek) On the left, bigger box I want to have biger 390px width picture. How can i do that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#61272](#61272) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#61272 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* In the conf/system/files section you shouldset a size of 390px. Then, normally, the mini thumbnails on the product page are resized in CSS as explained there: [ www.hikashop.com/en/support/documentatio...ling.html#thumbnails](http://www.hikashop.com/en/support/documentation/84-css-styling.html#thumbnails) Since you changed the front end css file to not be used in the Display tab of the configuration, that CSS is not there and that's why you see the mini thumbnails with the same size as the main thumbnail. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[langerk](/forum/user/8486-langerk "View langerk's Profile")** - [![langerk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8486-langerk "View langerk's Profile") Topic Author - [ Offline](/forum/user/8486-langerk) Less More - Posts: 11 - Thank you received: 0 - - 14 years 2 months ago [\#61429](#61429) by [langerk](/forum/user/8486-langerk "View langerk's Profile") Replied by *[langerk](/forum/user/8486-langerk "View langerk's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#61429 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* In the display tab of the configuration I've set the custom front end css. In source code i can see this: <link rel="stylesheet" href="/media/com_hikashop/css/frontend_custom.css" type="text/css" /> so i gues the site is using this css file. But still every image is displayed in a same size. Small thumbnail, main thumbnail and even after clicking on a image it shows in a same size in popup. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#61509](#61509) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#61509 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* That's because you also removed the default ids and classes in the view files of the product page. So you either need to adapt the CSS of HikaShop to these new ids and classes or use the default ones for your CSS. As you can see in the link I gave you, the CSS is: div#hikashop_product_left_part img.hikashop_child_image{ margin : 2px; height:25px; } but you removed the id hikashop_product_left_part so the CSS cannot be applied anymore by the browser. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[langerk](/forum/user/8486-langerk "View langerk's Profile")** - [![langerk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8486-langerk "View langerk's Profile") Topic Author - [ Offline](/forum/user/8486-langerk) Less More - Posts: 11 - Thank you received: 0 - - 14 years 1 month ago - 14 years 1 month ago [\#66620](#66620) by [langerk](/forum/user/8486-langerk "View langerk's Profile") Replied by *[langerk](/forum/user/8486-langerk "View langerk's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#66620 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* Ok. I've changed the view file to default. No matter what values I;m setting in HikaShop CSS and in configuration/Files the size of the image is 200x168px. The image source is img src="/media/com_hikashop/upload/thumbnail_178x200/ I don't get it. Last edit: 14 years 1 month ago by [langerk](/forum/user/8486-langerk "View langerk's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#66811](#66811) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#66811 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* In the cofniguration you should set the product page image size to 390px if you want that size. Then, in the default CSS there is this code: div#hikashop_product_left_part img.hikashop_child_image{ margin : 2px; height:25px; } For the height of the thumbnails on the product page. That's all there is to it. Also, I see that you have a small thumbnail of 200x169 where the image path is: media/com_hikashop/upload/thumbnail_325x385/saszka-biaamala-2-small_1608520945.png So the thumbnail should be 325x385. You must have uploaded it manually right ? Or your original image is 200x169 and in that case it is displayed "as is" (stretching is not an option). In that case, you should upload a bigger image. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[langerk](/forum/user/8486-langerk "View langerk's Profile")** - [![langerk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8486-langerk "View langerk's Profile") Topic Author - [ Offline](/forum/user/8486-langerk) Less More - Posts: 11 - Thank you received: 0 - - 14 years 4 weeks ago [\#68811](#68811) by [langerk](/forum/user/8486-langerk "View langerk's Profile") Replied by *[langerk](/forum/user/8486-langerk "View langerk's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#68811 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* Ok. I've got correct size right now, but the quality of photo is bad ![:/](/irritated.gif ":/") [ swagsack.pl/saszetki/product/25-saszetka-na-pasek](http://swagsack.pl/saszetki/product/25-saszetka-na-pasek) I;ve uploaded high quality photo. What can be wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 weeks ago [\#68952](#68952) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Products not saving, not adding to the cart, order](/forum/3-bug-report/60011-products-not-saving-not-adding-to-the-cart-order#68952 "Hi, I have a problem with buttons in hikashop. Starting from a product page... i cannot add product to cart on click. When I put quantity and press enter it's working, but when i click on Add to cart it doesn't. When I am on in my cart nothing is working, "Next" "New billing..." Pls help! Here is a link to my site with a product www.swagsack.pl/product/24-saszetka-na-pasek")* You must have filled the options "image width" and "image height" in the configuration. These settings automatically resize the image when you upload it. If you don't want that, you should leave these fields empty and reupload the images (you can directly overwrite them in the media/com_hikashop/upload folder via FTP). The following user(s) said Thank You: [langerk](/forum/user/8486-langerk "View langerk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDAxMS1wcm9kdWN0cy1ub3Qtc2F2aW5nLW5vdC1hZGRpbmctdG8tdGhlLWNhcnQtb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.079 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)