[Skip to main content](#vessel-content) # Information in customer e-mail wrong ## - **[Maurice](/forum/user/7972-maurice "View Maurice's Profile")** - [![Maurice's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7972-maurice "View Maurice's Profile") Topic Author - [ Offline](/forum/user/7972-maurice) Less More - Posts: 151 - Thank you received: 9 - - 14 years 3 months ago - 14 years 3 months ago [\#60215](#60215) by [Maurice](/forum/user/7972-maurice "View Maurice's Profile") *[Information in customer e-mail wrong](/forum/3-bug-report/60215-information-in-customer-e-mail-wrong#60215 "Hi, After a customers places an order the first e-mail confirmation contains wrong info. Please see attached image1 and please look at the price at the right bottom. And why is the euro € sign malformed? In the second e-mail, after the order status changed to confirmed, the price is okay. However, the euro signs are still malformed. Please help. Maurice")* was created by *[Maurice](/forum/user/7972-maurice "View Maurice's Profile")* Hi, After a customers places an order the first e-mail confirmation contains wrong info. Please see attached image1 and please look at the price at the right bottom. And why is the euro € sign malformed? [ ![mail1.jpg](/forum/attachment/5131) ](/forum/attachment/5131 "mail1.jpg") In the second e-mail, after the order status changed to confirmed, the price is okay. However, the euro signs are still malformed. [ ![mail2.jpg](/forum/attachment/5132) ](/forum/attachment/5132 "mail2.jpg") Please help. Maurice - [ ![mail1.jpg](/forum/attachment/5131) ](/forum/attachment/5131 "mail1.jpg") [ ](/forum/attachment/5131?download=1 "mail1.jpg") - [ ![mail2.jpg](/forum/attachment/5132) ](/forum/attachment/5132 "mail2.jpg") [ ](/forum/attachment/5132?download=1 "mail2.jpg") Last edit: 14 years 3 months ago by [Maurice](/forum/user/7972-maurice "View Maurice's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDIxNS1pbmZvcm1hdGlvbi1pbi1jdXN0b21lci1lLW1haWwtd3Jvbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#60278](#60278) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Information in customer e-mail wrong](/forum/3-bug-report/60215-information-in-customer-e-mail-wrong#60278 "Hi, After a customers places an order the first e-mail confirmation contains wrong info. Please see attached image1 and please look at the price at the right bottom. And why is the euro € sign malformed? In the second e-mail, after the order status changed to confirmed, the price is okay. However, the euro signs are still malformed. Please help. Maurice")* Hi, For the euro sign, that's a problem of charset encoding. You should try to change the charset option of the Email tab of the configuration to the recommended value for your language. Another trick is to edit the currency via the menu System->Currencies and to change the € symbol to the HTML code for it: Code: &eur; For the total price, I've never seen that. Which version/edition of HikaShop are you using ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDIxNS1pbmZvcm1hdGlvbi1pbi1jdXN0b21lci1lLW1haWwtd3Jvbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Maurice](/forum/user/7972-maurice "View Maurice's Profile")** - [![Maurice's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7972-maurice "View Maurice's Profile") Topic Author - [ Offline](/forum/user/7972-maurice) Less More - Posts: 151 - Thank you received: 9 - - 14 years 3 months ago [\#60286](#60286) by [Maurice](/forum/user/7972-maurice "View Maurice's Profile") Replied by *[Maurice](/forum/user/7972-maurice "View Maurice's Profile")* on topic *[Re: Information in customer e-mail wrong](/forum/3-bug-report/60215-information-in-customer-e-mail-wrong#60286 "Hi, After a customers places an order the first e-mail confirmation contains wrong info. Please see attached image1 and please look at the price at the right bottom. And why is the euro € sign malformed? In the second e-mail, after the order status changed to confirmed, the price is okay. However, the euro signs are still malformed. Please help. Maurice")* Hi Nicolas, The Euro sign problem has been solved. I changed the charset as you suggested. Thank you! I did two new test orders with different products, both order confirmation e-mails show the total of zero. [ ![mail3.jpg](/forum/attachment/5140) ](/forum/attachment/5140 "mail3.jpg") [ ![mail4.jpg](/forum/attachment/5141) ](/forum/attachment/5141 "mail4.jpg") I use the Business edition v1.5.8. Could it be that it has something to do with HikaSerial? I assume it changes the e-mail templates (files) to insert some extra code? (extra code which I manually had to remove) Here's the code of the file for the order creation notification to the customer: Code: <?php /** * @package HikaShop for Joomla! * @version 1.5.8 * @author hikashop.com * @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html */ defined('_JEXEC') or die('Restricted access'); ?> <div style="background-color: #ffffff; font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px; color: #000000; width: 100%;"> <table style="margin: auto;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td height="10"> </td> </tr> <tr> <td> <?php echo JText::sprintf('HI_CUSTOMER',@$data->customer->name);?> <br/> <br/> <?php $url = $data->order_number; $config =& hikashop_config(); if($config->get('simplified_registration',0)!=2){ $url = '<a href="'.$data->order_url.'">'. $url.'</a>'; } echo JText::sprintf('ORDER_CREATION_SUCCESS_ON_WEBSITE_AT_DATE',$url,HIKASHOP_LIVE, hikashop_getDate(time(),'%d %B %Y'), hikashop_getDate(time(),'%H:%M'));?> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <h1 style="background-color:#DDDDDD;font-size:14px;width:100%;padding:5px;"><?php echo JText::_('SUMMARY_OF_YOUR_ORDER');?></h1> <br/> <table width="100%" style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;"> <tr> <td style="font-weight:bold;"><?php echo JText::_('CART_PRODUCT_NAME'); ?></td> <?php if ($config->get('show_code')) { ?> <td><?php echo JText::_('CART_PRODUCT_CODE'); ?></td> <?php } ?> <td style="font-weight: bold;"><?php echo JText::_('CART_PRODUCT_UNIT_PRICE'); ?></td> <td style="font-weight: bold;"><?php echo JText::_('CART_PRODUCT_QUANTITY'); ?></td> <td style="font-weight: bold; text-align: right;"><?php echo JText::_('HIKASHOP_TOTAL'); ?> </td> </tr> <?php if(hikashop_level(2)){ $fieldsClass = hikashop_get('class.field'); $null = null; $itemFields = $fieldsClass->getFields('frontcomp',$null,'item'); } $group = $config->get('group_options',0); foreach($data->cart->products as $item){ if($group && $item->cart_product_option_parent_id) continue; ?> <tr> <td> <p> <?php echo $item->order_product_name; if($group){ $display_item_price=false; foreach($data->cart->products as $j => $optionElement){ if($optionElement->cart_product_option_parent_id != $item->cart_product_id) continue; if($optionElement->order_product_price>0){ $display_item_price = true; } } if($display_item_price){ if($config->get('price_with_tax')){ echo ' '.$currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id); }else{ echo ' '.$currencyHelper->format($item->order_product_price,$data->order_currency_id); } } } ?> </p><?php if(!empty($itemFields)){ foreach($itemFields as $field){ $namekey = $field->field_namekey; if(empty($item->$namekey)) continue; echo '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$item->$namekey).'</p>'; } } if($group){ foreach($data->cart->products as $j => $optionElement){ if($optionElement->cart_product_option_parent_id != $item->cart_product_id) continue; $item->order_product_price +=$optionElement->order_product_price; $item->order_product_tax +=$optionElement->order_product_tax; $item->order_product_total_price+=$optionElement->order_product_total_price; $item->order_product_total_price_no_vat+=$optionElement->order_product_total_price_no_vat; ?> <p class="hikashop_order_option_name"> <?php echo $optionElement->order_product_name; if($optionElement->order_product_price>0){ if($config->get('price_with_tax')){ echo ' ( + '.$currencyHelper->format($optionElement->order_product_price+$optionElement->order_product_tax,$data->order_currency_id).' )'; }else{ echo ' ( + '.$currencyHelper->format($optionElement->order_product_price,$data->order_currency_id).' )'; } } ?> </p> <?php } } $statusDownload = explode(',',$config->get('order_status_for_download','confirmed,shipped')); if(in_array($data->order_status,$statusDownload)){ if(!empty($item->files)){ global $Itemid; $url_itemid = ''; if(!empty($Itemid)){ $url_itemid='&Itemid='.$Itemid; } echo '<p>'; foreach($item->files as $file){ $fileName = empty($file->file_name) ? $file->file_path : $file->file_name; echo '<a href="'.hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=download&file_id='.$file->file_id.'&order_id='.$data->order_id.$url_itemid).'">'.$fileName.'</a><br/>'; } echo '</p>'; } } ?> </td> <?php if ($config->get('show_code')) { ?> <td><p class="hikashop_product_code_mail"><?php echo $item->order_product_code; ?></p></td> <?php } ?> <td> <?php if($config->get('price_with_tax')){ echo $currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id); }else{ echo $currencyHelper->format($item->order_product_price,$data->order_currency_id); } ?> </td> <td><?php echo $item->order_product_quantity; ?></td> <td style="text-align: right"> <?php if($config->get('price_with_tax')){ echo $currencyHelper->format($item->order_product_total_price,$data->order_currency_id); }else{ echo $currencyHelper->format($item->order_product_total_price_no_vat,$data->order_currency_id); } ?> </td> </tr> <?php } if(bccomp($data->order_discount_price,0,5)){ echo '<tr><td colspan="4" style="text-align:right">'.JText::_('HIKASHOP_COUPON').' : '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->order_discount_price*-1,$data->order_currency_id); }else{ echo $currencyHelper->format(($data->order_discount_price-@$data->order_discount_tax)*-1,$data->order_currency_id); } echo '</td></tr>'; } if(bccomp($data->order_shipping_price,0,5)){ echo '<tr><td colspan="4" style="text-align:right">'.JText::_('HIKASHOP_SHIPPING_METHOD').' : '; if($config->get('price_with_tax')){ echo $currencyHelper->format($data->order_shipping_price,$data->order_currency_id); }else{ echo $currencyHelper->format($data->order_shipping_price-@$data->order_shipping_tax,$data->order_currency_id); } echo '</td></tr>'; } if(bccomp($data->order_payment_price,0,5)){ echo '<tr><td colspan="4" style="text-align:right">'.JText::_('HIKASHOP_PAYMENT_METHOD').' : '.$currencyHelper->format($data->order_payment_price,$data->order_currency_id).'</td></tr>'; } if(!empty($data->cart->additional)) { $exclude_additionnal = explode(',', $config->get('order_additional_hide', '')); foreach($data->cart->additional as $additional) { if(in_array($additional->name, $exclude_additionnal)) continue; echo '<tr><td colspan="4" style="text-align:right">'. JText::_($additional->name).' : '; if(!empty($additional->price_value) || empty($additional->value)) { if($config->get('price_with_tax')){ echo $currencyHelper->format($additional->price_value_with_tax, $data->order_currency_id); }else{ echo $currencyHelper->format($additional->price_value, $data->order_currency_id); } } else { echo $additional->value; } echo '</td></tr>'; } } if($data->cart->full_total->prices[0]->price_value!=$data->cart->full_total->prices[0]->price_value_with_tax){ if($config->get('detailed_tax_display') && !empty($data->order_tax_info)){ foreach($data->order_tax_info as $tax){ echo '<tr><td colspan="4" style="text-align:right">'.$tax->tax_namekey. ' : '.$currencyHelper->format($tax->tax_amount,$data->order_currency_id).'</td></tr>'; } }else{ echo '<tr><td colspan="4" style="text-align:right">'.JText::sprintf('TOTAL_WITHOUT_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value,$data->order_currency_id)).'</td></tr>'; } $text=JText::sprintf('TOTAL_WITH_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id)); }else{ $text=JText::_('HIKASHOP_FINAL_TOTAL'). ' : '.$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id); } echo '<tr><td colspan="4" style="text-align:right;font-weight:bold;">'.$text.'</td></tr>'; ?> </table> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <table width="100%" style="border: 1px solid #DDDDDD;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;"> <?php $params = null; $js = ''; $fieldsClass = hikashop_get('class.field'); $app =& JFactory::getApplication(); if($app->isAdmin()){ $view = 'order'; }else{ $view = 'address'; } $template = trim(hikashop_getLayout($view,'address_template',$params,$js)); if(!empty($data->cart->billing_address)){ $billing = $template; foreach($data->order_addresses_fields as $field){ $fieldname = $field->field_namekey; $address =& $data->order_addresses[$data->cart->billing_address->address_id]; $billing=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$address->$fieldname),$billing); } echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_BILLING_ADDRESS').'</td></tr><tr><td>'; echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$billing)).'<br/></td></tr>'; } if(!empty($data->order_shipping_method)) { $currentShipping = hikashop_import('hikashopshipping',$data->order_shipping_method); if(method_exists($currentShipping, 'getShippingAddress')) { $override = $currentShipping->getShippingAddress($data->order_shipping_id); if($override !== false) { $data->override_shipping_address = $override; } } } if(!empty($data->override_shipping_address) || (!empty($data->cart->has_shipping) && !empty($data->cart->shipping_address))) echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_SHIPPING_ADDRESS').'</td></tr><tr><td>'; if(!empty($data->override_shipping_address)) { echo $data->override_shipping_address.'<br/></td></tr>'; } else if(!empty($data->cart->has_shipping) && !empty($data->cart->shipping_address)){ $shipping = $template; foreach($data->order_addresses_fields as $field){ $fieldname = $field->field_namekey; $address =& $data->order_addresses[$data->cart->shipping_address->address_id]; $shipping=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$address->$fieldname),$shipping); } echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$shipping)).'<br/></td></tr>'; }?> </table> </td> </tr> <tr> <td><?php $fields = $fieldsClass->getFields('frontcomp',$data,'order',''); foreach($fields as $fieldName => $oneExtraField) { if(empty($data->$fieldName)) continue; echo "<br/>".$fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField,$data->$fieldName); } ?></td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td> <?php if(!$app->isAdmin()){ echo JText::_('ORDER_VALID_AFTER_PAYMENT'); $config =& hikashop_config(); if($data->cart->full_total->prices[0]->price_value_with_tax>0 && hikashop_level(1) && $config->get('allow_payment_button',1)){ global $Itemid; $url = ''; if(!empty($Itemid)){ $url='&Itemid='.$Itemid; } $pay_url = hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=pay&order_id='.$data->order_id.$url); if($config->get('force_ssl',0) && strpos('https://',$pay_url) === false) { $pay_url = str_replace('http://','https://',$pay_url); } ?> <a href="$pay_url"><?php JText::_('PAY_NOW'); ?></a> <?php } ?> <br/> <br/> <?php echo JText::sprintf('THANK_YOU_FOR_YOUR_ORDER',HIKASHOP_LIVE); }?> <br/> <br/> <?php echo JText::sprintf('BEST_REGARDS_CUSTOMER',$mail->from_name);?> </td> </tr> <tr> <td height="10"> </td> </tr> <tr> <td height="10"> </td> </tr> </tbody> </table> </div> - [ ![mail3.jpg](/forum/attachment/5140) ](/forum/attachment/5140 "mail3.jpg") [ ](/forum/attachment/5140?download=1 "mail3.jpg") - [ ![mail4.jpg](/forum/attachment/5141) ](/forum/attachment/5141 "mail4.jpg") [ ](/forum/attachment/5141?download=1 "mail4.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDIxNS1pbmZvcm1hdGlvbi1pbi1jdXN0b21lci1lLW1haWwtd3Jvbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#60361](#60361) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Information in customer e-mail wrong](/forum/3-bug-report/60215-information-in-customer-e-mail-wrong#60361 "Hi, After a customers places an order the first e-mail confirmation contains wrong info. Please see attached image1 and please look at the price at the right bottom. And why is the euro € sign malformed? In the second e-mail, after the order status changed to confirmed, the price is okay. However, the euro signs are still malformed. Please help. Maurice")* I don't think that it's linked to HikaSerial. Can you provide a back end access to your website so that we can check that as we don't have that problem on our end ? You can use our contact form: [ www.hikashop.com/en/contact-us.html](http://www.hikashop.com/en/contact-us.html) Please also give a link to this thread. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDIxNS1pbmZvcm1hdGlvbi1pbi1jdXN0b21lci1lLW1haWwtd3Jvbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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