[Skip to main content](#vessel-content) # Problems uploading images to product page ## - **[Eoin](/forum/user/8575-eoin "View Eoin's Profile")** - [![Eoin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8575-eoin "View Eoin's Profile") Topic Author - [ Offline](/forum/user/8575-eoin) Less More - Posts: 5 - Thank you received: 1 - - 14 years 2 months ago - 14 years 2 months ago [\#60778](#60778) by [Eoin](/forum/user/8575-eoin "View Eoin's Profile") *[Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#60778 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* was created by *[Eoin](/forum/user/8575-eoin "View Eoin's Profile")* Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks Last edit: 14 years 2 months ago by [Eoin](/forum/user/8575-eoin "View Eoin's Profile"). Reason: Extra information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago [\#60851](#60851) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#60851 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Hello, Can you please : - Active the joomla debug mode ("*Administration->Global configuration->System->Debug System/Language*") - Try to add Images to your product - Tell me if it display an error message Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#60864](#60864) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#60864 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Also please set the "error reporting" option of the joomla configuration to "maximum" before trying again. That way you will definitely get an error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eoin](/forum/user/8575-eoin "View Eoin's Profile")** - [![Eoin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8575-eoin "View Eoin's Profile") Topic Author - [ Offline](/forum/user/8575-eoin) Less More - Posts: 5 - Thank you received: 1 - - 14 years 2 months ago [\#60892](#60892) by [Eoin](/forum/user/8575-eoin "View Eoin's Profile") Replied by *[Eoin](/forum/user/8575-eoin "View Eoin's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#60892 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Thanks for the replies. When I try to go into products the error below shoes up Joomla! 500 - An error has occurred. JDatabaseMySQLi::query: 1062 - Duplicate entry 'b7ilarv6ga2m8ec5t4iaqig3n5' for key 'PRIMARY' SQL=INSERT INTO `jos_session` (`session_id`, `data`, `time`) VALUES ('b7ilarv6ga2m8ec5t4iaqig3n5', '__default|a:8:{s:15:\"session.counter\";i:28;s:19:\"session.timer.start\";i:1345138844;s:18:\"session.timer.last\";i:1345139150;s:17:\"session.timer.now\";i:1345139164;s:22:\"session.client.browser\";s:67:\"Mozilla/5.0 (Windows NT 5.1; rv:8.0.1) Gecko/20100101 Firefox/8.0.1\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":4:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:13:\"com_installer\";O:8:\"stdClass\":2:{s:7:\"message\";s:0:\"\";s:17:\"extension_message\";s:0:\"\";}s:12:\"com_hikashop\";O:8:\"stdClass\":1:{s:7:\"product\";O:8:\"stdClass\":2:{s:10:\"limitstart\";i:0;s:9:\"filter_id\";s:2:\"12\";}}s:9:\"com_admin\";O:8:\"stdClass\":1:{s:4:\"edit\";O:8:\"stdClass\":1:{s:7:\"profile\";O:8:\"stdClass\":2:{s:2:\"id\";a:0:{}s:4:\"data\";N;}}}}}s:4:\"user\";O:5:\"JUser\":25:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:15:\"info@bmsart.com\";s:8:\"password\";s:65:\"81d1497d9ac1debc30079289e8edc372:H1mRKc7OMWVVEjCUcXPHkCp5lF79RXQY\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2012-06-18 22:06:12\";s:13:\"lastvisitDate\";s:19:\"2012-08-15 19:09:20\";s:10:\"activation\";s:1:\"0\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{i:8;s:1:\"8\";}s:5:\"guest\";i:0;s:13:\"lastResetTime\";s:19:\"0000-00-00 00:00:00\";s:10:\"resetCount\";s:1:\"0\";s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"f5e3cf485b0d4c724f2982a391d13b1b\";}', '1345139164') Return to Control Panel Call stack \# Function Location 1 JSession->__destruct() 2 JSession->close() /home/sites/bmsart.com/public_html/libraries/joomla/session/session.php:133 3 JSessionStorageDatabase->write() /home/sites/bmsart.com/public_html/libraries/joomla/session/session.php:676 4 JDatabaseMySQLi->execute() /home/sites/bmsart.com/public_html/libraries/joomla/session/storage/database.php:105 5 JError::raiseError() /home/sites/bmsart.com/public_html/libraries/joomla/database/database/mysqli.php:396 6 JError::raise() /home/sites/bmsart.com/public_html/libraries/joomla/error/error.php:251 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eoin](/forum/user/8575-eoin "View Eoin's Profile")** - [![Eoin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8575-eoin "View Eoin's Profile") Topic Author - [ Offline](/forum/user/8575-eoin) Less More - Posts: 5 - Thank you received: 1 - - 14 years 2 months ago [\#60895](#60895) by [Eoin](/forum/user/8575-eoin "View Eoin's Profile") Replied by *[Eoin](/forum/user/8575-eoin "View Eoin's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#60895 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* The website now lets me back in after the error above - I logged out and back in again However it is still doing the same process regarding uploading images. It lets me select an image then cuts off after some time The info shown in the debugging area of the image upload box is shown below Name Image maximum upload file size : 10M Joomla! Debug Console Session __default Profile Information Application 0.003 seconds (+0.003); 0.88 MB (+0.881) - afterLoad Application 0.106 seconds (+0.103); 5.88 MB (+5.001) - afterInitialise Application 0.107 seconds (+0.000); 5.88 MB (+0.000) - afterRoute Application 0.173 seconds (+0.067); 9.83 MB (+3.950) - afterDispatch Application 0.180 seconds (+0.007); 10.04 MB (+0.207) - afterRender Memory Usage 10.01 MB (10,497,200 Bytes) Database Queries 8 Queries Logged SELECT `data` FROM `jos_session` WHERE `session_id` = '6a4b96226953ab71044e55ae925d082b' DELETE FROM `jos_session` WHERE `time` < '1345143759' SELECT extension_id AS id, element AS "option", params, enabled FROM jos_extensions WHERE `type` = 'component' AND `element` = 'com_languages' SELECT folder AS type, element AS name, params FROM jos_extensions WHERE enabled >= 1 AND type ='plugin' AND state >= 0 AND access IN (1,1,2,3) ORDER BY ordering SELECT template, s.params FROM jos_template_styles as s LEFT JOIN jos_extensions as e ON e.type='template' AND e.element=s.template AND e.client_id=s.client_id WHERE s.client_id = 1 AND home = 1 ORDER BY home SELECT extension_id AS id, element AS "option", params, enabled FROM jos_extensions WHERE `type` = 'component' AND `element` = 'com_hikashop' SELECT * FROM jos_hikashop_config UPDATE `jos_session` SET `data` = '__default|a:8:{s:22:\"session.client.browser\";s:67:\"Mozilla/5.0 (Windows NT 5.1; rv:8.0.1) Gecko/20100101 Firefox/8.0.1\";s:15:\"session.counter\";i:15;s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\"![:3](/smile3.gif ":3"):{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:13:\"com_installer\";O:8:\"stdClass\":2:{s:7:\"message\";s:0:\"\";s:17:\"extension_message\";s:0:\"\";}s:12:\"com_hikashop\";O:8:\"stdClass\":1:{s:7:\"product\";O:8:\"stdClass\":2:{s:10:\"limitstart\";i:0;s:9:\"filter_id\";s:2:\"12\";}}}}s:4:\"user\";O:5:\"JUser\":25:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:15:\"info@bmsart.com\";s:8:\"password\";s:65:\"81d1497d9ac1debc30079289e8edc372:H1mRKc7OMWVVEjCUcXPHkCp5lF79RXQY\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2012-06-18 22:06:12\";s:13:\"lastvisitDate\";s:19:\"2012-08-16 18:46:57\";s:10:\"activation\";s:1:\"0\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{i:8;s:1:\"8\";}s:5:\"guest\";i:0;s:13:\"lastResetTime\";s:19:\"0000-00-00 00:00:00\";s:10:\"resetCount\";s:1:\"0\";s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"ce53344a812471d09148f43d93c3e601\";s:19:\"session.timer.start\";i:1345144595;s:18:\"session.timer.last\";i:1345144651;s:17:\"session.timer.now\";i:1345144659;}' , `time` = '1345144659' WHERE `session_id` = '6a4b96226953ab71044e55ae925d082b' 7 Query Types Logged, Sorted by Occurrences. SELECT Tables: 2 × SELECT extension_id AS id, element AS "option", params, enabled FROM jos_extensions 1 × SELECT * FROM jos_hikashop_confi 1 × SELECT template, s.params FROM jos_template_styles as s LEFT JOIN jos_extensions as e ON e.type='template' AND e.element=s.template AND e.client_id=s.client_id 1 × SELECT folder AS type, element AS name, params FROM jos_extensions 1 × SELECT `data` FROM `jos_session` OTHER Tables: 1 × UPDATE `jos_session` SET `data` = '__default|a:8:{s:22:\"session.client.browser\";s:67:\"Mozilla/5.0 (Windows NT 5.1; rv:8.0.1) Gecko/20100101 Firefox/8.0.1\";s:15:\"session.counter\";i:15;s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\"![:3](/smile3.gif ":3"):{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:13:\"com_installer\";O:8:\"stdClass\":2:{s:7:\"message\";s:0:\"\";s:17:\"extension_message\";s:0:\"\";}s:12:\"com_hikashop\";O:8:\"stdClass\":1:{s:7:\"product\";O:8:\"stdClass\":2:{s:10:\"limitstart\";i:0;s:9:\"filter_id\";s:2:\"12\";}}}}s:4:\"user\";O:5:\"JUser\":25:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:15:\"info@bmsart.com\";s:8:\"password\";s:65:\"81d1497d9ac1debc30079289e8edc372:H1mRKc7OMWVVEjCUcXPHkCp5lF79RXQY\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2012-06-18 22:06:12\";s:13:\"lastvisitDate\";s:19:\"2012-08-16 18:46:57\";s:10:\"activation\";s:1:\"0\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{i:8;s:1:\"8\";}s:5:\"guest\";i:0;s:13:\"lastResetTime\";s:19:\"0000-00-00 00:00:00\";s:10:\"resetCount\";s:1:\"0\";s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"ce53344a812471d09148f43d93c3e601\";s:19:\"session.timer.start\";i:1345144595;s:18:\"session.timer.last\";i:1345144651;s:17:\"session.timer.now\";i:1345144659;}' , `time` = '1345144659' 1 × DELETE FROM `jos_session` Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#61052](#61052) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#61052 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Hi, You say that it cuts off after some time. Does that mean that you still have a completely blank page ? Could you do a screenshot before/after ? What is the size of the image ? (your upload limit is apparently 10MB). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eoin](/forum/user/8575-eoin "View Eoin's Profile")** - [![Eoin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8575-eoin "View Eoin's Profile") Topic Author - [ Offline](/forum/user/8575-eoin) Less More - Posts: 5 - Thank you received: 1 - - 14 years 2 months ago [\#61055](#61055) by [Eoin](/forum/user/8575-eoin "View Eoin's Profile") Replied by *[Eoin](/forum/user/8575-eoin "View Eoin's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#61055 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Hi Nicolas I have sent you a private message Eoin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#61108](#61108) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#61108 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Hi, I uploaded a small image here : [ www.bmsart.com/administrator/index.php?o...sk=edit&product\_id=1](http://www.bmsart.com/administrator/index.php?option=com_hikashop&ctrl=product&task=edit&product_id=1) It worked great. I then uploaded a big image of 3MB and I got the error: Fatal error: Allowed memory size of 25165824 bytes exhausted (tried to allocate 8000 bytes) in /home/sites/bmsart.com/public_html/administrator/components/com_hikashop/helpers/image.php on line 390 That error happens because the system hits the memory limit set in place by your hosting company on your web server. That limitation is quite low for big images processing. You will have to either ask your hosting company to increase that memory limitation of 25M or the reduce the size of your images before uploading them or change of hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eoin](/forum/user/8575-eoin "View Eoin's Profile")** - [![Eoin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8575-eoin "View Eoin's Profile") Topic Author - [ Offline](/forum/user/8575-eoin) Less More - Posts: 5 - Thank you received: 1 - - 14 years 2 months ago [\#61127](#61127) by [Eoin](/forum/user/8575-eoin "View Eoin's Profile") Replied by *[Eoin](/forum/user/8575-eoin "View Eoin's Profile")* on topic *[Re: Problems uploading images to product page](/forum/3-bug-report/60778-problems-uploading-images-to-product-page#61127 "Hi everyone I am new to all this and really need help please. I am helping an artist friend get a website set up. I have downloaded Joomla and then the HikaShop component. I have managed to get a website set up but I am having serious problems adding pictures. It just wont upload any. The online shop seems to be working fine apart from this but as she is an artist selling her pictures this caused a problem when I cant get images uploaded. The process I follow is: Components -> HikaShop -> Products -> I then choose a category and then a product and click to open the product Then go to Image (on right hand side) -> Add Image It lets me choose a picture from my computer and when I press upload it trys to connect and the the screen goes blank. Please note that I am totally new to Joomla and HikaShop so I am technically unable to do an changes to code or programming. I have just followed the basic instructions to help set the site up. I would really appreciate any help on this. I am using Joomla 2.5 Many thanks")* Hi Nicolas I have resized the photos and they are uploading to the website. Thank you very much for your assistance with this I will definitely be recommending HikaShop to friends. Not only is the software easy to use, especially for a novice website builder, but the help and support is excellent. Thanks once again Eoin The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDc3OC1wcm9ibGVtcy11cGxvYWRpbmctaW1hZ2VzLXRvLXByb2R1Y3QtcGFnZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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