[Skip to main content](#vessel-content) # Add address form does not work ## - **[realstra](/forum/user/8342-realstra "View realstra's Profile")** - [![realstra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8342.jpg)](/forum/user/8342-realstra "View realstra's Profile") Topic Author - [ Offline](/forum/user/8342-realstra) Less More - Posts: 5 - Thank you received: 0 - - - - 14 years 2 months ago [\#60953](#60953) by [realstra](/forum/user/8342-realstra "View realstra's Profile") *[Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#60953 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* was created by *[realstra](/forum/user/8342-realstra "View realstra's Profile")* Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either option, a pop up window appears with an address form. When you complete this form and submit it, is is meant to close the window and populate the address details in the shopping cart form. It does not do this, instead the popup window stays open. If you close it the data is lost and it still asks you to add an address. It seems to be a bug rather than any configuration issues. Can someone assist urgently please? Cheers RIck Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago - 14 years 2 months ago [\#60972](#60972) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#60972 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* Hello Rick, Can you please : - Active the joomla debug mode ("Administration->Global configuration->System->Debug System/Language") - Set the "error reporting" option of the joomla configuration to "maximum" - Try to add an address after loging in - Tell me if it display an error message Last edit: 14 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[realstra](/forum/user/8342-realstra "View realstra's Profile")** - [![realstra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8342.jpg)](/forum/user/8342-realstra "View realstra's Profile") Topic Author - [ Offline](/forum/user/8342-realstra) Less More - Posts: 5 - Thank you received: 0 - - - - 14 years 2 months ago [\#61191](#61191) by [realstra](/forum/user/8342-realstra "View realstra's Profile") Replied by *[realstra](/forum/user/8342-realstra "View realstra's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61191 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* Hi Mohamed, I have done as you suggested and the issue is unchanged, except now there are two * before and after every heading on the page, for example, the price instead of just being the price, is now displayed as ****??PRICE_BEGINNING_0??NZD58.00 ** each**??PRICE_ENDING_0??**** The problem of the address not being updated is still there Any advise? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[realstra](/forum/user/8342-realstra "View realstra's Profile")** - [![realstra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8342.jpg)](/forum/user/8342-realstra "View realstra's Profile") Topic Author - [ Offline](/forum/user/8342-realstra) Less More - Posts: 5 - Thank you received: 0 - - - - 14 years 2 months ago [\#61192](#61192) by [realstra](/forum/user/8342-realstra "View realstra's Profile") Replied by *[realstra](/forum/user/8342-realstra "View realstra's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61192 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* The Language file loaded were; **Loaded** : JROOT/language/en-GB/en-GB.ini **Loaded** : JROOT/administrator/language/en-GB/en-GB.plg_system_logout.ini **Loaded** : JROOT/language/en-GB/en-GB.lib_joomla.ini **Loaded** : JROOT/language/en-GB/en-GB.com_hikashop.ini **Not loaded** : JROOT/language/en-GB/en-GB.tpl_andream.ini **Not loaded** : JROOT/templates/andream/language/en-GB/en-GB.tpl_andream.ini **Loaded** : JROOT/administrator/language/en-GB/en-GB.plg_system_debug.ini Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago - 14 years 2 months ago [\#61207](#61207) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61207 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* Hi rick, It would realy help me if you give me your web site address Last edit: 14 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[realstra](/forum/user/8342-realstra "View realstra's Profile")** - [![realstra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8342.jpg)](/forum/user/8342-realstra "View realstra's Profile") Topic Author - [ Offline](/forum/user/8342-realstra) Less More - Posts: 5 - Thank you received: 0 - - - - 14 years 2 months ago [\#61322](#61322) by [realstra](/forum/user/8342-realstra "View realstra's Profile") Replied by *[realstra](/forum/user/8342-realstra "View realstra's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61322 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* Apologies Mohamad, should have sent that. It's on a temporary domain at present: rs.net.nz/andrea-m-final. There are only two products, there is a test product at 1 cent value on this page: [ rs.net.nz/andrea-m-final/index.php/psoriasis-cream](http://rs.net.nz/andrea-m-final/index.php/psoriasis-cream) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago - 14 years 2 months ago [\#61358](#61358) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61358 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* Can you try it again while unpublish the **address\_street2** custom field at "*Hikashop->Display->Costumfields*" ? Last edit: 14 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[realstra](/forum/user/8342-realstra "View realstra's Profile")** - [![realstra's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8342.jpg)](/forum/user/8342-realstra "View realstra's Profile") Topic Author - [ Offline](/forum/user/8342-realstra) Less More - Posts: 5 - Thank you received: 0 - - - - 14 years 2 months ago [\#61441](#61441) by [realstra](/forum/user/8342-realstra "View realstra's Profile") Replied by *[realstra](/forum/user/8342-realstra "View realstra's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61441 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* That appears to have resolved it Mohamad, thank you. Does this mean that there is a bug with the Address 2 field, and I cannot use it? Will this be fixed at some stage so it can be used? Cheers Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#61602](#61602) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Add address form does not work](/forum/3-bug-report/60953-add-address-form-does-not-work#61602 "Hi, I am using the Essentials version of Hika Shop. When you try to place an order for a product and it goes to the shopping cart page, it asks you to either log in or register. By selecting either...")* There is indeed a bug with it. It should be fixed in next version. You can just create another field in order to do the same. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MDk1My1hZGQtYWRkcmVzcy1mb3JtLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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