[Skip to main content](#vessel-content) # IE7 shows empty popup when changing address ## - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago [\#61769](#61769) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") *[IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#61769 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* was created by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: Code: <!--[if IE 7]> <link href="<?php echo $dj_path;?>css/ie7.css" rel="stylesheet" type="text/css" /> <?php if($direction == 'rtl'): ?> <link href="<?php echo $dj_path;?>css/ie7_rtl.css" rel="stylesheet" type="text/css" /> <?php endif; ?> <!--[endif]> which seemed to be interpreted as comments in IE7 I changed it to Code: <!--[if IE 7] --> <link href="<?php echo $dj_path;?>css/ie7.css" rel="stylesheet" type="text/css" /> <?php if($direction == 'rtl'): ?> <link href="<?php echo $dj_path;?>css/ie7_rtl.css" rel="stylesheet" type="text/css" /> <?php endif; ?> <!--[endif]--> but to no avail. I'm guessing this is a bug, hence the report. Thx! BC Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago - 14 years 2 months ago [\#61770](#61770) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") Replied by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#61770 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* correction: this seems more of an iframe than a mootools thingie. Last edit: 14 years 2 months ago by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 14 years 2 months ago [\#61908](#61908) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#61908 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* The popup system is the joomla built in system. And it's working fine on our end with all the browsers. Maybe something related to your template or a system plugin on your website. Could you try to switch your template temporarily and disable one by one the system plugins in order to identify the issue ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago [\#61921](#61921) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") Replied by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#61921 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* Busy doing that. My money is on the template then, as it is converted from a Joomla 1.5 template to a 2.5 one. Will keep you guys posted. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago [\#61931](#61931) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") Replied by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#61931 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* mmm, not easy to find the code creating the window seems to be in address_view.php: Code: <a title="<?php echo JText::_('HIKA_EDIT'); ?>" class="modal hikashop_checkout_<?php echo $this->type;?>_address_edit" rel="{handler: 'iframe', size: {x: 450, y: 480}}" href="<?php echo hikashop_completeLink('address&task=edit&redirect=checkout&address_id='.$address->address_id.'&step='.$this->step.'&type='.$this->type.$url_itemid,true);?>" onclick="return hikashopEditAddress(this,<?php echo (int)$same_address?>,false);"><p><?php echo JText::_('HIKA_EDIT'); ?></p></a> one workaround seem to be to change the handler to nothing in stead of "iframe". I'm not sure how the System plugins come to play here. BC Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 14 years 2 months ago [\#62044](#62044) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#62044 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* That code does not really generate the popup. It's just a HTML link with information regarding the desired handler and the size of the popup. The rest is totally handled by joomla which parses the page and add javascript to display the popup for the links with the "modal" class and the rel attribute data. So does it now works for you ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago [\#62110](#62110) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") Replied by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#62110 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* Sadly, no, I just worked around by it deleting the 'iframe' word after the handler. This simply creates a new window, moving around the problem. It's not quite elegant though. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 14 years 2 months ago [\#62231](#62231) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#62231 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* Can you revert that and give a link to your shop so that we can see the problem ? Maybe we'll find something worth exploring. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago - 14 years 2 months ago [\#62319](#62319) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") Replied by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#62319 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* OK, will pm the login info to you. Last edit: 14 years 2 months ago by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14279 - - 14 years 2 months ago [\#62467](#62467) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#62467 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* I tried with all the versions of IE including IE7 and the address edition popup works fine on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")** - [![bcnx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7761-bcnx "View bcnx's Profile") Topic Author - [ Offline](/forum/user/7761-bcnx) Less More - Posts: 41 - Thank you received: 0 - - 14 years 2 months ago [\#62570](#62570) by [bcnx](/forum/user/7761-bcnx "View bcnx's Profile") Replied by *[bcnx](/forum/user/7761-bcnx "View bcnx's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#62570 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* Interesting, I have two machines who have a problem with that. Thx for verifying. I will check again with those two machines. Maybe this is locale related. Or IE updates-related. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[qto1894](/forum/user/12407-qto1894 "View qto1894's Profile")** - [![qto1894's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12407-qto1894 "View qto1894's Profile") - [ Offline](/forum/user/12407-qto1894) Less More - Posts: 1 - Thank you received: 0 - - 13 years 10 months ago [\#82516](#82516) by [qto1894](/forum/user/12407-qto1894 "View qto1894's Profile") Replied by *[qto1894](/forum/user/12407-qto1894 "View qto1894's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#82516 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* Attached is a screen shot of the bug occurring on the HikaShop demo site. I was using IE7, and clicked on the Add to Cart link for the Black Shoe product. The black semi transparent background appeared and after a lengthy pause the empty white box also appeared. We have also had customers describe this exact same issue while trying to update their address using IE7. - [ ![bugscreenshot.jpg](/forum/attachment/7638) ](/forum/attachment/7638 "bugscreenshot.jpg") [ ](/forum/attachment/7638?download=1 "bugscreenshot.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MTc2OS1pZTctc2hvd3MtZW1wdHktcG9wdXAtd2hlbi1jaGFuZ2luZy1hZGRyZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago - 13 years 10 months ago [\#82662](#82662) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: IE7 shows empty popup when changing address](/forum/3-bug-report/61769-ie7-shows-empty-popup-when-changing-address#82662 "Hi, while using an IE7 explorer (yuch) and changing the invoice address or creating a new one, a windows pops up (I think this is Mootools), but it remains empty. I've looked around and found this in dj_head.php: which seemed to be interpreted as comments in IE7 I changed it to but to no avail. I'm guessing this is a bug, hence the report. Thx! BC")* Hi, About your first post, the right way to write a conditional rule for IE is : Code: <!--[if IE 7]> Specific Internet Explorer 7.0 code. <![endif]--> I have tried with the latest version of "IE Tester" and I could reproduce your popup problem. But the problem is that, it is impossible to do some debug in order to understand what is the problem with the CSS. But I don't think that is a HikaShop problem, we use the Joomla modal boxes. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 13 years 10 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). 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