[Skip to main content](#vessel-content) # 500 server error when using Hikashop and CB ## - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 14 years 2 months ago [\#62279](#62279) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") *[500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62279 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* was created by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#62355](#62355) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62355 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* Hi, The plugin for CB that we offer is not related to checkout or registration/login. It's only to display the orders listing in the CB profile. So your problem is elsewhere. It would be great if you could give the PHP error message from the PHP error log of your server instead of the generic 500 error message sent to the browser. It will give information on your problem and should allow us to give you a solution. If you don't know where your PHP error log is, you should ask your hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 14 years 2 months ago [\#62412](#62412) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[Re: 500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62412 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* Hello Nicolas. I didn't think that it was, however I wanted you to know everything that was going on. Here are the errors from the error log. And again, the only thing i did to fix this was to change the login method back to Joomla instead of CB, and the only place it is throwing the error is when I try to go to Hikashop Checkout. Everything else appears to be fine with the CB login method. These were the only errors for the entire day, so these must be the ones in question. [27-Aug-2012 09:50:26] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 99 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:50:30] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 109 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:50:41] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 98 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:50:50] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 104 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:51:22] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 90 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:54:21] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 116 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:54:32] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 90 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:55:29] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 4096 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:55:37] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 123 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:58:00] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 93 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 09:58:52] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 119 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 10:00:47] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 101 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 12:39:49] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 114 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 13:02:59] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 105 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 13:03:07] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8192 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 [27-Aug-2012 13:03:12] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 101 bytes) in /home3/intheboa/public_html/sandypointboatworks/libraries/joomla/language/language.php on line 792 Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#62483](#62483) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62483 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* Hi, That means that you hit your hosting memory limit which is a bit low if you have a lot of extensions on your website. Increasing the memory limit to 64M should solve the issue. You can do that in your php.ini If you don't have access to it or don't know what it is, you can ask your hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 14 years 2 months ago [\#62496](#62496) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[Re: 500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62496 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* You sir, are a genius. We upped it to 64 meg and it all worked fine. Another question came up during this fix. We have the option to use 5.2.x, 5.3.x or 5.4.x. I could not find anything in your docs which made any kind of recommendations. Can I assume you are tested and good to go on any of them. Can I assume that any of these will be fine if we choose to move up from 5.2.x Again, thank you... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 2 months ago [\#62497](#62497) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62497 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* You should stick to 5.2 for now. HikaShop is also compatible with 5.3. We'll work on 5.4 compatibility after the release of the 1.6.0 this week. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")** - [![jackbat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6910-jackbat "View jackbat's Profile") Topic Author - [ Offline](/forum/user/6910-jackbat) Less More - Posts: 35 - Thank you received: 0 - - 14 years 2 months ago [\#62499](#62499) by [jackbat](/forum/user/6910-jackbat "View jackbat's Profile") Replied by *[jackbat](/forum/user/6910-jackbat "View jackbat's Profile")* on topic *[Re: 500 server error when using Hikashop and CB](/forum/3-bug-report/62279-500-server-error-when-using-hikashop-and-cb#62499 "Hello, I have a new install of Hikashop running on Joomla 2.5.6. Everything appeared to be working fine until I installed Community builder. When I enable their login and disable Joomla's login, I get a 500 error when I try to go to the checkout page when logged in. I have downloaded and installed your plugin as described in the online docs and enabled it in CB. I enabled the tab in CB. The only other thing i saw in your docs was to be sure and enable the Hikashop plugin, however I have searched the installed plugins for Hikashop and there does not appear to be a plugin for Community builder other than the one installed in Community builder. When I dissable all links from Hikashop and CB, it all starts to work again. Any suggestions?")* Will do, thanks for all your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjI3OS01MDAtc2VydmVyLWVycm9yLXdoZW4tdXNpbmctaGlrYXNob3AtYW5kLWNiP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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