[Skip to main content](#vessel-content) # 1.5.8 to 1.6.0 Product Pictures stopped working ## - **[NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile")** - [![NaturalChaos's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") - [ Offline](/forum/user/1791-naturalchaos) Less More - Posts: 8 - Thank you received: 0 - - 14 years 1 month ago - 14 years 1 month ago [\#64830](#64830) by [NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") Replied by *[NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#64830 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* I'm having the same problem on my site after upgrading to v1.6. Only the thumbnails are broken on the product page not the cart. The issue is the same however in that the thumbnail is not in the path the broken image is pointing to. Ex: path on the product page says the thumbnail should be here: "media/com_hikashop/upload/thumbnail_150x105" but it's really here: "media/com_hikashop/upload/thumbnail_150x150" I've tried reinstalling HS but that problem persists. Another issue I noticed is that the "Add to Cart" button was missing. For some reason upgrading to 1.6 turned this off. Easily fixed but... The thumbnails however are a definite issue I need to fix asap. Last edit: 14 years 1 month ago by [NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#64940](#64940) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#64940 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* @bigchumpy You need to setup properly the ordering of your images in your products and it should solve that last issue. @NaturalChaos If you are reinstalling 1.6 with the same package, you will still have the problem. Make sure that you redownload it from our website before reinstalling. Also, another possibility would be that you had edited the show_block_img or show_default or show files via the menu Display->Views before updating. I would recommend to backup your changes and remove the customizations via the corresponding icon of the listing of views so that the system can use the new views code instead of the old ones. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile")** - [![NaturalChaos's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") - [ Offline](/forum/user/1791-naturalchaos) Less More - Posts: 8 - Thank you received: 0 - - 14 years 1 month ago [\#64953](#64953) by [NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") Replied by *[NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#64953 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* Nicolas, Thanks for the response. I did download a new copy from the website right before I posted so it was not the same one I used to upgrade initially. I Also checked the files you mentioned to see if I'd made any customizations and I have not. Any other ideas as to what might be causing it? At this point I'm stuck adding any more products to my site. On the plus side, everything I added before the upgrade still works. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#64959](#64959) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#64959 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* Can you give a link to the product page with the image not working so that we can have a look ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile")** - [![NaturalChaos's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") - [ Offline](/forum/user/1791-naturalchaos) Less More - Posts: 8 - Thank you received: 0 - - 14 years 1 month ago [\#64970](#64970) by [NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") Replied by *[NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#64970 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* Here's one of the pages with the broken thumbnail: [ ronincomics.com/product/2838-star-trek-t...on-unlimited-kahless](http://ronincomics.com/product/2838-star-trek-the-next-generation-unlimited-kahless) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#65161](#65161) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#65161 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* From what I can see, it would see that one of the views of the product page has not been updated on your website. Could you give a back end access to your website via our contact form so that we can check on that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#66153](#66153) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 1.5.8 to 1.6.0 Product Pictures stopped working](/forum/3-bug-report/62696-1-5-8-to-1-6-0-product-pictures-stopped-working?start=40#66153 "Another update failure. Going from 1.5.8 to 1.6.0 all product pictures stopped working (got an invalid picture Icon). Had to fall back and restore my site. Lost some users and orders in history. Very Annoying! I SUGGEST PULLING THE UPDATE UNTIL YOU CAN RESOLVE ALL THE PROBLEMS BEING REPORTED. :ohmy: Regards, Bill")* I checked your backend. As I had guessed, you had edited the file "show" via the menu Display->Views. I've removed your customization and the images are not displaying fine on the product page. The following user(s) said Thank You: [NaturalChaos](/forum/user/1791-naturalchaos "View NaturalChaos's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82MjY5Ni0xNTgtdG8tMTYwLXByb2R1Y3QtcGljdHVyZXMtc3RvcHBlZC13b3JraW5nP3N0YXJ0PTQwJnRtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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