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#   Freezes when I click on Products Back end

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14 years 1 month ago [\#64323](#64323) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  *[Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64323 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")* was created by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")*

Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories.
I have been trying to upload CSV files due to the size of my shop.

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- **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")**
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14 years 1 month ago [\#64331](#64331) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64331 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

Hi Stephen,

How much product did you import with the CSV upload? Also, where does that CSV was coming from?
The problem may come from the number of product you have.

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14 years 1 month ago [\#64334](#64334) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64334 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

I uploaded 1250 items a couple of times and now I cannot even get into my product area of HikaShop.
really stressful when yourr onsite with a client and have now broken it.

How can I fix it?

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- **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")**
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14 years 1 month ago [\#64339](#64339) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64339 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

Alright, let's try to fix that ![:)](/media/kunena/emoticons/3.png ":)").
First try to disable the "Back end categories explorer" is the main configuration. If you have a lot of category it may be the source of the problem.

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14 years 1 month ago [\#64340](#64340) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64340 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

? where would I find that item?

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- **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")**
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14 years 1 month ago [\#64344](#64344) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64344 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

System&gt;Configuration&gt;Display

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14 years 1 month ago [\#64345](#64345) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64345 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

Thank you
I have just set it to No and saved it

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14 years 1 month ago [\#64353](#64353) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64353 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

I have just been back through to Products and I can get into that part of the site now but no Products.
I am a newby with this system so please bear with me.

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14 years 1 month ago [\#64355](#64355) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64355 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

That's normal since you are at the root of the categories repository.
You can either select the "All sub element" in the top right filter or select a specific category in the top left dropdown.

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14 years 1 month ago [\#64360](#64360) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64360 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

Cool that worked thanks
I have just gone through and deleated all the Items that I uploaded Via CSV
I have had a look at the front of my shop and that has now got erroe messages all over it is that due to me turning off the Back end categories explorer?

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14 years 1 month ago [\#64365](#64365) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64365 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

I don't think it can be linked to the category explorer. What kind of message do you have?
And does turning the category explorer solve this problem?

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14 years 1 month ago [\#64366](#64366) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64366 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

[ gofarr.cloudaccess.net/](http://gofarr.cloudaccess.net/)
Category explorer makes no difference to this at all but since turning it off and deleating all the product files I now have these issues. Arrghhh.

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14 years 1 month ago [\#64369](#64369) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile")  Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64369 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

These errors are not coming from Hikashop as you can see in the message.
However, you can disable the "error reporting" option in Joomla's configuration and these errors won't be displayed anymore.

The following user(s) said Thank You: [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")

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14 years 1 month ago [\#64691](#64691) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64691 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

Hi Eliot, I am still suffering with the same problem I cannot access my products listings what I would like to do is uninstall Hikashop and start again with a fresh copy.

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14 years 1 month ago [\#64706](#64706) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64706 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

In that case, you can go in your phpmyadmin and delete all the hikashop tables in the database. Then you can install HikaShop again and it will put back all the tables with the default data.

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14 years 1 month ago [\#64731](#64731) by [StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")  Replied by *[StephenFarr](/forum/user/9120-stephenfarr "View StephenFarr's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64731 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

Hi I have removed all the Hikashop instances and now have this notice coming up.

Can not find the component/level to check the latest version : 'hikashop' / ''
$infos (object)
component hikashop
level [empty string]
version [empty string]

when I try to re install it

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14 years 1 month ago [\#64778](#64778) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Freezes when I click on Products Back end](/forum/3-bug-report/64323-freezes-when-i-click-on-products-back-end#64778 "Hi when I am clicking on Products in the back end to update it just freezes the rest of my joomla back end works fine but HikaShop is crashing in both products and categories. I have been trying to upload CSV files due to the size of my shop.")*

This means that the files of the package cannot be copied.

Please rename the folders administrator/components/com_hikashop and components/com_hikashop via FTP and install again

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