[Skip to main content](#vessel-content) # Product thumbnails not displaying in checkout ## - **[kaithai](/forum/user/9123-kaithai "View kaithai's Profile")** - [![kaithai's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9123-kaithai "View kaithai's Profile") Topic Author - [ Offline](/forum/user/9123-kaithai) Less More - Posts: 3 - Thank you received: 0 - - 14 years 1 month ago - 14 years 1 month ago [\#64874](#64874) by [kaithai](/forum/user/9123-kaithai "View kaithai's Profile") *[Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#64874 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* was created by *[kaithai](/forum/user/9123-kaithai "View kaithai's Profile")* Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ![;)](/media/kunena/emoticons/24.png ";)") Last edit: 14 years 1 month ago by [kaithai](/forum/user/9123-kaithai "View kaithai's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 14 years 1 month ago [\#64885](#64885) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#64885 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* Hi kaithai, I will a little bit more information to spot your problem. First of all, I'm not sure I understand everything in your explanation but could you tell me where you put your images? In the folder media/com_hikashop/upload? Second thing is, what are the options you set in the main configuration? I guess it's 75*100 but I want to be sure. Finally, Are you using the last version of Hikashop? Since we changed the way Hikashop is handling thumbnails, this may be the source of the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[kaithai](/forum/user/9123-kaithai "View kaithai's Profile")** - [![kaithai's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9123-kaithai "View kaithai's Profile") Topic Author - [ Offline](/forum/user/9123-kaithai) Less More - Posts: 3 - Thank you received: 0 - - 14 years 1 month ago [\#64895](#64895) by [kaithai](/forum/user/9123-kaithai "View kaithai's Profile") Replied by *[kaithai](/forum/user/9123-kaithai "View kaithai's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#64895 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* Hi Eliot, thanks for your quick response. I am using the latest business version of Hikashop 1.6.0. I uploaded all the images using the 'Import products from folder' so I didn't manually place them in any particular folder, it happened automatically during that process. Delete files automatically was set to 'yes' - hope that is right. Thumbnail width is 100x100, Product page image is set to 200x200 and the Zoom image width and height is set to 640x480. I made a mess of this too start with and had to fiddle around a lot to get the desired result. I'm sorry man, I'm a bit of a noob but doing my best to figure this all out. Let me know how I can assit you further. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 14 years 1 month ago [\#64901](#64901) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#64901 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* Could you tell me what are the folders you have in media/com_hikashop/upload/ ? You should try to download the last version of Hikashop again and reinstall it. If it doesn't work, just PM an access to your backend and FTP so I can check and fix this bug ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 14 years 1 month ago [\#65092](#65092) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#65092 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* It seems the last version fixed it. The following user(s) said Thank You: [kaithai](/forum/user/9123-kaithai "View kaithai's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[kaithai](/forum/user/9123-kaithai "View kaithai's Profile")** - [![kaithai's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9123-kaithai "View kaithai's Profile") Topic Author - [ Offline](/forum/user/9123-kaithai) Less More - Posts: 3 - Thank you received: 0 - - 14 years 1 month ago [\#65147](#65147) by [kaithai](/forum/user/9123-kaithai "View kaithai's Profile") Replied by *[kaithai](/forum/user/9123-kaithai "View kaithai's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#65147 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* That is great news, thank you for all your help again! ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jrod](/forum/user/8164-jrod "View jrod's Profile")** - [![jrod's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8164-jrod "View jrod's Profile") - [ Offline](/forum/user/8164-jrod) Less More - Posts: 83 - Thank you received: 10 - - 14 years 1 month ago [\#66109](#66109) by [jrod](/forum/user/8164-jrod "View jrod's Profile") Replied by *[jrod](/forum/user/8164-jrod "View jrod's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#66109 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* I'm having the same problem. Where can I get the update? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#66111](#66111) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Product thumbnails not displaying in checkout](/forum/3-bug-report/64874-product-thumbnails-not-displaying-in-checkout#66111 "Ok so I convinced my client to buy the full business edition of Hikashop because there are about 1000 products that I need to add and I wanted to use the 'Import products from folder' option to speed the process up. I started by resizing all the images to 640x480 and saving them as lightly compressed jpgs. I then made sure that the thumbnail and image sizes where set the way I wanted (this was trial and error to get just right and I had to start over because I messed it up the first time). SO, now the problem that I am having now is that when you proceed to checkout, the thumbnails that appear next the products are missing. I checked the links with Firebug and the path is: ‘src="/media/com_hikashop/upload/thumbnail_75x100/’ The problem is that, that particular folder does not exist. There are a whole lot of others for varying sizes which can get confusing. Anyway, I'm not sure what it going on now. When I was testing the shop before loading the full version the thumbnails were working fine when I manually loaded a few test products. I'm worried that this problem is connected with the bulk importing. I hope not because I really need that feature to work otherwise it's going to take me years to setup this shop. Please help! Thanks ;)")* Via the menu Your account->Your subscriptions on our website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NDg3NC1wcm9kdWN0LXRodW1ibmFpbHMtbm90LWRpc3BsYXlpbmctaW4tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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