[Skip to main content](#vessel-content) # user account removal does not remove hika info ## - **[SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile")** - [![SEVMAS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8524-sevmas "View SEVMAS's Profile") Topic Author - [ Offline](/forum/user/8524-sevmas) Less More - Posts: 13 - Thank you received: 0 - - 14 years 1 month ago [\#65684](#65684) by [SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile") *[user account removal does not remove hika info](/forum/3-bug-report/65684-user-account-removal-does-not-remove-hika-info#65684 "Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards")* was created by *[SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile")* Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NTY4NC11c2VyLWFjY291bnQtcmVtb3ZhbC1kb2VzLW5vdC1yZW1vdmUtaGlrYS1pbmZvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 1 month ago [\#65886](#65886) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: user account removal does not remove hika info](/forum/3-bug-report/65684-user-account-removal-does-not-remove-hika-info#65886 "Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards")* That works fine on our end. If the user synchronization plugin is unpublished on your website it would explain why it doesn't work for you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NTY4NC11c2VyLWFjY291bnQtcmVtb3ZhbC1kb2VzLW5vdC1yZW1vdmUtaGlrYS1pbmZvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile")** - [![SEVMAS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8524-sevmas "View SEVMAS's Profile") Topic Author - [ Offline](/forum/user/8524-sevmas) Less More - Posts: 13 - Thank you received: 0 - - 14 years 1 month ago - 14 years 1 month ago [\#68891](#68891) by [SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile") Replied by *[SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile")* on topic *[Re: user account removal does not remove hika info](/forum/3-bug-report/65684-user-account-removal-does-not-remove-hika-info#68891 "Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards")* Thank you for your answer. The plugin is indeed activated; however all previous addresses attached to the email address are displayed even after the account has been deleted. Pls advise. Regards Last edit: 14 years 1 month ago by [SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NTY4NC11c2VyLWFjY291bnQtcmVtb3ZhbC1kb2VzLW5vdC1yZW1vdmUtaGlrYS1pbmZvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 1 month ago [\#68895](#68895) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: user account removal does not remove hika info](/forum/3-bug-report/65684-user-account-removal-does-not-remove-hika-info#68895 "Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards")* Are you using the latest version of HikaShop ? How do you know that previous addresses are still displayed since you can't display the user addresses without access to his user account ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NTY4NC11c2VyLWFjY291bnQtcmVtb3ZhbC1kb2VzLW5vdC1yZW1vdmUtaGlrYS1pbmZvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile")** - [![SEVMAS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8524-sevmas "View SEVMAS's Profile") Topic Author - [ Offline](/forum/user/8524-sevmas) Less More - Posts: 13 - Thank you received: 0 - - 14 years 1 month ago [\#68903](#68903) by [SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile") Replied by *[SEVMAS](/forum/user/8524-sevmas "View SEVMAS's Profile")* on topic *[Re: user account removal does not remove hika info](/forum/3-bug-report/65684-user-account-removal-does-not-remove-hika-info#68903 "Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards")* 1. Yes I use the last version. 2. I do not understand your question. Again, when an account is deleted, but the email address attached to this account reused with a new account, all previous addresses are displayed. Clearly the database is not deleting some entries attached to the email address. I know because I entered the addresses which are test addresses. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NTY4NC11c2VyLWFjY291bnQtcmVtb3ZhbC1kb2VzLW5vdC1yZW1vdmUtaGlrYS1pbmZvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 1 month ago [\#68978](#68978) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: user account removal does not remove hika info](/forum/3-bug-report/65684-user-account-removal-does-not-remove-hika-info#68978 "Hikashop does not delete user information in hikashop specific tables when an account is deleted by the administrator. I trust this is a security issue. Regards")* How are you deleting the accounts ? Via the joomla user manager ? Via the hikashop user manager ? Do you still have an entry for that user in HikaShop/Joomla for that user after deleting it ? That would help us understand what is going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NTY4NC11c2VyLWFjY291bnQtcmVtb3ZhbC1kb2VzLW5vdC1yZW1vdmUtaGlrYS1pbmZvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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