[Skip to main content](#vessel-content) # new shipping address updates billing address ## - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#67409](#67409) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") *[new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#67409 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* was created by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#67593](#67593) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Replied by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#67593 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* A further issue has been spotted. If an address different from the billing address has been entered and selected it doesn't appear on the user and admin emails. Instead the billing address is used for the shipping address even though the alternate address was selected. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 1 month ago [\#67656](#67656) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#67656 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* We don't have these problems on our end. Are you using the latest version of HikaShop ? If not, please update. If yes, please give a link to your shop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#67752](#67752) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Replied by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#67752 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* Thanks for replying I believe it is the latest version. the shop is on a temporary url currently and can be found here [ cavespidertemp1.co.uk/](http://cavespidertemp1.co.uk/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 1 month ago [\#67876](#67876) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#67876 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* I can indeed see a javascript error on your checkout page. I seems to be coming from the mootools javascript handling the payment methods. Could you remove the payment view from the checkout workflow and try again ? That should still redirect you to PayPal, but it will avoid the javascript issue. If that still doesn't work, then all I can think of is that it comes from the modifications that you applied to the view files of the checkout view. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#68290](#68290) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Replied by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#68290 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* Hi Thanks for the response To be honest, this is turning into a bit of a nightmare. We took the Payment out of the checkout workflow as you suggested. It didn't default to PayPal, it went straight to 'Thank you for your order'. I put the Payment back into the checkout workflow and now it won't appear on the cart at all and a purchase is no impossible. The PayPal plugin is published and configured. Needless to say it didn't resolve the original problem with the addresses either. I really do need someone to go through this with us. Apart from a few css errors, mostly yours, but not all, there are no Java errors showing in the Firefox error console. Your help would be really appreciated on this Please email crispin@cavespider.co.uk for log in details. Cheers Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 1 month ago [\#68483](#68483) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#68483 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* Hi, I can see PayPal on your checkout. But I'm not able to finish the order on your website. There is no error message displaying as to why it doesn't want to finish. That means that your template is missing the display of error messages: [ www.hikashop.com/en/support/documentatio...issues.html#messages](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#messages) Then it should display the error messages enabling us/you to fix the setting which is wrong. I can see that the address system is working properly on the checkout. I don't see why it wouldn't work properly for the emails. Did you modify the emails in any way ? The following user(s) said Thank You: [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#68774](#68774) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Replied by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#68774 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* Thank you for your response. Since I last posted I have made some changes including putting the message function into the templates. I have also resolved the issue with the addresses. I don't suppose you could tell me how to get the email address to appear in the content of the Admin email for the order? I have no idea why the PayPal plugin wouldn't display or work, but for reasons beyond me it now does. I did reload many of the related files, so that may have done the trick. There is still a problem though. When selecting a characteristic that is not the default nothing is put into the cart when the 'Order Now' button is clicked and the page jumps back to the home page rather than going to the cart page. If the default characteristic is changed then that will work and the others won't. Thanks for your help Crispin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 1 month ago [\#68940](#68940) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#68940 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* For the email to be in the email, that's not really complex. You can edit via the menu System->Emails and add such code: [ www.hikashop.com/forum/4-how-to/20592-em...n.html?lang=fr#25386](http://www.hikashop.com/forum/4-how-to/20592-email-customisation.html?lang=fr#25386) For the fact that the add to cart doesn't work properly, that's because of the view customization you did in the product page. The form of the page doesn't encompass anymore all the HTML of the product. Especially the hidden input fields where all the data is. It's a miracle that it works when you don't change the characteristic ![:p](/media/kunena/emoticons/14.png ":p") The following user(s) said Thank You: [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#69141](#69141) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Replied by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#69141 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* I've restored the original order and managed to keep the basic design the same. The designers probably won't be pleased, but then what can be done. It does seem to have resolved the problem, Thank you. I'll let you know how I get on with adding the email address to the admin order email. Cheers Crispin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")** - [![nikmackey's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7626-nikmackey "View nikmackey's Profile") Topic Author - [ Offline](/forum/user/7626-nikmackey) Less More - Posts: 60 - Thank you received: 1 - - 14 years 1 month ago [\#69190](#69190) by [nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile") Replied by *[nikmackey](/forum/user/7626-nikmackey "View nikmackey's Profile")* on topic *[Re: new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#69190 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* All working correctly it seems Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[further](/forum/user/10547-further "View further's Profile")** - [![further's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10547-further "View further's Profile") - [ Offline](/forum/user/10547-further) Less More - Posts: 20 - Thank you received: 0 - - 13 years 11 months ago [\#76793](#76793) by [further](/forum/user/10547-further "View further's Profile") Replied by *[further](/forum/user/10547-further "View further's Profile")* on topic *[new shipping address updates billing address](/forum/3-bug-report/67409-new-shipping-address-updates-billing-address#76793 "A minor issue but needs some attention. If a customer adds a new shipping address it adds the new address to the billing addresses. Not ideal but ok. The problem is that it selects the new address as the billing address. One has to be sharp eyed to spot this change if you didn't expect it. How can I ensure that the originally selected billing address remains the selected one even after a new shipping address has been added? Thanks Crispin")* Hi. I am having this same issue. You say you have "also resolved the issue with the addresses". Do you mind posting how you did that for me? I am sure it will be helpful for those finding this post with the same issue. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82NzQwOS1uZXctc2hpcHBpbmctYWRkcmVzcy11cGRhdGVzLWJpbGxpbmctYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.107 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)