[Skip to main content](#vessel-content) # Registration email not being sent ## - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 11 years 11 months ago [\#180067](#180067) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Registration email not being sent](/forum/3-bug-report/68101-registration-email-not-being-sent?start=20#180067 "I have run into a bit of a problem with Hikashop. It seems that when customers attempt to create their accounts, it all goes well until the part where the software sends them the registration email....")* Turn off the "Multiple part" option of the HikaShop configuration and try again. If that doesn't help, please contact your hosting company with a screenshot of the Emails options of your joomla configuration and a screenshot of the Emails options of your HikaShop configuration and ask them what is the problem with the emails not being sent by the email server. They should be able to tell you. The following user(s) said Thank You: [keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82ODEwMS1yZWdpc3RyYXRpb24tZW1haWwtbm90LWJlaW5nLXNlbnQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile")** - [![keithstanley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29843-keithstanley "View keithstanley's Profile") - [ Offline](/forum/user/29843-keithstanley) Less More - Posts: 45 - Thank you received: 1 - - 11 years 11 months ago [\#180123](#180123) by [keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile") Replied by *[keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile")* on topic *[Registration email not being sent](/forum/3-bug-report/68101-registration-email-not-being-sent?start=20#180123 "I have run into a bit of a problem with Hikashop. It seems that when customers attempt to create their accounts, it all goes well until the part where the software sends them the registration email....")* Thanks for the quick reply.... When you say "Turn off the "Multiple part" option of the HikaShop configuration and try again." Where is the "Multiple part" option ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82ODEwMS1yZWdpc3RyYXRpb24tZW1haWwtbm90LWJlaW5nLXNlbnQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile")** - [![keithstanley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29843-keithstanley "View keithstanley's Profile") - [ Offline](/forum/user/29843-keithstanley) Less More - Posts: 45 - Thank you received: 1 - - 11 years 11 months ago [\#180125](#180125) by [keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile") Replied by *[keithstanley](/forum/user/29843-keithstanley "View keithstanley's Profile")* on topic *[Registration email not being sent](/forum/3-bug-report/68101-registration-email-not-being-sent?start=20#180125 "I have run into a bit of a problem with Hikashop. It seems that when customers attempt to create their accounts, it all goes well until the part where the software sends them the registration email....")* I have found where to "Turn off the "Multiple part" option of the HikaShop configuration, it is the last option in Hikashop --- Configuration --- Email It did not solve the problem so I am sending screenshots of my Hikashop and Joomla email configurations to my hosting provider to see what they can recommend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82ODEwMS1yZWdpc3RyYXRpb24tZW1haWwtbm90LWJlaW5nLXNlbnQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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