[Skip to main content](#vessel-content) # Client information not being saved on back end ## - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 3 weeks ago [\#69077](#69077) by [dankron](/forum/user/7331-dankron "View dankron's Profile") *[Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69077 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* was created by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan - [ ![Screen_Shot_2012-10-08_at_11_17_17_AM.png](/forum/attachment/6167) ](/forum/attachment/6167 "...1_17_17_AM.png") [ ](/forum/attachment/6167?download=1 "...1_17_17_AM.png") - [ ![Screen_Shot_2012-10-08_at_11_16_56_AM.png](/forum/attachment/6168) ](/forum/attachment/6168 "...1_16_56_AM.png") [ ](/forum/attachment/6168?download=1 "...1_16_56_AM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 weeks ago [\#69226](#69226) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69226 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* Hi, Can you try to fill an order with the debug mode of the joomla configuration turned on ? Do you have any error ? Could you also do a screenshot of the option page of that custom field ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 3 weeks ago [\#69227](#69227) by [dankron](/forum/user/7331-dankron "View dankron's Profile") Replied by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69227 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* for some reason when i turn debug mode on in joomla all i get its a blank page... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 weeks ago [\#69228](#69228) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69228 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* Then please also set to maximum the "error reporting" option of the joomla configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 3 weeks ago [\#69229](#69229) by [dankron](/forum/user/7331-dankron "View dankron's Profile") Replied by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69229 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* no luck still blank page Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 weeks ago [\#69232](#69232) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69232 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* Please please look at the PHP error log of your website for the error resulting in that blank page. If you don't know how to, you can ask your hosting company. The following user(s) said Thank You: [dankron](/forum/user/7331-dankron "View dankron's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 3 weeks ago [\#69234](#69234) by [dankron](/forum/user/7331-dankron "View dankron's Profile") Replied by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69234 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* i'll have a look and get back to you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[dankron](/forum/user/7331-dankron "View dankron's Profile")** - [![dankron's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7331-dankron "View dankron's Profile") Topic Author - [ Offline](/forum/user/7331-dankron) Less More - Posts: 16 - Thank you received: 1 - - 14 years 3 weeks ago [\#69327](#69327) by [dankron](/forum/user/7331-dankron "View dankron's Profile") Replied by *[dankron](/forum/user/7331-dankron "View dankron's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69327 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* ok i've managed to find the problem, it was a problem with filed name not being the same as DB, that is fixed but now i'm getting the following errors: Notice: Undefined property: stdClass::$customtext_151_2_00_30 in /home/cljaedu/public_html/media/com_hikashop/mail/order_creation_notification.html.modified.php on line 125 Notice: Undefined property: stdClass::$customtext_80_10_44_27 in /home/cljaedu/public_html/media/com_hikashop/mail/order_creation_notification.html.modified.php on line 125 Notice: Undefined property: stdClass::$customtext_80_10_52_17 in /home/cljaedu/public_html/media/com_hikashop/mail/order_creation_notification.html.modified.php on line 125 Notice: Undefined property: stdClass::$customtext_80_11_13_53 in /home/cljaedu/public_html/media/com_hikashop/mail/order_creation_notification.html.modified.php on line 125 These are the fields that are hidden by the custom filed selection. when i click yes on the answer those fileds are hidden from the user. bit now hikashop complains that they are missing... - [ ![Screen_Shot_2012-10-09_at_11_31_33_PM.png](/forum/attachment/6195) ](/forum/attachment/6195 "...1_31_33_PM.png") [ ](/forum/attachment/6195?download=1 "...1_31_33_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 weeks ago [\#69475](#69475) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Client information not being saved on back end](/forum/3-bug-report/69077-client-information-not-being-saved-on-back-end#69475 "hi guy, i have shopping cart, and i'm using custom fields to display some extra registry information. On one of the custom filed i have a question that asks the user what are they applying for, depending on what they answer other custom fields show up, but for some reason if they click YES, on this question their contact details will come up as black on the back end and even on eway, but if they click NO everything works fine. I've checked all custom fields and everything seems to be fine, can anyone help me with this? I've attached a couple of test screen shots one click YES on the custom filed you will see there is no shipping or billing address, the other clicking NO and it comes with all the info. cheers, dan")* Custom text fields cannot have any information in them. So it's normal that it displays these errors as the data must be missing in the database. Please try to delete your custom field and recreate it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC82OTA3Ny1jbGllbnQtaW5mb3JtYXRpb24tbm90LWJlaW5nLXNhdmVkLW9uLWJhY2stZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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