[Skip to main content](#vessel-content) # New Billing or Shipping Address re-directs > index ## - **[spoOx](/forum/user/964-spoox "View spoOx's Profile")** - [![spoOx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/964-spoox "View spoOx's Profile") Topic Author - [ Offline](/forum/user/964-spoox) Less More - Posts: 45 - Thank you received: 0 - - 15 years 9 months ago [\#7013](#7013) by [spoOx](/forum/user/964-spoox "View spoOx's Profile") *[New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7013 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* was created by *[spoOx](/forum/user/964-spoox "View spoOx's Profile")* Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js ![:unsure:](/media/kunena/emoticons/18.png ":unsure:") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 9 months ago [\#7016](#7016) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7016 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* Hi, It's probably because something uses jquery on your website without calling the noConflict function: [ forum.joomla.org/viewtopic.php?t=283215](http://forum.joomla.org/viewtopic.php?t=283215) Normally, adding a call to it where jquery is used just after jquery is added to the document should solve the problem: $document = &JFactory::getDocument(); $document->addCustomTag( '<script type="text/javascript">jQuery.noConflict();</script>' ); It's a well known incompatibility problem between mootools (the js library of joomla) and jquery which some components/templates use. It creates problem in the initialisation of mootools on the page which breaks the modal box used in HikaShop. Unfortunately, we can't do nothing on our end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[spoOx](/forum/user/964-spoox "View spoOx's Profile")** - [![spoOx's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/964-spoox "View spoOx's Profile") Topic Author - [ Offline](/forum/user/964-spoox) Less More - Posts: 45 - Thank you received: 0 - - 15 years 9 months ago [\#7017](#7017) by [spoOx](/forum/user/964-spoox "View spoOx's Profile") Replied by *[spoOx](/forum/user/964-spoox "View spoOx's Profile")* on topic *[Re: New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7017 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* perfect! thanks nicolas very much appreciated ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pin](/forum/user/1041-pin "View pin's Profile")** - [![pin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1041-pin "View pin's Profile") - [ Offline](/forum/user/1041-pin) Less More - Posts: 2 - Thank you received: 0 - - 15 years 9 months ago [\#7612](#7612) by [pin](/forum/user/1041-pin "View pin's Profile") Replied by *[pin](/forum/user/1041-pin "View pin's Profile")* on topic *[Re: New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7612 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* I have the same problem on [ teapus.com/index.php/he/tea-academy.html](http://teapus.com/index.php/he/tea-academy.html) It happed since the upgrade to Essential How do i fix it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 9 months ago [\#7617](#7617) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7617 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* I couldn't access the address selection screen as I'm not able to login to your website. I could see however that you don't have jQuery but that you have twice mootools defined in your JS. One by your template and one by the roknavmenu module Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[pin](/forum/user/1041-pin "View pin's Profile")** - [![pin's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1041-pin "View pin's Profile") - [ Offline](/forum/user/1041-pin) Less More - Posts: 2 - Thank you received: 0 - - 15 years 9 months ago - 15 years 9 months ago [\#7620](#7620) by [pin](/forum/user/1041-pin "View pin's Profile") Replied by *[pin](/forum/user/1041-pin "View pin's Profile")* on topic *[Re: New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7620 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* I just add the login Module and i can see your account in the control panel In what file do i add: > $document = &JFactory::getDocument(); > $document->addCustomTag( '<script type="text/javascript">jQuery.noConflict();</script>' ); Last edit: 15 years 9 months ago by [pin](/forum/user/1041-pin "View pin's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 9 months ago [\#7623](#7623) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: New Billing or Shipping Address re-directs > index](/forum/3-bug-report/7013-new-billing-or-shipping-address-re-directs-index#7623 "Hi, On the checkout when I try to add a new billing or shipping address, I am redirected to index.php of the site.. I am testing it on localhost so can't show you unfortunately... I do notice that in Internet Explorer there is an error: "Object doesn't support this property or method" modal.js line 1. and same in; mootools-core.js :unsure:")* Yes. The account was created, but I can't use it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDEzLW5ldy1iaWxsaW5nLW9yLXNoaXBwaW5nLWFkZHJlc3MtcmUtZGlyZWN0cy1pbmRleD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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