[Skip to main content](#vessel-content) # Cart won't progress past step 0 ## - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 weeks ago [\#70878](#70878) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") *[Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70878 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* was created by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is [ notascratch.com](http://notascratch.com). Thanks in advance, Luke - [ ![hika.jpg](/forum/attachment/6370) ](/forum/attachment/6370 "hika.jpg") [ ](/forum/attachment/6370?download=1 "hika.jpg") - [ ![hika_cart.jpg](/forum/attachment/6371) ](/forum/attachment/6371 "hika_cart.jpg") [ ](/forum/attachment/6371?download=1 "hika_cart.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 weeks ago [\#70912](#70912) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70912 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* Hi, I just tried to checkout on your website, and everything seems to be working fine. For the space, try to apply this property in HikaShop > Configuration > Display the frontend default css: Code: .hikashop_registration_address_info_line{ display: none; } Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 weeks ago [\#70929](#70929) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70929 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* Thanks for that but I'm still stuck. I have all cache cleared, plus user records from hika and joomla, plus removal of all orders. The checkout does this: - checkout - step 1 - step 2 (this is after the shipping is confirmed) - step 0 (with unknown error) I'm still facing this problem. I have the backend set up like in the attachment. Luke - [ ![checkout_2012-10-19.png](/forum/attachment/6381) ](/forum/attachment/6381 "...2012-10-19.png") [ ](/forum/attachment/6381?download=1 "...2012-10-19.png") - [ ![step1.png](/forum/attachment/6382) ](/forum/attachment/6382 "step1.png") [ ](/forum/attachment/6382?download=1 "step1.png") - [ ![step2.png](/forum/attachment/6383) ](/forum/attachment/6383 "step2.png") [ ](/forum/attachment/6383?download=1 "step2.png") - [ ![step0.png](/forum/attachment/6384) ](/forum/attachment/6384 "step0.png") [ ](/forum/attachment/6384?download=1 "step0.png") - [ ![backend.png](/forum/attachment/6385) ](/forum/attachment/6385 "backend.png") [ ](/forum/attachment/6385?download=1 "backend.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 weeks ago [\#70931](#70931) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70931 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* It seems to me that because step 1 moves to step 2 with the confirmation of the shipping, and there being only 3 steps (address, shipping, payment) that this extra step puts it off course. So it reverts to step 0. Any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 weeks ago [\#70933](#70933) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70933 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* Can you try with another browser ? On my end I'm going to the Paypal website, look at this screenshot: [ ![tmp_2012-10-19-3.png](/forum/attachment/6386) ](/forum/attachment/6386 "...12-10-19-3.png") - [ ![tmp_2012-10-19-3.png](/forum/attachment/6386) ](/forum/attachment/6386 "...12-10-19-3.png") [ ](/forum/attachment/6386?download=1 "...12-10-19-3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 weeks ago [\#70935](#70935) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70935 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* This is odd. It works now (on firefox and then on chrome). I am seeing that there are two steps now for the address stage, which there weren't when I was trying it before. Does Hikashop cache over time because this either resolves itself with time or by you putting an order through. Mine was a repeated problem. Also, I would like to update the step titled 'login' in the progress bar to read 'details' - is this in the language file too? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 weeks ago [\#70936](#70936) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70936 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* Yes, the translations related on the checkout start with "HIKASHOP_CHECKOUT_" in the language file. The following user(s) said Thank You: [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 weeks ago [\#70939](#70939) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70939 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* Thanks Xavier. I don't quite know what is happening as new browsers show no problems. Chrome seems to be hanging onto something which is screwing it up and not asking for the billing address stage - no idea why. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 weeks ago [\#70941](#70941) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Cart won't progress past step 0](/forum/3-bug-report/70878-cart-wont-progress-past-step-0#70941 "Hi, Until recently my cart was working fine but it just died on me when trying to remove the login section the process. I did as another user did and set login to 'no', and also to 'no registration'. I edited the language files to remove the text (but not the '') for LOGIN_OR_REGISTER_ACCOUNT, HIKA_REGISTRATION, ADDRESS_INFORMATION, and modify HIKA_REGISTER to read 'next'. Please see the hika.jpg attachment for what I see, and the hika_cart.jpg for my cart set up. I am stuck and I can't make sales. I have a hika business account and would really appreciate a quick response. My url is notascratch.com . Thanks in advance, Luke")* Right, in case anyone else has this issue. It is with the browser and clearing the cache not making a difference (it stores checkout details) until the browser is completely restarted. Then it's clean and good to go. Thanks again Xavier. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MDg3OC1jYXJ0LXdvbnQtcHJvZ3Jlc3MtcGFzdC1zdGVwLTA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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