[Skip to main content](#vessel-content) # Shipping ## - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 1 week ago [\#71381](#71381) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") *[Shipping](/forum/3-bug-report/71381-shipping#71381 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* was created by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything above zero then the shipping method is not shown. None of my products have a weight listed, interesting if I say 'Yes' to "Include virtual product price" then it never shows the shipping method. Thanks Iain [ ![screen_2012-10-22.png](/forum/attachment/6397) ](/forum/attachment/6397 "...2012-10-22.png") - [ ![screen_2012-10-22.png](/forum/attachment/6397) ](/forum/attachment/6397 "...2012-10-22.png") [ ](/forum/attachment/6397?download=1 "...2012-10-22.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 1 week ago [\#71414](#71414) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#71414 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Hi, Can you follow the [ FAQ](http://www.hikashop.com/fr/support/documentation/106-faq.html#shipping) and tell me if it solved your problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 1 week ago [\#71428](#71428) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#71428 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Hello, Thank you but I have been down that list already and no joy. I have added a part to my cart, the value of the part is £60.00 and the system will only show me the 2 shipping methods which are £0-£50. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 1 week ago [\#71522](#71522) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#71522 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Hi, Then if you couldn't find which point of the FAQ was the problem, please post a screenshot of each shipping methods options and of your product settings so that we can see what you're doing wrong. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 1 week ago [\#71571](#71571) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#71571 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Please find below each shot of my shipping methods. [ ![screen_2012-10-23.png](/forum/attachment/6424) ](/forum/attachment/6424 "...2012-10-23.png") - [ ![screen_2012-10-23.png](/forum/attachment/6424) ](/forum/attachment/6424 "...2012-10-23.png") [ ](/forum/attachment/6424?download=1 "...2012-10-23.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 1 week ago - 14 years 1 week ago [\#71773](#71773) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#71773 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Hi, I was wondering what might be wrong, I have looked into it further and tried other options but can't seem to get it to work. Please ignore the attachment, it is for a different post. Iain - [ ![screen_2012-10-24.png](/forum/attachment/6438) ](/forum/attachment/6438 "...2012-10-24.png") [ ](/forum/attachment/6438?download=1 "...2012-10-24.png") Last edit: 14 years 1 week ago by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 1 week ago [\#72115](#72115) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#72115 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Mmm. I don't understand your problem actually. If you have one product costing £60 in your cart, it's normal that you only see during the checkout the Royal Mail and Royal Mail tracked shipping methods for the price range £50-£100. The goal of the price ranges IS to not display the shipping method outside that range. So I don't understand what you want to do ? Because if you want to display them all during the checkout, just don't set any price range in them and they will all display. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 1 week ago [\#72124](#72124) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#72124 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* My aim is to only show the shipping methods which are in that price range. I understand that it normal for it to only show the shipping method between price range of £50-£100. But mine doesn't, it will ONLY show the £0-£50. Which I don't want. The price ranges are not working. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 1 week ago [\#72126](#72126) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#72126 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* As you can see from this screen shot, for some reason it will not show the next shipping bracket and keeps showing the wrong one. [ ![screen_2012-10-25.png](/forum/attachment/6465) ](/forum/attachment/6465 "...2012-10-25.png") Thanks Iain - [ ![screen_2012-10-25.png](/forum/attachment/6465) ](/forum/attachment/6465 "...2012-10-25.png") [ ](/forum/attachment/6465?download=1 "...2012-10-25.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 1 week ago [\#72418](#72418) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#72418 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* Hi Just make sure that either you have a weight specified in your products or that the option "Include virtual product price" of all your shipping methods is turned on and that should work properly. If the option "Include virtual product price" does work for you for some strange reason, just set a weight in your product and that will definitely make it work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")** - [![mad-q's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4784-mad-q "View mad-q's Profile") Topic Author - [ Offline](/forum/user/4784-mad-q) Less More - Posts: 234 - Thank you received: 4 - - 14 years 5 days ago [\#72657](#72657) by [mad-q](/forum/user/4784-mad-q "View mad-q's Profile") Replied by *[mad-q](/forum/user/4784-mad-q "View mad-q's Profile")* on topic *[Re: Shipping](/forum/3-bug-report/71381-shipping#72657 "Hello, I am having the same problem but it only hides the shipping method when I enter a minimum value. If I set this to zero then not a problem I can see the shipping method. If I set it at anything...")* You star. Thank you so much. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MTM4MS1zaGlwcGluZz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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