[Skip to main content](#vessel-content) # Shipping isn't working! ## - **[LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile")** - [![LeslieNeedsHelp's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile") Topic Author - [ Offline](/forum/user/9650-leslieneedshelp) Less More - Posts: 42 - Thank you received: 0 - - 13 years 11 months ago [\#73482](#73482) by [LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile") *[Shipping isn't working!](/forum/3-bug-report/73482-shipping-isnt-working#73482 "I have two plugins enabled Manual and Canada Post.. the sales that have gone through with the manual plugin have worked just fine but the ones that have to go with expedited (Canada Post) doesn't charge anything for shipping. When I test it out it shows the expedited price correctly.. but when the sale goes through the shipping charge isn't added to the total amount. What could this be due to?? My website is www.atozalpacas.com Thanks!")* was created by *[LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile")* I have two plugins enabled Manual and Canada Post.. the sales that have gone through with the manual plugin have worked just fine but the ones that have to go with expedited (Canada Post) doesn't charge anything for shipping. When I test it out it shows the expedited price correctly.. but when the sale goes through the shipping charge isn't added to the total amount. What could this be due to?? My website is [ www.atozalpacas.com](http://www.atozalpacas.com) Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MzQ4Mi1zaGlwcGluZy1pc250LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 13 years 11 months ago [\#73669](#73669) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: Shipping isn't working!](/forum/3-bug-report/73482-shipping-isnt-working#73669 "I have two plugins enabled Manual and Canada Post.. the sales that have gone through with the manual plugin have worked just fine but the ones that have to go with expedited (Canada Post) doesn't charge anything for shipping. When I test it out it shows the expedited price correctly.. but when the sale goes through the shipping charge isn't added to the total amount. What could this be due to?? My website is www.atozalpacas.com Thanks!")* Hi there, I'm not sure I understand what's the problem. I just tried and the LetterMail - Canada shipping method is added to the total amount. So is the problem about the Canada post method not showing (because I only see one shipping method) or is about something else? To be sure, do you have a weight configured on every product and are you testing with a valid Canadian address? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MzQ4Mi1zaGlwcGluZy1pc250LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile")** - [![LeslieNeedsHelp's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile") Topic Author - [ Offline](/forum/user/9650-leslieneedshelp) Less More - Posts: 42 - Thank you received: 0 - - 13 years 11 months ago - 13 years 11 months ago [\#73766](#73766) by [LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile") Replied by *[LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile")* on topic *[Re: Shipping isn't working!](/forum/3-bug-report/73482-shipping-isnt-working#73766 "I have two plugins enabled Manual and Canada Post.. the sales that have gone through with the manual plugin have worked just fine but the ones that have to go with expedited (Canada Post) doesn't charge anything for shipping. When I test it out it shows the expedited price correctly.. but when the sale goes through the shipping charge isn't added to the total amount. What could this be due to?? My website is www.atozalpacas.com Thanks!")* Hi Eliot! I just sent you a pm about this.. I'm hoping I've made myself clear. When I test it from my end I can see the shipping too.. which is why it makes it really strange that I'm getting orders (2 now) that have $0.00 added for shipping. I don't have free shipping enabled.. and don't want to be offering free shipping. I do have the weights configured, yes ![:)](/media/kunena/emoticons/8.png ":)") Last edit: 13 years 11 months ago by [LeslieNeedsHelp](/forum/user/9650-leslieneedshelp "View LeslieNeedsHelp's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MzQ4Mi1zaGlwcGluZy1pc250LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 13 years 11 months ago [\#74076](#74076) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Shipping isn't working!](/forum/3-bug-report/73482-shipping-isnt-working#74076 "I have two plugins enabled Manual and Canada Post.. the sales that have gone through with the manual plugin have worked just fine but the ones that have to go with expedited (Canada Post) doesn't charge anything for shipping. When I test it out it shows the expedited price correctly.. but when the sale goes through the shipping charge isn't added to the total amount. What could this be due to?? My website is www.atozalpacas.com Thanks!")* Hi, just make sure that the "force shipping regardless of weight" option of the configuration is turned on in the configuration. That way, if by mistake a product doesn't have a weight it will still apply shipping or won't let the customers proceed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83MzQ4Mi1zaGlwcGluZy1pc250LXdvcmtpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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