[Skip to main content](#vessel-content) # Created orders after customer does not complete ## - **[keith181](/forum/user/932-keith181 "View keith181's Profile")** - [![keith181's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/932-keith181 "View keith181's Profile") Topic Author - [ Offline](/forum/user/932-keith181) Less More - Posts: 4 - Thank you received: 0 - - 15 years 8 months ago [\#7411](#7411) by [keith181](/forum/user/932-keith181 "View keith181's Profile") *[Created orders after customer does not complete](/forum/3-bug-report/7411-created-orders-after-customer-does-not-complete#7411 "I am just testing Hikashop and have processed several orders but not completed the paypal payment. I then receive an email with a link to the order (customer). I find that i can bring this order up on...")* was created by *[keith181](/forum/user/932-keith181 "View keith181's Profile")* I am just testing Hikashop and have processed several orders but not completed the paypal payment. I then receive an email with a link to the order (customer). I find that i can bring this order up on the front end. I am having trouble working out how a customer can complete this order at a later date. I thought the order may have proceed to payment or the email would take them back to PayPal to complete payment. Thank you in advance for any advice on this great product Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NDExLWNyZWF0ZWQtb3JkZXJzLWFmdGVyLWN1c3RvbWVyLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 15 years 8 months ago [\#7416](#7416) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Created orders after customer does not complete](/forum/3-bug-report/7411-created-orders-after-customer-does-not-complete#7416 "I am just testing Hikashop and have processed several orders but not completed the paypal payment. I then receive an email with a link to the order (customer). I find that i can bring this order up on...")* In the config , you have the option "Payment of orders not paid immediately" which have to be turned on for that (only in commercial versions). Then, on the listing of the orders, the user will be able to click on a button to access the paypal payment screen again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NDExLWNyZWF0ZWQtb3JkZXJzLWFmdGVyLWN1c3RvbWVyLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[keith181](/forum/user/932-keith181 "View keith181's Profile")** - [![keith181's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/932-keith181 "View keith181's Profile") Topic Author - [ Offline](/forum/user/932-keith181) Less More - Posts: 4 - Thank you received: 0 - - 15 years 8 months ago [\#7418](#7418) by [keith181](/forum/user/932-keith181 "View keith181's Profile") Replied by *[keith181](/forum/user/932-keith181 "View keith181's Profile")* on topic *[Re: Created orders after customer does not complete](/forum/3-bug-report/7411-created-orders-after-customer-does-not-complete#7418 "I am just testing Hikashop and have processed several orders but not completed the paypal payment. I then receive an email with a link to the order (customer). I find that i can bring this order up on...")* Hi Thanks for the quick response i will upgrade Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NDExLWNyZWF0ZWQtb3JkZXJzLWFmdGVyLWN1c3RvbWVyLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[keith181](/forum/user/932-keith181 "View keith181's Profile")** - [![keith181's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/932-keith181 "View keith181's Profile") Topic Author - [ Offline](/forum/user/932-keith181) Less More - Posts: 4 - Thank you received: 0 - - 15 years 8 months ago [\#7673](#7673) by [keith181](/forum/user/932-keith181 "View keith181's Profile") Replied by *[keith181](/forum/user/932-keith181 "View keith181's Profile")* on topic *[Re: Created orders after customer does not complete](/forum/3-bug-report/7411-created-orders-after-customer-does-not-complete#7673 "I am just testing Hikashop and have processed several orders but not completed the paypal payment. I then receive an email with a link to the order (customer). I find that i can bring this order up on...")* Hi I have just upgraded to essential to solve the above problem of paying later.I notice that the link in the email to customers for order created takes them to the order(where there is no pay now) he would have to hit the back button to go to my orders where payment is available. I do not find this very intuitive and could confuse the customer. Could we have the link take them to my orders? Is it also possible to personalise text in email sent to customer? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NDExLWNyZWF0ZWQtb3JkZXJzLWFmdGVyLWN1c3RvbWVyLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 15 years 8 months ago [\#7679](#7679) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Created orders after customer does not complete](/forum/3-bug-report/7411-created-orders-after-customer-does-not-complete#7679 "I am just testing Hikashop and have processed several orders but not completed the paypal payment. I then receive an email with a link to the order (customer). I find that i can bring this order up on...")* Yes. The email texts can be changed in the translation file of hikashop in the config under the tab languages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NDExLWNyZWF0ZWQtb3JkZXJzLWFmdGVyLWN1c3RvbWVyLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.109 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)