[Skip to main content](#vessel-content) # Order file uploads not saved ## - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 6 days ago [\#75123](#75123) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75123 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* was created by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 5 days ago [\#75211](#75211) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75211 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, The uploaded file can be found in the backend, in the order form. I you added the custom field to upload on a product, then you will find the file in the product listing. If the custom field is in the checkout, then you will find the file in the additional informations. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 5 days ago [\#75366](#75366) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75366 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi Xavier, Thanks for your reply. Unfortunately I am still not seeing it. To test this myself I attempted to process an order at my website [ notascratch.com/custom-4-4s/product/98-custom-photo](http://notascratch.com/custom-4-4s/product/98-custom-photo). I have uploaded a file and added in some details - the question "does this show?". I took the order through to the Paypal payment page, ensuring that the order was placed. If you look at the attachments you will see that the email notes the details question but not the file upload. The backend of the order shows neither. Can you advise please? I have customer orders in the backend arriving without uploads and details - I then have to email them and request they send via email, which is unprofessional. I use Hikashop Business version. Thanks, Luke - [ ![email.jpg](/forum/attachment/6795) ](/forum/attachment/6795 "email.jpg") [ ](/forum/attachment/6795?download=1 "email.jpg") - [ ![backend.jpg](/forum/attachment/6796) ](/forum/attachment/6796 "backend.jpg") [ ](/forum/attachment/6796?download=1 "backend.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 5 days ago [\#75455](#75455) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75455 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, The email you're showing is the order admin notification. The files are not displayed in the notification email sent to the administrator. The are only in the order status notification email setn to the user when the order is confirmed. On your backend, your order is not confirmed. The files links will only display when the order is confirmed. IF the order is not confirmed automatically by PayPal after the payment is done, you should read that: [ www.hikashop.com/en/support/documentatio...or.html#notification](http://www.hikashop.com/en/support/documentation/integrated-documentation/33-hikashop-payment-paypal-error.html#notification) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 4 days ago [\#75496](#75496) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Re: Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75496 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, Sorry, that's not happening. I have created an order and seen it through to confirmed status, even transferring the money. I can verify that the confirmed order email to the customer shows that the file is attached BUT it links to a wrong location. AND the backend for the admin does not show anything about either the details or the upload. Please check the attachments. It doesn't work. Please help. Luke - [ ![customer_confirmed_order_status_email_with_file_link.png](/forum/attachment/6827) ](/forum/attachment/6827 "..._file_link.png") [ ](/forum/attachment/6827?download=1 "..._file_link.png") - [ ![customer_confirmed_order_status_email_with_file_link_-_where_the_link_goes.png](/forum/attachment/6828) ](/forum/attachment/6828 "..._link_goes.png") [ ](/forum/attachment/6828?download=1 "..._link_goes.png") - [ ![admin_backend.png](/forum/attachment/6829) ](/forum/attachment/6829 "admin_backend.png") [ ](/forum/attachment/6829?download=1 "admin_backend.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 4 days ago [\#75616](#75616) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75616 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, What is the link of the file in the email ? Could you give the URL please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 3 days ago [\#75654](#75654) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75654 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, The URL is [ notascratch.com/custom-4-4s/order/downlo...Zmx5MV9sYXJnZS5qcGc=](http://notascratch.com/custom-4-4s/order/download/field_table-item/field_namekey-dXBsb2Fkcw==/name-Y2FzZV9jaGVycnlfYnV0dGVyZmx5MV9sYXJnZS5qcGc=) Luke Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 2 days ago [\#75896](#75896) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#75896 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, The problem seems to come from the fact that your order is not assigned to the user with which you're logged on your website. As you can see here [ www.hikashop.com/media/kunena/attachment...re\_the\_link\_goes.png](http://www.hikashop.com/media/kunena/attachments/7907/customer_confirmed_order_status_email_with_file_link_-_where_the_link_goes.png) the user with which you're logged in doesn't have any orders. Note that you're opening the confirmation order of your customer, so it tries to look for the file on the frontend as you being the customer. If you click on the link in the order admin notification email, it will be as an administrator and will download it via the backend as you being the administrator. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")** - [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") Topic Author - [ Offline](/forum/user/7907-lukehold) Less More - Posts: 57 - Thank you received: 0 - - 14 years 2 days ago [\#76004](#76004) by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") Replied by *[lukehold](/forum/user/7907-lukehold "View lukehold's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#76004 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, Thanks for continuing to help. So, it seems like the image is viewable from the email, since it will download it as an administrator. But are you confirming that it isn't available in the backend, as attached to the order? You recall the screenshot I provided didn't show it. Luke Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 1 day ago [\#76181](#76181) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#76181 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, No the item custom fields will display on the order page. That is, unless you turned off the back end listing display of the custom field, in which case the custom item field would indeed not display in the products listing of the order on the back end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 1 week ago [\#131251](#131251) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131251 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hello, I am having a very similar issue. We updated to the latest release of Hikashop Business and now the email links to the custom file upload field doesn't work, it takes me to the frontend of our website showing a summary of orders, rather than downloading the uploaded file. website is [ www.quickcheapprint.co.nz](http://www.quickcheapprint.co.nz). Would you be able to check whats going wrong for me? the URL link in the admin notification email looks like this: [ quickcheapprint.co.nz/index.php/posters/...ODUyOTI5MzI0LmpwZw==](http://quickcheapprint.co.nz/index.php/posters/postersa4/order/download/field_table-item/field_namekey-dXBsb2FkZmlsZXM=/name-aW1hZ2VfODUyOTI5MzI0LmpwZw==) Help please... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 1 week ago [\#131324](#131324) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131324 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, Thanks to give us a screenshot of your custom field configuration, we will try to reproduce the problem on our end. When you try to download, is your session still valid on the browser ? Or you have to re-connect to the website ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 1 week ago [\#131396](#131396) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131396 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi Xavier, here is the screenshot of our custom field config. The strange thing is that whilst we were on 2.2 Hikashop it was working good and those older confirmation emails still have the link that works. Since we are on 2.2.2, it now doesn't work like it did. I have just done some more testing, and if you log in as the user who placed the order, you can access the file using the link in the email. Screenshot attached of the email we are clicking the link in. Let me know if you need any other details to help, I can give you login if you need it. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 6 days ago [\#131450](#131450) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131450 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, So when logged in, it's working fine. But if you are not logged in, it display the orders and nothing else which can say to the customer that he has to be connected in order to download the file. I have added this issue on our todo list, we will correct that for a future release. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 6 days ago [\#131465](#131465) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131465 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, Can you edit the file : "*\\media\\com\_hikashop\\mail\\**order\_admin\_notification.preload.php***" and change the line : Code: echo $sep . $fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField, $data->order->$fieldName); by : Code: echo $sep . $fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField, $data->order->$fieldName,'admin_email'); And test it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 6 days ago - 13 years 6 days ago [\#131517](#131517) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131517 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi Xavier, Not quite, it only works if you are logged in as the user who made the order and uploaded the file. This is no good because the file is part of the order, and we (as administrators) then need to access that file by clicking on the link in the confirmation email which currently just takes us to an order summary list (as in my screenshot in the post above), it doesn't download the file... Last edit: 13 years 6 days ago by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile"). Reason: clarification Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 6 days ago [\#131521](#131521) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131521 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hello Mohamed, I just tried that code mod and it didn't seem to alter anything. I tried it without logging in and also with logging in as administrator to the front end, and also the backend. What do you think is happening? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 3 days ago [\#131890](#131890) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131890 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Could someone give us some help with this issue please, its very frustrating... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 2 days ago - 13 years 2 days ago [\#131943](#131943) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131943 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, You have to test with a new order. The fix change the way that the links are made, if you use an old email, it is logical that the link which wasn't good is still not good. So please create a new order to have the new email with a working link. More than that, please understand that you have posted Friday night and Monday (11th November) was a day off. The support team have to take some rest too ![:)](/media/kunena/emoticons/3.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 13 years 2 days ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 2 days ago [\#131945](#131945) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved#131945 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Jerome, we are in New Zealand so had no idea about a day off, sorry to pressure you. I did make a new order but it didn't make any difference. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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