[Skip to main content](#vessel-content) # Order file uploads not saved ## - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 2 days ago [\#131947](#131947) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#131947 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Actually, I have just looked at the link in the email between the old ones that worked, and the new ones that don't. On the new ones, the word "administrator" is missing from the link before /index.php. I'll look into that and see if I can add it into the php file. Would that work do you think? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 2 days ago [\#132107](#132107) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132107 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* ok, that didn't work. Here is the difference between links from a old order that worked and a new one that doesn't. WORKING LINK: [ www.quickcheapprint.co.nz/administrator/...bV81OTkzODk3NTEucG5n](http://www.quickcheapprint.co.nz/administrator/index.php?option=com_hikashop&ctrl=order&task=download&field_table=item&field_namekey=dXBsb2FkZmlsZXM%3D&name=c3BhbV81OTkzODk3NTEucG5n) NOT WORKING LINK THAT WE GET NOW: [ www.quickcheapprint.co.nz/index.php/pape...X18zMDU2ODMyNzEucGRm](http://www.quickcheapprint.co.nz/index.php/paper-printing/a4-paper-printing/order/download/field_table-item/field_namekey-dXBsb2FkZmlsZXM=/name-d2F0ZXJfYWxjaGVteV9zcGlydWxpbmFfbGFiZWxfX18zMDU2ODMyNzEucGRm) Does that help you? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 1 day ago [\#132148](#132148) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132148 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, Can you just precise the email please. It might be a problem with the new template. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 1 day ago [\#132265](#132265) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132265 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, I'm sorry, what do you mean "precise the email" ?? I have attached a PDF of the email if that is what you meant? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 1 day ago [\#132291](#132291) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132291 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, I can't open your PDF (I just got some ads for adobe). Please precise the context of your email... You know, there are several emails send by HikaShop, I just want to know : which email you are talking about ![:)](/media/kunena/emoticons/3.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 1 day ago [\#132296](#132296) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132296 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Sorry about that, seems when I saved the email as a PDF it did some wierd format. The email is the notification email sent to the administrator to say there has been an order created on our website. It has a summary of the order and a link to the file the user has uploaded as part of their order. (we are a printing business so when a user makes a order, they upload their print file as part of the order). We then try to click on the link to get the file - this is where the problem is. I have attached a new PDF of the email, this one will work ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 21 hours ago [\#132328](#132328) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132328 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Thanks, it is much better ![:)](/media/kunena/emoticons/3.png ":)") So the email is : order_admin_notification The fact is that, the link to the product download weren't the in the previous emails. When I made the new template, I made some copy/paste between several emails and the administrator email shouldn't have it. In the file "media/com_hikashop/mail/order_admin_notification.preload.php", you will find this line: Code: $t .= '<a href="'.hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=download&file_id='.$file->file_id.'&order_id='.$data->order_id.$file_pos.$url_itemid).'">'.$fileName.'</a><br/>'; You can replace it by: Code: $t .= '<a href="'.JRoute::_('administrator/index.php?option=com_hikashop&ctrl=order&task=download&file_id='.$file->file_id.'&order_id='.$data->order_id.$file_pos).'">'.$fileName.'</a><br/>'; and it should work. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 17 hours ago [\#132353](#132353) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132353 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi Jerome, Thanks for your help with this. After looking at the code I can totally understand mistakes like that are easy to make! You all do a fantastic job creating this component, I envy your code skills. Anyway, I'll try that alteration in the morning when I get in to work and let you know the outcome. Thanks again. Alan The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 13 years 6 hours ago - 13 years 6 hours ago [\#132488](#132488) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132488 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Unfortunately it didn't make any difference, the link is still the same as mentioned previously. Its like its not even looking at that code... I have attached the screenshots so you can confirm the code is correctly inserted. Also showing the email link. Last edit: 13 years 6 hours ago by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile"). Reason: added screenshots Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 12 years 11 months ago [\#132715](#132715) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132715 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, Nicolas made a fix last week and I though it was early (so, include in the latest package). Please change the line Code: $t .= '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$item->$namekey).'</p>'; By: Code: $t .= '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$item->$namekey,'admin_email').'</p>'; It will fix the way that the custom item fields are displayed. My fix was for the product files (not the item custom fields). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 12 years 11 months ago - 12 years 11 months ago [\#132756](#132756) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132756 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi Jerome, So far I have made a code edit in that file like Mohamed asked me to, then I have done your code edit, now I need to do another code edit, I think we need to clarify should the php file have all 3 code edits or just this latest one suggested by you? Last edit: 12 years 11 months ago by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile"). Reason: clarification Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 12 years 11 months ago [\#132758](#132758) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132758 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* Hi, You can read my previous post. It explain the modifications. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")** - [![ahcopyart's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27667-ahcopyart "View ahcopyart's Profile") - [ Offline](/forum/user/27667-ahcopyart) Less More - Posts: 118 - Thank you received: 3 - - 12 years 11 months ago [\#132809](#132809) by [ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile") Replied by *[ahcopyart](/forum/user/27667-ahcopyart "View ahcopyart's Profile")* on topic *[Order file uploads not saved](/forum/3-bug-report/75123-order-file-uploads-not-saved?start=20#132809 "Hi, I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file? Luke")* I didn't quite understand your previous post which is why I was asking. Anyway, I have guessed and kept all the code modifications in this thread and just tested it. IT WORKS ![:)](/media/kunena/emoticons/3.png ":)") Thanks for your help and patience again. Alan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTEyMy1vcmRlci1maWxlLXVwbG9hZHMtbm90LXNhdmVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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