[Skip to main content](#vessel-content) # PayPal payments not set to completed ## - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 11 months ago [\#76182](#76182) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#76182 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* was created by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings: [ ![Screen_Shot_2012-11-13_at_17_25_17.png](/forum/attachment/6900) ](/forum/attachment/6900 "...t_17_25_17.png") - [ ![Screen_Shot_2012-11-13_at_17_25_17.png](/forum/attachment/6900) ](/forum/attachment/6900 "...t_17_25_17.png") [ ](/forum/attachment/6900?download=1 "...t_17_25_17.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#76365](#76365) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#76365 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi, Can you try to disable the "Return method" option. > Return method : In some cases, like when you have troubles receiving payment notifications from PayPal, you might need to disable that option. However, most of the time, you should leave that option turned on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 11 months ago [\#77965](#77965) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#77965 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* OK we have been testing with both settings and keep getting the same results: Status is not set to completed. Any further testing / logging we can do? Guess I will need to setup a sandbox to do further testing? Bastiaan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77979](#77979) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#77979 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi, Please activate the debug mode in order to have a better report. After that, you should find in the order history, a modification line with a PayPal IP. If not, it means that Paypal can't contact your server to validate the order. If so, the history data could contains a lot of useful information. It is possible that paypal add some taxes in the final price, at this moment, the hikashop order price and the paypal paid price would be different so HikaShop would not validate the order. Thanks to the debug history data, we would be able to see it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 11 months ago [\#77982](#77982) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#77982 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Sounds good and will test it but this is a very active live site. Will customers see debug messages or is this logging in the backend? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#77987](#77987) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#77987 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi, Private data would not accessible to customers. The debug mode allow to print more debug information which are accessible thanks to the "payment log report" or in the "backend orders". The front end is not impacted with paypal plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago - 13 years 10 months ago [\#80492](#80492) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80492 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* OK we have been running PayPal with debug mode and just had a customer paying and not getting 'confirmed'. How / where do I find the debug logs? (in the order history I see a line with the customers username and IP ) Thanks, Bastiaan Last edit: 13 years 10 months ago by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 10 months ago [\#80560](#80560) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80560 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* you should open the payment log report file in the Files tab of the configuration. If the file is empty, it means that HikaShop was not triggered by PayPal. Something must have stopped the notification before HikaShop. Otherwise, you should have a lot of text in there tracing the notification and which would help us tell you what to do next. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago [\#80563](#80563) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80563 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi Nicolas, The log file is empty. What could be the next step? Bastiaan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 10 months ago [\#80922](#80922) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80922 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Would it be possible for you to open your website access log and search for the text "notify_payment=paypal" for the time and date corresponding to when you made the payment ? Then, please copy/paste here the line itself and a few lines before and a few lines after. That will give some information on what is happening to the payment notification sent by PayPal. If you don't find any lines for the notification, it means that PayPal didn't send any notification. That can sometimes happen with sandbox accounts so in that case you should try with a real account. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago [\#80949](#80949) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80949 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Well that took a little searching because the search string did not show up. Seems you made a typo? Your "notify_payment=paypal" turns up in the logs as "notif_payment=paypal" (no Y) or is this an issue? 2012-12-05 13:00:18 W3SVC74 10.0.1.55 POST /index.php option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=nl&Itemid=633 80 - 173.0.81.1 - - 200 0 0 1985 1460 1859 What I can see is that it sends out out internal IP. (We have a serious firewall + routing active). I will send you the log by email (bit to sensitive to post it here). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 10 months ago [\#80952](#80952) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80952 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* I see no redirect and I tried to access the URL directly with my browser and it worked too. So the payment log should definitely not be empty. Especially because I called the url via the browser. There should be an error because the parameters are missing and it can't load the order. Can you check again that payment log file ? If it's still empty, can you check that the web server has the right to write in it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago - 13 years 10 months ago [\#80953](#80953) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#80953 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* According to the filemanager the log should be: C:\xxxxxxxxx\wwwroot\media\com_hikashop\upload\safe\logs\report_226776123.log But in the dir there is only one: [ ![Screen_Shot_2012-12-08_at_09_48_21.png](/forum/attachment/7448) ](/forum/attachment/7448 "...t_09_48_21.png") containing items about updates. And yes the dir is writable but clearly no logs written. - [ ![Screen_Shot_2012-12-08_at_09_48_21.png](/forum/attachment/7448) ](/forum/attachment/7448 "...t_09_48_21.png") [ ](/forum/attachment/7448?download=1 "...t_09_48_21.png") Last edit: 13 years 10 months ago by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 10 months ago [\#81085](#81085) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81085 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* I see that the file is not empty. It says that the file is 800 Bits long. Could you open the file and tell us what's inside ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago [\#81139](#81139) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81139 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Please look at the date it has been created before I switched on DEBUG. I also wrote: "containing items about updates." log file attached. It seems simpeler to give access to the (test) site? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#81512](#81512) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81512 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi, Your report is empty so yes, a access to your test site would be easier for us to give you the solution. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#81753](#81753) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81753 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi, I tried another time the login and password you sent, it did not work. Could you send me a working couple of website/login/password by private message ? Thanks --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago [\#81859](#81859) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81859 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi Jerome, guess you found your private message? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#81864](#81864) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81864 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Hi, I have found your problem and I don't know how you did it. Maybe it's "idealcheckout". Well, in your hikashop_payment table, you have two "paypal" configuration. Once with "idealcheckoutpaypal" and the other with the real paypal plugin. The problem is that, the "idealcheckoutpaypal" use the payment_type "PayPal" (and not "paypal")... Because it have a lower id than the real paypal configuration, during the notification, the configuration of the wrong paypal is loaded. So, the plugin could not work without his configuration. Notification is not processed, etc. So, I don't know why you have this wrong "PayPal" line but, if you want that the paypal plugin works, you have to delete the wrong entry. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")** - [![zebrafilm's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-01.png)](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Topic Author - [ Offline](/forum/user/6308-zebrafilm) Less More - Posts: 187 - Thank you received: 10 - - 13 years 10 months ago [\#81865](#81865) by [zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile") Replied by *[zebrafilm](/forum/user/6308-zebrafilm "View zebrafilm's Profile")* on topic *[PayPal payments not set to completed](/forum/3-bug-report/75740-paypal-payments-not-set-to-completed#81865 "Hikashop 2.0 and J 2.5..8: When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site. Here are out settings:")* Nice find Jerome, that site has a lot of little issues since updating from earlier versions. Not sure this one came in that list or is caused bij our IDEAL plugin which also had some problems. Anyway we only need the Hika plugin so I will deleten the DB entry. Thanks for the help. (and one of the main reasons I switch all sites to Hika) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NTc0MC1wYXlwYWwtcGF5bWVudHMtbm90LXNldC10by1jb21wbGV0ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.109 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)