[Skip to main content](#vessel-content) # PayPal Pro ## - **[deciccius](/forum/user/8459-deciccius "View deciccius's Profile")** - [![deciccius's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8459-deciccius "View deciccius's Profile") Topic Author - [ Offline](/forum/user/8459-deciccius) Less More - Posts: 2 - Thank you received: 0 - - 13 years 11 months ago - 13 years 11 months ago [\#78724](#78724) by [deciccius](/forum/user/8459-deciccius "View deciccius's Profile") *[PayPal Pro](/forum/3-bug-report/76149-paypal-pro#78724 "Hi, i receive the following error using Paypal Pro Plugin: ERROR 10565: The merchant country is not supported. I read somewhere that the DoDirectPayment method is available just for few country (not Italy i guess). Is it true? Any workaround? Thanks and here is the debug message: Array ( [USER] => decicc_1353661689_biz_api1.gmail.com [PWD] => xxxxxxxxxxx [SIGNATURE] => A1tjT12T97i0r.BoHj0B4mMQQl-SAdaYzLgY8RZOnaTdjpUuqAdDB3sJ [VERSION] => 51.0 [METHOD] => DoDirectPayment [PAYMENTACTION] => Sale [AMT] => 89.00 [ACCT] => 4156654261499238 [EXPDATE] => 112017 [FIRSTNAME] => sandro deciccio [LASTNAME] => cicciuzzo [CURRENCYCODE] => EUR => [STREET] => via cibrario 29 bis [STREET2] => [CITY] => torino [STATE] => Torino [COUNTRYCODE] => IT [ZIP] => 10143 [BN] => HikariSoftware_Cart_DP [SHIPTONAME] => sandro deciccio cicciuzzo [SHIPTOSTREET] => via cibrario 29 bis [SHIPTOSTREET2] => [SHIPTOCITY] => torino [SHIPTOSTATE] => Torino [SHIPTOCOUNTRY] => IT [SHIPTOZIP] => 10143 [SHIPTOPHONENUM] => [L_NAME1] => CENA REALE [L_NUMBER1] => CENA_REALE [L_AMT1] => 79 [L_QTY1] => 1 [L_TAXAMT1] => 0 [SHIPPINGAMT] => 10 [ITEMAMT] => 79 ) api-3t.sandbox.paypal.com/nvp Array ( [TIMESTAMP] => 2012%2d11%2d26T09%3a04%3a17Z [CORRELATIONID] => a2c0816a49408 [ACK] => Failure [VERSION] => 51%2e0 [BUILD] => 4137385 [L_ERRORCODE0] => 10565 [L_SHORTMESSAGE0] => Merchant%20country%20unsupported%2e [L_LONGMESSAGE0] => The%20merchant%20country%20is%20not%20supported%2e [L_SEVERITYCODE0] => Error [AMT] => 89%2e00 [CURRENCYCODE] => EUR )")* was created by *[deciccius](/forum/user/8459-deciccius "View deciccius's Profile")* Hi, i receive the following error using Paypal Pro Plugin: ERROR 10565: The merchant country is not supported. I read somewhere that the DoDirectPayment method is available just for few country (not Italy i guess). Is it true? Any workaround? Thanks and here is the debug message: Array ( [USER] => decicc_1353661689_biz_api1.gmail.com [PWD] => xxxxxxxxxxx [SIGNATURE] => A1tjT12T97i0r.BoHj0B4mMQQl-SAdaYzLgY8RZOnaTdjpUuqAdDB3sJ [VERSION] => 51.0 [METHOD] => DoDirectPayment [PAYMENTACTION] => Sale [AMT] => 89.00 [ACCT] => 4156654261499238 [EXPDATE] => 112017 [FIRSTNAME] => sandro deciccio [LASTNAME] => cicciuzzo [CURRENCYCODE] => EUR Last edit: 13 years 11 months ago by [deciccius](/forum/user/8459-deciccius "View deciccius's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjE0OS1wYXlwYWwtcHJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#78738](#78738) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal Pro](/forum/3-bug-report/76149-paypal-pro#78738 "Hi, i receive the following error using Paypal Pro Plugin: ERROR 10565: The merchant country is not supported. I read somewhere that the DoDirectPayment method is available just for few country (not Italy i guess). Is it true? Any workaround? Thanks and here is the debug message: Array ( [USER] => decicc_1353661689_biz_api1.gmail.com [PWD] => xxxxxxxxxxx [SIGNATURE] => A1tjT12T97i0r.BoHj0B4mMQQl-SAdaYzLgY8RZOnaTdjpUuqAdDB3sJ [VERSION] => 51.0 [METHOD] => DoDirectPayment [PAYMENTACTION] => Sale [AMT] => 89.00 [ACCT] => 4156654261499238 [EXPDATE] => 112017 [FIRSTNAME] => sandro deciccio [LASTNAME] => cicciuzzo [CURRENCYCODE] => EUR => [STREET] => via cibrario 29 bis [STREET2] => [CITY] => torino [STATE] => Torino [COUNTRYCODE] => IT [ZIP] => 10143 [BN] => HikariSoftware_Cart_DP [SHIPTONAME] => sandro deciccio cicciuzzo [SHIPTOSTREET] => via cibrario 29 bis [SHIPTOSTREET2] => [SHIPTOCITY] => torino [SHIPTOSTATE] => Torino [SHIPTOCOUNTRY] => IT [SHIPTOZIP] => 10143 [SHIPTOPHONENUM] => [L_NAME1] => CENA REALE [L_NUMBER1] => CENA_REALE [L_AMT1] => 79 [L_QTY1] => 1 [L_TAXAMT1] => 0 [SHIPPINGAMT] => 10 [ITEMAMT] => 79 ) api-3t.sandbox.paypal.com/nvp Array ( [TIMESTAMP] => 2012%2d11%2d26T09%3a04%3a17Z [CORRELATIONID] => a2c0816a49408 [ACK] => Failure [VERSION] => 51%2e0 [BUILD] => 4137385 [L_ERRORCODE0] => 10565 [L_SHORTMESSAGE0] => Merchant%20country%20unsupported%2e [L_LONGMESSAGE0] => The%20merchant%20country%20is%20not%20supported%2e [L_SEVERITYCODE0] => Error [AMT] => 89%2e00 [CURRENCYCODE] => EUR )")* Hi, As long as I know, Paypal Pro is only available for USA and Canada. This limitation is for the merchant account, not for the customers. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjE0OS1wYXlwYWwtcHJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[deciccius](/forum/user/8459-deciccius "View deciccius's Profile")** - [![deciccius's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8459-deciccius "View deciccius's Profile") Topic Author - [ Offline](/forum/user/8459-deciccius) Less More - Posts: 2 - Thank you received: 0 - - 13 years 11 months ago [\#78829](#78829) by [deciccius](/forum/user/8459-deciccius "View deciccius's Profile") Replied by *[deciccius](/forum/user/8459-deciccius "View deciccius's Profile")* on topic *[PayPal Pro](/forum/3-bug-report/76149-paypal-pro#78829 "Hi, i receive the following error using Paypal Pro Plugin: ERROR 10565: The merchant country is not supported. I read somewhere that the DoDirectPayment method is available just for few country (not Italy i guess). Is it true? Any workaround? Thanks and here is the debug message: Array ( [USER] => decicc_1353661689_biz_api1.gmail.com [PWD] => xxxxxxxxxxx [SIGNATURE] => A1tjT12T97i0r.BoHj0B4mMQQl-SAdaYzLgY8RZOnaTdjpUuqAdDB3sJ [VERSION] => 51.0 [METHOD] => DoDirectPayment [PAYMENTACTION] => Sale [AMT] => 89.00 [ACCT] => 4156654261499238 [EXPDATE] => 112017 [FIRSTNAME] => sandro deciccio [LASTNAME] => cicciuzzo [CURRENCYCODE] => EUR => [STREET] => via cibrario 29 bis [STREET2] => [CITY] => torino [STATE] => Torino [COUNTRYCODE] => IT [ZIP] => 10143 [BN] => HikariSoftware_Cart_DP [SHIPTONAME] => sandro deciccio cicciuzzo [SHIPTOSTREET] => via cibrario 29 bis [SHIPTOSTREET2] => [SHIPTOCITY] => torino [SHIPTOSTATE] => Torino [SHIPTOCOUNTRY] => IT [SHIPTOZIP] => 10143 [SHIPTOPHONENUM] => [L_NAME1] => CENA REALE [L_NUMBER1] => CENA_REALE [L_AMT1] => 79 [L_QTY1] => 1 [L_TAXAMT1] => 0 [SHIPPINGAMT] => 10 [ITEMAMT] => 79 ) api-3t.sandbox.paypal.com/nvp Array ( [TIMESTAMP] => 2012%2d11%2d26T09%3a04%3a17Z [CORRELATIONID] => a2c0816a49408 [ACK] => Failure [VERSION] => 51%2e0 [BUILD] => 4137385 [L_ERRORCODE0] => 10565 [L_SHORTMESSAGE0] => Merchant%20country%20unsupported%2e [L_LONGMESSAGE0] => The%20merchant%20country%20is%20not%20supported%2e [L_SEVERITYCODE0] => Error [AMT] => 89%2e00 [CURRENCYCODE] => EUR )")* thanks for the confirmation of my doubt. of course i can't move the shop's address from italy ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjE0OS1wYXlwYWwtcHJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.057 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)