[Skip to main content](#vessel-content) # Googly Analytics Plug-in does not record sales ## - **[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")** - [![Gudrun's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6306-gudrun "View Gudrun's Profile") Topic Author - [ Offline](/forum/user/6306-gudrun) Less More - Posts: 11 - Thank you received: 0 - - 13 years 11 months ago [\#79129](#79129) by [Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile") *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#79129 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* was created by *[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")* Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#79230](#79230) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#79230 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* Hi, Google analytics record only the orders with the status "Confirmed", do you change the statuses to Confirmed when you receive a bank transfer ? I think that the SSL could be a reason. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")** - [![Gudrun's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6306-gudrun "View Gudrun's Profile") Topic Author - [ Offline](/forum/user/6306-gudrun) Less More - Posts: 11 - Thank you received: 0 - - 13 years 11 months ago [\#79344](#79344) by [Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile") Replied by *[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#79344 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* Hi, Yes I do change it first to confirmed and then to shipped. I have 95% of orders payed with Paypal, where it changes it automatically to confirmed. So this should not be the issue. Anything else I can do to find out if the SSL might be an issue? Except the e-commerce part all other google analytics works perfectly for the page. As we using adwords marketing, I also tried to add adwords code to some of the target pages after sales, so I can track conversions directly in adwords, but that also did not work so far. thanks Gudrun Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#79496](#79496) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#79496 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* Hi, Which version of Joomla are you using ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")** - [![Gudrun's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6306-gudrun "View Gudrun's Profile") Topic Author - [ Offline](/forum/user/6306-gudrun) Less More - Posts: 11 - Thank you received: 0 - - 13 years 11 months ago [\#79792](#79792) by [Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile") Replied by *[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#79792 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* I am on Joomla 3.5.8 and Hikashop 2.0. The plugin however stopped already working with HIkashop 1.5.6 and an older Joomla version. Then I waitet for the upgrade to 2.0 Hikashop with the hope it would start working again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#79870](#79870) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#79870 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* Hi, I have made yesterday some modification in plugins for Joomla 3.0 The configuration structure changes in Joomla 3.0 and the patch would fix the "sitename" in the plugin. It is possible that, re-downloading HikaShop 2.0, would solve your problem. Best regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")** - [![Gudrun's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6306-gudrun "View Gudrun's Profile") Topic Author - [ Offline](/forum/user/6306-gudrun) Less More - Posts: 11 - Thank you received: 0 - - 13 years 10 months ago [\#81249](#81249) by [Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile") Replied by *[Gudrun](/forum/user/6306-gudrun "View Gudrun's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#81249 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* Hi I just tried to redownload but it is a file format I cannot open not a zip file. Could you check? Did you alter the plugin code in the php file of the hikashopanalytics plugin or somewhere else? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 10 months ago [\#81276](#81276) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Googly Analytics Plug-in does not record sales](/forum/3-bug-report/76222-googly-analytics-plug-in-does-not-record-sales#81276 "Hello Niklas For me the Google Analytics plug-in stopped recording sales after a few months. I did not change anaything in the settings tough. I now upgraded to Hikashop 2.0 a week ago, checked the settings again, but still no sales are recorded in the Ecommerce part of Google Analytics. I am using the payment methods: hikashop bank transfer payment plugin and hikashop paypal payment plugin. What can I do that the sales are recorded again? Any other configuration I need to change? I do have an SSL certificate for the website which I did not have from the beginning when I set up the shop, could this somehow influence? my webshop is vegandthecity.ch Thanks for the help! Gudrun")* Hi, Since two days, HikaShop now use the "tar.gz" format. The format is supported by Joomla and provide smaller files than zip. If you use software like "7zip / winzip / winrar", you would be able to open "tar.gz" files like "zip" files. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC83NjIyMi1nb29nbHktYW5hbHl0aWNzLXBsdWctaW4tZG9lcy1ub3QtcmVjb3JkLXNhbGVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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